Joseph was so incredibly helpful he answered all questions I had and gave me the best plan based on…read moremy usage. I ended up leaving they're paying $100 less a month than I was with Verizon and got an additional line and better coverage. My only regret is I wish I would have came in and saw him sooner. Cannot recommend enough

Hands down the worst customer service I've ever dealt with in my life. My husband and I ordered a…read morenew phone online for myself and we went into this store to help me set it up. I stupidly had ordered a Verizon phone (I have Sprint), so that part is my fault. However, the rudeness was so unnecessary and abrupt. Even upon entering the store, they didn't say hello, didn't ask us if we need help, nothing. It was not only uncomfortable, but very uninviting. You could tell they just didn't want any customers and they didn't want to be there. Also, typically a good/professional customer service employee asks you what else they can help you with and they at least try to help you find a new phone in their store. My husband and I felt like they basically pushed us out of the store. Very miserable guys there.

We brought my son's android phone for a charging port repair and the very honest gentleman said it…read morecould be a cleaning. He quoted us the prices for each and said he would know in about 20 minutes and to come back (or wait in the lobby). We came back and the phone was done! It only needed a port cleaning and he saved us money. Very honest and reliable service I highly recommend. They repair all sorts of other electronics as well.

'Ohh, my word! 'These young men (and 'even' their online protocol)…read moreis remarkable! 'I just likened it to; "Old School Etiquette'' ... 'And, still while 'writing' this ... their 'impact' has not left me ... My experience was w/Chris @ the Bloomfield Hills location ... (then, later w/Francisco via telephone) . Anyway, Chris was amazing as well as a total gentleman ... polite, soft spoken, knowledgable & patient. Whomever of 'you' are seeking/needing this type of assistance ... do not hesitate ... 'Quick Phone Fix' is it !!

Polite, honest, knowledgeable, quick, and best of all reasonable. My iPad puked. Black screen. No…read moreway to get any information off of it. The guys at Phone Clinic quoted me a price to analyze it and in a few days I had it back...just like new! They also replaced the protective screen on my iPhone. Cost was minimal! Couldn't be happier with the expert advice and treatment. Definitely will return with future issues!!

I would absolutely not recommend the phone clinic for any sort of phone repair. I brought in my…read moreiPhone 17 pro max to get the screen fixed. I went to pick it up when it was done, and Brian said His screwdriver slipped when doing the repair resulting in 3 giant lines going down the left side of the screen and a black bubble in the corner. He said I would have to pay half of the service and take the phone and he would have a new screen overnighted. This was a Friday and the new screen didn't get put on until the following Monday, so I paid the rest of the service on monday. After getting the new screen on Monday within A week of having the screen I picked up my phone to see 2 lines back on the left side of the screen in the same spot as before. I called him to explain what was going on and was aware of their LIFETIME warranty. He told me I must have done something to it and there's nothing he can do but would call me back. Never heard from him again. Went in a week later after waiting to hear back. Told me it wasn't that big of a deal and I can't prove it was his fault that the screen is clearly defective. Safe to say they do NOT honor their "Lifetime Warranty" and do not value their customers time or money. Would NOT recommend.

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

The employees here I noticed none or very few of them have a smiling face or positive attitude and…read moreI've visited several other apple stores and what usually stands out at apple is the customer service and pleasant attitude. Also my goodness it's HOT in here. I felt like I was in an oven. Turn down the heat . I had to step out bc I felt like I was about to pass out ! Maybe that's why the employees here look distressed bc it's as hot as Arizona in here

wish i could rate these guys higher, i was patient with the repair of my steam deck. but its been…read morealmost a year for a near $100 refund on a faulty abernic device

My wife found this place when her phone quit working. When my grandson broke his tablet screen, I…read moregave it a try. Ray at the Pontiac store knows his business. Solid and quick repairs, reasonable rates and good communication. Just now, a granddaughter broke a button on her brothers iPad. Ray could have shaken his head and told me how much it would cost, but green had a fix that might hold until Christmas. And it took 30 seconds! This is now the ONLY place I'm bringing the family phones, tablets, etc...

Do not take your phone or device anywhere else for repair. This is the ONLY place I do business…read morewith because the owner is fair, honest, and his prices are reasonable. Excellent service and no corporate gouging like ubreakifix. Support skillfu and ethical small businesses like this one.

The service was great. The turn around was quick and prices were reasonable. I would definitely go…read moreback.

TL;DR ... go elsewhere…read more I was having trouble with data roaming while in Canada. Voice roaming was working fine. Cricket tele support sent me to this store. The guy is a waste of oxygen and a stain on the soul of humanity. My "everything" plan includes Canada & Mexico coverage. It is right there on their own damned chart. He says, not included. Said that iPhone 13 is not supported, inspite of a banner in the window pimping iPhone 13's. Said he does not know what "roaming" means. Said that he does not know what "voice service" means. Said that he does not know what "data/internet service" means.

Akilah/Kii at the 7 Mile location in Livonia was tremendously helpful and kind. I came in…read morefrustrated about my new phone not working and she resolved the issue in minutes and with a lovely attitude. Thanks again!

Excellent service from knowledgeable, respectful, and kind staff! Great pricing and efficiency in…read morecompleting the task! Store is neat and clean and well stocked! Glad to support a veteran run business!Great telephone and in store service. Employees are very kind and considerat.

I took my husband's watch here to have the battery replaced. I had a spare battery that came with…read morethe watch. It's not a very expensive watch, but he's really attached to it. Austin was amazing! He said that he might not be able to get the back off the watch, but he was finally able to do so, and he installed the battery for free. He really made my husband happy.