My aunt and I visited this location to switch her service from AT&T to T-Mobile, and we are so…read moregrateful that Sebastian assisted us. He was incredibly knowledgeable and remained patient and reassuring through every hurdle we encountered while obtaining the transfer PIN from AT&T. His professionalism, honesty, and personable nature truly stood out. Sebastian provided exceptional service from start to finish, and I would highly recommend him -- as well as this T-Mobile store -- to anyone in Orlando or the surrounding areas.

Came in because my current phone was broken and received quick and fast service. They gave me a new…read moreSIM card until my upgrade is delivered next week ! Excited to get the newest iPhone

Sri was extremely patient and very helpful with my issue. He took his time with making different…read morephone calls and with helping us. 8/31/25

This store cannot help with service problems. They only want to sell you a new phone. I was lied to…read morewhen sold a phone. I was told to bring the phone back within 7 days if it does not work. After bringing the phone back after 5 days I was told the phone could not be exchanged or refunded. I am a long time customer of 10 years. I am not happy with this service. Unhappy with the phones I was sold. My 4year old phone works fine in my house. The new phones I bought donot work in my house. I know there is somthing that can be done.

Excellent customer service! The representative was friendly, professional, and very patient. They…read moretook the time to answer all of my questions, explained everything clearly, and made sure I left completely satisfied. This was one of the best customer service experiences I've had. I highly recommend this Cricket store!

I have been a cricket wireless customer for many years; however, every time I buy a hew phone I…read morehave difficulty. This time they added a protection plan. The representative never even mentioned it and I had to spend an hour trying to figure out how to cancel the plan. One more time with their shenanigans I will be leaving cricket. Customer service is fabulous once you get through.

You Break I fix at Address: 696 E Altamonte Dr, Suite 1050, Altamonte Springs, FL 32701. I showed…read moreup with a gunched up charging port on my phone. 5 minutes before the store closes and Oliver Cleaned it up in 4 minutes and the Phone charges beautifully now. Oliver wouldn't take any money for Cleaning of the charging port. Oliver was awesome. Many Thanks Oliver. Ed

If I could give 0 stars I would. I really just want my Xbox back and fixed. I dropped it off June…read more2nd and it is currently June 25. When I dropped it off they said it would be done by that Friday at the latest, Friday came and went- I visited over a week later to ask about the progress- they said they had called me to ask for my permission to get it sent out to be repaired although I had never received a phone call from them. Another week went by and I visited the store again and they said that they had called me twice now asking for permission to get it sent out and I STILL had not received a single call or email, I said yes please send it- and they said it would be done within 3 days and be sent out that same day I visited. Come to today (about 5 days or so since my last visit to the store) I call them for the 5th or 6th time and someone actually picks up the phone (which has only happened once this month) and they told me they still have not received my permission to get my Xbox sent out- they said they've called me (which they have not) and supposedly it is now getting sent out. It's genuinely shocking how this business is handling repairs and customer service. Please god just return my Xbox to me fixed. I've received 3 different dates that it "should" be fixed by and all but one have passed. PLEASE just call or email your customers- keep communication open and don't make empty promises! I will never return here again :)

This place saved my phone camera! I dropped my iPhone 7+ two days before I left for vacation and…read morethe back camera stopped working. I originally went to Ubreakifix and they said they didn't carry it and they'd have to order the part, so I'd be out of a camera for vacation! I called ALL OVER ORLANDO and no one carried the part, except here. I spoke to Andrew and he put the part on hold for me for the next morning since they were about to close. It was about 30 minutes from my side of town, but I drove out and Andrew fixed my phone the next morning, and for less than anywhere else!! Score! I had my rear camera for my vacation and was able to take lots of pictures! Unfortunately, the new camera they put in shorted out my front camera on the phone. I didn't notice until after they closed and I was leaving the next morning, so I couldn't get it fixed. No biggie, just less selfies.‍ I called while gone and Adam told me to bring it back when I got in town. I took my phone back and Adam figured out it was shorted, replaced the rear camera with another one that wasn't defective, AND replaced my screen protector, for no charge!!!! These guys are awesome, they have great customer service, and I will be going here with all my phone needs even though they are across town. Thanks for the great experience guys!

Do not bring your device to this place. They will damage it and charge you for it. If you ever…read morebrought a device and they did not damage it, consider yourself lucky. New management, same incompetence.

I went to this store to get my phones set up for myself and my mom. There was a problem with the…read morephones and Neil went above and beyond to make it right. Truly stellar service. I am so grateful to Neil! Definitely go to this store and ask for him to help you with your phones!

I went to the aloma location in winter park and Jay could not have been more helpful and…read moreknowledgeable. He went over and beyond to help us with my daughters old phone and getting her into her new one with ease. I couldnt be more thankful for his hard work and thinking out side the box to get things done. Thank you Jay!!! We really appreciate all that you did yesterday!!!

If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

I called about 10 different places to get a quote to fix the back glass of my iPhone XR and got…read morequoted on average about $139. Unifix got it done same day for $79. I didn't get the name of the gentleman at the counter, but he was polite and straight to the point about how long it would take and cost. I highly recommend this place for any electronic repairs and am going to bring my laptops back here later this week They also put on a new screen protector for me free!

Estimated time was 45 mins, it only took 30!! Great customer service and informed staff, ky helped…read moreme out, she was fantastic. I got my battery fixed as it was extremely defective.