I am extremely disappointed with my experience at the T-Mobile store in Owosso…read more In early June 2026, I went to the store looking for a cellular plan that would work internationally and a new iPhone. I was not specifically looking for an iPhone 17; I was open to other options and would have been perfectly happy with a smaller, less expensive phone. The salesperson is the one who offered me the iPhone 17 promotion. The new plan required a two-year agreement, so before making that commitment, I specifically asked about the promotion and the monthly cost. I was told my monthly cost would be approximately $110, and that this included the $20-per-month 360 Protection plan. I was also told that I would receive the iPhone 17 "on us." I was given a handwritten note from the salesperson documenting the iPhone 17 "on us" offer, and I have attached a photo of that note to this review. I relied on those representations and entered into the two-year agreement. Shortly afterward, I discovered that my monthly bill was actually $163.63 and that the iPhone 17 was not free as I had been told. I also discovered that an additional phone number and tablet service had been added to my account. I had never ordered, requested, suggested, or even discussed adding a tablet or another phone number with the salesperson. This was particularly concerning because I had no reason to expect either service to be on my account. I contacted T-Mobile's customer service 800 number and was eventually told that I did not qualify for the promotion and that the promotion should not have been offered to me. I was instructed to return the phone, which I did within the required return period. After returning the phone, I made several additional calls and attempts to get the remaining billing issues corrected. T-Mobile did not proactively contact me to resolve the problem; I repeatedly had to contact them myself. Despite these efforts, the disputed billing continued. What happened next made the situation considerably worse. Even after I had returned the phone, I continued receiving bills for charges I disputed. A debt collection company also began calling and texting me two or three times a day regarding the disputed balance. Being pursued by a debt collector after returning the phone was extremely frustrating and unacceptable. The entire experience felt like a bait-and-switch: I went into the store looking for a plan and a new phone, the salesperson offered me a specific promotion that I had not asked for, I committed to a two-year agreement based on what I was told, and I subsequently discovered that the pricing and services on my account were substantially different from what I had agreed to. After numerous attempts to resolve the matter directly with T-Mobile, I ultimately had to file a complaint with the FCC. It took months and considerable effort before the matter was finally escalated and resolved. To T-Mobile's credit, the account was eventually corrected, the balance was brought to zero, and the refund I was owed was arranged. However, even the refund has been inconvenient. T-Mobile offered the refund as a prepaid card rather than returning the money to the original credit card. The prepaid card cannot be used for ATM withdrawals, at gas pumps, for cash access, or for recurring payments. Since the original charges were made to my credit card, I would have preferred the refund to be credited back to that original payment method. Instead, I am left with a much less useful form of payment and additional inconvenience. My advice to anyone considering a plan or promotion at this location is to verify the promotional terms, pricing, eligibility, and every service appearing on your account before completing the transaction. Get important promises in writing. I went into this store expecting accurate information from a T-Mobile representative. Unfortunately, that was not my experience.

if i could put no stars i would, 2 female were working when i came in and let me just say so rude,…read moreif you're not a people person doesn't work with people.. easy said.

We went in tonight for cell phone help and we had the best service! Our saleswoman was very…read moreknowledgable and could answer all our questions. She got our new phone set up, helped up get Bluetooth hook up for the car, and explained our options to improve our plan at a lower cost! We did have to wait a few minutes because they were busy, but I suggest looking them up on google ahead of time to see what their busy hours are.

The staff took great care of me, we got new phones at a good rate! The staff did a good job helping…read moreus out transferring everything over and ensuring we were taken care of.

I can tell you if you have to go into store, don't make any plans for the rest of the day. You will…read morebe there for hours no matter how many people are in the store

I went into the store with my information ready as i had already spoken to a representative on the…read moreAT&T website. When asked what i was there for i said i wanted to transfer my service from Verizon. When i said I'd be signing up under a first responder account that immediately made my rep uncomfortable because she was newer and didn't know how to do that. At which point she started complaining to the person with her she didn't want to do it, she'd like to pass it off and got denied. Once her assistance walked away she began to complain about her coworker and vacation time and how she should have called in that day and how she moved up here from FL. At one point just wholesale throwing her coworker under the bus and talking about quitting. At one point her coworker came back out and showed her a text she got from a guy she apparently is trying to date. A few monutes later her fiance came in and she was kissing him in front of us and completely distracted from helping us get setup at AT&T. Overall, it was very uncomfortable and unpleasant and honestly, all she had to do was plug my info in to open my account since i did all the work prior to coming in to specifically avoid this type of situation. Bad experience. Immature reps and unprofessional behavior

I was having an issue setting up a new line online so I went into the store a younger guy and girl…read more(she was fairly new) welcomed me very kindly! They answered all questions without even having to ask them and they were very kind to me they even put Dora on the tv for my daughter to watch while setting up the account, very fast service, was in and out in like 30 minutes. Highly recommend coming to this store

I had a cell phone screen repaired. was told up front they could get a screen but would take 2 and…read morea half weeks , balked at that time frame Joseph found me another that should arrive sooner but was more expensive, however it got lost in the mail, now we are approaching the 2 and a half week mark , makes one ask hmmmmmmmm! Call backs were untimely if at all, e mails not sent

From the owner: Chesaning Connect specializes in comprehensive computer, laptop, and tablet repair. We also offer…read moreweb development services and small business support. We offer our customers several services options including in home or on site support, remote support (we connect to your computer) and support here at our office. In addition, we also offer proactive support. This is when a customer allows us to maintain and keep their computers running smoothly - no need to drop off you computer, simply schedule a reoccurring time once a month and we'll do the rest.

Y'all are getting cancelled. Outage two days ago and y'all knew nothing about it. A technician was…read moresupposed to show up yesterday. That didn't happen either. Guess what happens today... internet outage again! You guys are getting cancelled would not recommend to my worst enem! good when it works but it's always something and they never have an answer. these guys came out and buried the fiber cable barely under the surface and then when you're internet goes out they wanna say it could be because of some recent yard work you may have done.... really!? didnt think of that when you were burying the cable? not that that's the problem anyway bc eventually it comes back on out of nowhere just like it cuts off out of nowhere. wish I could give negative stars....