I went into the store with my information ready as i had already spoken to a representative on the…read moreAT&T website. When asked what i was there for i said i wanted to transfer my service from Verizon. When i said I'd be signing up under a first responder account that immediately made my rep uncomfortable because she was newer and didn't know how to do that. At which point she started complaining to the person with her she didn't want to do it, she'd like to pass it off and got denied. Once her assistance walked away she began to complain about her coworker and vacation time and how she should have called in that day and how she moved up here from FL. At one point just wholesale throwing her coworker under the bus and talking about quitting. At one point her coworker came back out and showed her a text she got from a guy she apparently is trying to date. A few monutes later her fiance came in and she was kissing him in front of us and completely distracted from helping us get setup at AT&T. Overall, it was very uncomfortable and unpleasant and honestly, all she had to do was plug my info in to open my account since i did all the work prior to coming in to specifically avoid this type of situation. Bad experience. Immature reps and unprofessional behavior

I was having an issue setting up a new line online so I went into the store a younger guy and girl…read more(she was fairly new) welcomed me very kindly! They answered all questions without even having to ask them and they were very kind to me they even put Dora on the tv for my daughter to watch while setting up the account, very fast service, was in and out in like 30 minutes. Highly recommend coming to this store

I can tell you if you have to go into store, don't make any plans for the rest of the day. You will…read morebe there for hours no matter how many people are in the store

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1016 E Main Street. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Owosso Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

They ruined my iPhone screen display/sensitivity and made me pay $40. Stupid that I fell for it, I…read moreknow. I went to Apple they said it would cost $160 to repair what he broke and when I called and told him he blocked me and said I was a, "trouble maker."

I do not even want to leave them a one star. I went there to buy an Otterbox case and I asked if it…read morewas authentic Otterbox and he specifically said yes. I got it home put it on my phone and the side buttons were not working properly. After a quick Google search I discovered that I had been sold a fake Otterbox case for $45. He outright lies to his customers!!

Fantastic guy - fixed my phone in minutes. Great pricing and clearly he's competent. Very…read moreconvenient to have him come to my home!

Got a battery replacement on my iphone x, very convenient and quick…read more Showed up on time at my residence and did the repair in under 20 minutes, charged almost half of what others were quoting. Mike seems like a nice guy too, definitely recommended

Excellent service, he was nice fast and respectful to me my screen is beautiful again and I love my…read morephone again......,I would recommend them again and again very affordable also.

From the owner: We do phone repair. We also sell phone accessories. We buy and sell phones read more

still just as bad as everyone says it is, stay away from this store. customer service is horribleread more

This store does not answer the phone, they put all call through a foreign call center. When you…read morereach the call center they want all you info and want to start selling you anything they can push on you. Just need to know if my phone was in. Had to drive to the store to find out! If they tell you they will contact the store for you do not believe them, they will put you on hold and leave you there, just to mess with you not dealing with them.

This store is amazing, they have everything you could ask for. Th try have great customer service…read moreand they also have all the accessories. I highly recommend this place.

From the owner: We are here to help you with any problems you may have with your phone, offering Free diagnosis and…read more25-30 min screen repair turn around. We are open 7 days a week and have great customer service. We offer services that many phone repairs don't. We have great quality and are really knowledgeable in this industry. Bring your phone in and we will definitely make your day with our services. We also sell phone accessories for great prices. If you have any questions please let us know.

I've had enormous problems with customer service (at the 800 number) switching my AT&T phone number…read moreover to a new carrier and a lady at this location finally got to the bottom of what the problem was and I was able to switch my phone over. Everyone in town showed up at the store right as she was beginning to help me, but she stuck with me and was very helpful.

My mother-in-law (MIL) had her home landline hacked an elderly offense). I spoke with the…read moresalesperson Jennifer and asked if she could help me the next day to provide my MIL a basic cell phone and new number. Jennifer took her time with my MIL and helped explain to a 86 year old widow how to operate the new phone and placed her on my phone plan to save money. She was just as I expected, very polite, genuine, professional and very interactive with my MIL, wife and I. We were all very happy when we left the store feeling reassured we made the right decision.