Highly recommend for any wireless needs, repairs, start up service, cell phone purchases! I had a…read morewonderful young man help me with a very difficult problem with my phone. He spent hours troubleshooting and was so understanding of my lack of being tech savvy. Thank you Al, I can't thank you enough!! I give a 10 out of 5 star review!!

They ripped off my daughter...quoted one price and then magically raised it almost $100- claiming…read more"taxes" at 15.74%. "Fixed" her phone. The next day it stopped working again- she took it back and they replaced the screen but not the screen protector she bought. 2 days later it stopped working again! They told her not to come back because he was upset about the google review I left. So now she still has a broken phone and I'm out almost $300. And he asked my daughter if I knew she bought vapes there- like threatening to tell me...grow up. I called and he said there was a crack in the screen- but bro, she just bought a screen protector. There shouldn't be. It would be impossible for me to be more disappointed in their business.

I stopped in and ask, "How much to install a battery on an iPhone 6 and how long will it take?"…read more The reply was, "30 dollars and 5 minutes." I handed him my phone and said, "You'v got a deal." I stood and watched as he worked and 5 minutes later I had a brand new battery in my phone and he had 32 bucks. My phone works great now after 2 days. I have a 30 day guarantee. I certainly don't anticipate any trouble. I told several people about this service already.

I had cracked the screen on my iPhone 6. I made some calls to get some quotes. Spider Net seemed to…read morehave the best deal. I'm glad they did, it brought me through the door. I am so happy I came here. The proprietor was not only professional but refreshingly friendly! I will recommend my family and friends use this establishment and support our local businesses. Great place, no complaints!! Thank you Spider Net!

My son and I just had a great experience with a gentleman named Dre while purchasing an Apple…read moreWatch. He was polite, professional, informative, and no nonsense. Extremely satisfied!

This was the worst experience I have had in the 20+ years I have been with verizon. Alexa the…read moremanager was horrible. After an hour wait plus some Cody set up our new plan which wasn't the best but we needed atleast 1 new phone upgrade so it is what it is. They didn't have the phone we went there for so they had to order it...annoying but again it is what it is. Cody said it would be at my house in 2 days. Fedex tried to deliver it and I didn't realize I had to sign for it but that makes since given the amount of the phone. I left a signed slip to leave it the next day..fedex lied and said they came when I know for a fact they did not..so I called and they said no problem they would leave it the next day....they did not just put another note next to my signed one!!! I had to drive to Bedford to get it. I go in to have it activated like Cody told me to do and I wait again over 35 minutes when I was told 25. Just to activate a phone that should have been in stock. OK the man with a thick accent (didn't get his name)but seemed like he had some management authorities finally helped me when I told him I was getting frustrated...I was finally leaving and done..I thought until I seen the next day I had no data. I went back and they tried to tell me I had to wait AGAIN. 2 people ahead of me. I said I'm not waiting and I saw this girl whom I knew was the manager because Cody rudely said he would be back in the middle of helping us to go say hi to his manager Alexa came in with her child. I recognized her and she had seen me the second time I came in... I asked her if she was a manager and she said yes...I told her what the issue was and how frustrated I was and she offered no apology what so ever. She said the esim was not connecting to the right phone number. I tried to aske her if the man who put the Sim card in should have done it and she had stupid excuses..even at one point telling me Bedford should have done it! I told her Bedford was where fedex was and she thought I went to Bedford to get the buy the phone because she didn't listen to a word I said. I will never go back to this verizon. My whole experience getting a new phone and paying alot of money was horrible and not even an apology. Worst management worst customer service!

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

Very professional and friendly! Answered call really quickly. Thank you for everything. This…read morebusiness is very good. Highly recommend.

Mario came out the same day and repaired my iPhone screen in 15 minutes. Highly recommend.read more

I just had my screen replaced 2 weeks prior at another company and it was horrible, hints why it's…read morebeing fixed again. A coworker of mine recommended this place and I'm extremely grateful they did. The gentleman in the store was very Knowledgeable and was of great help. He walked me through every step of what he did and what else he could do to improve my phone, how much it would cost and why. The store is extremely clean, smells amazing and is very well stocked. I highly recommend this company for all of your cell phone needs!

In my effort to support local businesses my son's birthday was coming up and he needed a set of…read moreairpods for his birthday. So I did the standard check Amazon check Target check Best buy and I saw on Facebook marketplace that Mentor iPhone repair had at least a dozen sets of open box airpods. The owner of the store, matt, is almost always on site and he was in there doing what he does best which is making broken iPhones whole again. He had a ton of accessories for iPhones to include cases glass covers and we saw the case of airpods. He picked one out for me and it was about $30 less new than what I would have spent at best buy. Matt also has a pretty good selection of iphones, Apple computers, and pretty much anything Apple that you would want much of it is trade-in items. We got home and plugged the airpods up at first I thought were these used but they were absolutely not used they were brand new just happened to be open box. So try to shop local he is one of the best in Mentor.

Buyer beware! This store is not to be trusted!…read more Last month we had a misleading experience similar to the review from 5/31/19. On May 21, 2019, we entered what we thought was a Verizon store (the Verizon signage on the storefront is very clear) and were told by the sales manager that it was the final day of a joint promotion offered by Verizon and Google for a free Pixel 3 phone. We were assured that by taking advantage of this promotion and by making some other changes, our monthly Verizon bill would actually be lower than when we arrived. Imagine our shock when our monthly Verizon bill came later, not lower but significantly higher!! We immediately called Verizon and were informed this is not a Verizon store, it is a Victra store, a third party retailer, "an indirect store for Verizon" that acts independently, and there was no free Pixel promotion for May. Our "free" cell phone was actually a Verizon-leased phone that cost $830 to be paid over two years in monthly lease fees! Never once were we told about the $830 cost or that there would be any monthly financing through Verizon. Furthermore, there were additional monthly service fees and two 24-month contracts set up that the sales manager had also failed to inform us about. Outraged, we went right back to the Victra store and confronted the sales manager. We told him we were promised a free phone because of the promotion we were led to think we were getting, and his response was that he didn't say "free," he said "like free." He refused to budge and refused to honor the free phone promotion. And now we're stuck. Stuck paying a ridiculous amount of money for a phone we, as seniors on a fixed income, would never have otherwise bought, and fooled by other persistent upselling sales practices, as well. Don't be betrayed and taken advantage of by Victra the way we were. Be careful.

My wife has breast cancer and this store took advantage of her…read more My wife went into this Vectra store wanting to upgrade her phone to the new iPhone. After starting the new phone process, the salesman, who I believe is the main manager, offered her an iPad deal. She said she didn't want it. We do not need an iPad. He came back and said why wouldn't you it's free in store and kept fast talking her. Thinking that it was free (plus the side effects of the cancer has her not as sharp minded as she used to be), she agreed. We find out when get the bill that free in store means you do not pay in the store. It's financed plus their is a line charge. The free iPad will set us back $350+ when it's all done. We tried to return the unused iPad. There was no admission that what was said could be misleading and the manager just double down that his sales pitch is fine. Asking him to make amends and undo the transaction was no use. Just stood behind the early termination clause and a penalty that is more than the $350. My opinion. They are not reputable.

Angel got an old battery out of my old macbook so I could put the new battery in. he was…read moreprofessional and knowledgeable on the issue.

Took my ps5 in to get fixed. HDMI port needed replaced. They fixed it within 3 days. I've had no…read moreissues since.