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Verizon Authorized Retailer - Wireless Zone

2.6 (18 reviews)
Closed • 10:00 am - 8:00 pm

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2 months ago

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2 years ago

Wait is terrible- staff very slow. Was not a good value. I could not find my selection by myself and the staff took 22 minutes to get to me.

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10 months ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

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6 years ago

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4 years ago

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4 years ago

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3 years ago

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3 years ago

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7 years ago

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7 years ago

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6 years ago

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4 years ago

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6 years ago

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7 years ago

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People searched for Mobile Phones 686 times last month within 15 miles of this business.

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Verizon

Verizon

2.3(28 reviews)
4.6 mi
•$$

HORRIBLE CUSTOMER SERVICE!! I signed up in early September of this year for internet and cell…read morephone service, but changed my mind and cancelled everything before any installation was made. I received a cancellation confirmation on Sept 18. I returned the IPhone, unused, to the Butler store and got a receipt...that was the easiest part -no problem at the store. Shortly afterward Verizon started billing me and making automatic withdrawals from my checking account. I had my bank reverse the charges, thinking it was just a mistake, but then I kept getting billing notices - almost daily lately - with threats that this will affect my credit score (which happens to be over 820). Yesterday, I finally succeeded getting (I think) a human agent in an online chat. But every 15 min or so they would switch agents and I had to repeat everything to the new "agent." After more than TWO (2) HOURS of explaining my problem, getting switched to different agents and repeating my problem, I was told they didn't have the info needed to help me. He/she said someone from "financial" would call me back within that day. All day I carried my phone around, but no call ever came from anyone at Verizon. This has taken considerable time and frustration on my part to resolve a problem that shouldn't exist in the first place, because I do not have Verizon equipment installed in my home. At this point I'd gladly pay the ransom they're demanding just to get Verizon off my back and have some peace of mind, but the $ they want from me is different every time - and I fear that they will just keep hitting my checking account, no matter what I do. The single star I'm giving here is for the helpful service I received at the Butler store. They should get 5, but I refuse to let the company take credit for their one human being when everything else is totally ineffective, subpar, and frustrating.

Went there prepared to buy new phone outright and was told that they have very little stock and…read morethat I would have better luck at Apple or Bestbuy. Was also told that info from Samsung could not be transferred to IPhone. Went to Apple, downloaded an app, transferred all info flawlessly to z iPhone 16, and had quite a few phones, colors, accessories to choose from that didn't need to me mailed to us.

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Verizon
Verizon
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Your Wireless

Your Wireless

2.6(9 reviews)
2.6 mi
•$$

I bought three phones from this store over the past couple of years. I am very satisfied with the…read moreprice and service provided at my last visit.

While at the Rte.23 Verizon store Decided to buy a case for…read morethe Verizon IPhone my wife just got...and also some additional plugs and chargers (because NOTHING comes with the phone to charge it with the new type cord NO wonder people are leaving Verizon and IPhones) $150 dollars later just for that stuff--the guy put the case on the phone ...we left A few days later while it fit good --but--it WASN'T the right case ,u couldn't screen shot etc etc. We had to go all the way back to Wayne Of course when we went back today (4/16 tues at noon) The guy that was there didn't want to be bothered Tried to give us some used crappy case we didn't want ...it was a huge bother to get him to come over to the new case section..where there was a limited selection of cases..he finally realized the guy gave us a case for the newest style IPhone when that's not what we needed. He would up just giving us a clear case that was definitely less money than what we paid just to get us out of there..terrible! And just to mention the place was empty there was no rush. This was horrible and I will never go there again.

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Your Wireless - Welcome to Verizon Of Wayne, Come experience the difference!

Welcome to Verizon Of Wayne, Come experience the difference!

Your Wireless - You can see the recoded bar codes with a sticker over the original.

You can see the recoded bar codes with a sticker over the original.

Your Wireless - You can see the sticker covering information

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You can see the sticker covering information

T-Mobile

T-Mobile

1.2(5 reviews)
4.2 mi

Terrible WiFi for $65 per month Buffers all the time worse…read morethan dialup Called for assistance but no real solutions were offered

I've been to other T-Mobiles in the past and got good service whether it be to get a new phone, or…read moreto get an issue fixed. No other branch has ever given me the issues this one has. To get to the point, my issues with this branch have included (to date): 1. The replacement phone I was getting turned out to be a dud and was "the last one they had." That is until the assistant went into the back and found another. Maybe their "limited stock" isn't as limited as they say. 2. The replacement phone didn't even last a month before it started having issues. The screen dimmed and froze for about 2 hours. Trying to turn it off to reboot it did nothing. It was unresponsive. So, I had to bring it up for them to fix it. 3. Today the phone did an upgrade for my Text messages. The problem was that it wouldn't let me retrieve the messages I had just been looking at without having to take 8 steps to do it. So, another trip to the store. 4. The staff saw me standing there for 10 minutes and didn't even bother to acknowledge me. Even if everyone is busy with customers, the right thing to do is at least acknowledge the customer's presence and let them know they will be helped ASAP. Nope, not this branch. 5. When I finally did get helped, the assistant said I couldn't use my previous messaging anymore, but didn't explain why when I asked. While he was tinkering with my phone, his phone went off. While helping me, he took a call. Judging by the way he spoke it was a personal one. I understand that sometimes a superior will call to make sure calls aren't getting dropped. The right thing to do is tell the customer, "Excuse me, this is my boss." Okay, go ahead and take it. But you absolutely DO NOT take a personal call while you're helping a customer. I don't care how good your multi-tasking skills are. Without customers coming in to do business, the store doesn't need you. Show a little respect to the customers. While on the clock, the customers are your priority, not your personal life. Why do adults have to be told these things?

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T-Mobile
T-Mobile
T-Mobile

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Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated May 2026

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