My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.

Absolutely amazing customer service would absolutely recommend coming here. Super chill and helpful…read moreworkers, great selection of products and amazing prices.

if i could rate higher i definitely would!! eric & matt are an absolute pleasure to be around. they…read moreanswered every question & got us in and out in no time!! if you're looking for the best deals and killer customer service, look no FURTHER.

Honestly everyone there was very helpful and it was an easy smooth transaction. Donavan and Cameron…read morewere super helpful

Its not often a store deserves only one star but this one is an exception. Our salesperson made up…read moreso many things and our bill was twice as large as we anticipated. After half an hour with Verizon customer service we finally corrected all the activation issues. While they were happy to help sell us the new phone, they were completely uninterested in talking to us when we came back with questions a few days later.

ALLIE and RUMEL deserve high praise for their awesome efforts and abilities to solve issues. I…read morespent over 3 hours at the Apple Store and they did everything possible to help me. T-Mobile made it very difficult to switch my service (not their job but they still forged ahead with solutions) and my new Apple phone. I truly appreciate the exceptional service they provided and am so grateful!!

Ordered iphone 18 pro on line, Went there to pick up and set up the phone. The store employee was…read moreextremely rude and dismissive that I decided to cancel my purchase and left,

We brought my son's android phone for a charging port repair and the very honest gentleman said it…read morecould be a cleaning. He quoted us the prices for each and said he would know in about 20 minutes and to come back (or wait in the lobby). We came back and the phone was done! It only needed a port cleaning and he saved us money. Very honest and reliable service I highly recommend. They repair all sorts of other electronics as well.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

After my experience at the Verizon store near me, this is my go to Verizon store. I had previously…read morebecoming here when I was on a family plan with my folks as it was about a halfway between us point and the workers were incredibly helpful. I got my own phone plane earlier this month(first Saturday of June) and the worker who helped was incredibly helpful (not 100% sure who it was; maybe Naim, though I know that Matthew was the one who put the screen protector on). He went over all of my options and answered all of my questions. It was definitely a worthwhile trip. I also came here last Monday after my horrible experience at the Verizon store on Rochester Road in Rochester Hills. The amazing lady who greeted me was shocked by what I was told from the person who helped at the other store and how I was treated. She stated, that Verizon's policy was to get your phone up and running. Also that it is easier for them to put the screen protectors on as they learn/know the tricks for the various phones. It took her about 10 minutes to do it but that was really because she is a perfectionist on it. Everyone has always been so helpful at this store. And even though I'm not meeting my folks because I have my own plan, I will continue to come here.

The level of incompetence at this location is honestly shocking. I had to explain to an employee…read morehow to transfer data from one iPhone to another--something that should be basic knowledge for anyone working at Verizon. It's embarrassing that customers are more informed than the staff. Instead of handling a simple upgrade, I was told it would take over an hour to complete what should be a quick, straightforward process. Trading in a phone and setting up a new one is not complicated, and the fact that it was treated like rocket science says everything about the lack of training here. I ended up walking out because the experience was that frustrating.