I am extremely disappointed with my experience at the T-Mobile store in Owosso…read more In early June 2026, I went to the store looking for a cellular plan that would work internationally and a new iPhone. I was not specifically looking for an iPhone 17; I was open to other options and would have been perfectly happy with a smaller, less expensive phone. The salesperson is the one who offered me the iPhone 17 promotion. The new plan required a two-year agreement, so before making that commitment, I specifically asked about the promotion and the monthly cost. I was told my monthly cost would be approximately $110, and that this included the $20-per-month 360 Protection plan. I was also told that I would receive the iPhone 17 "on us." I was given a handwritten note from the salesperson documenting the iPhone 17 "on us" offer, and I have attached a photo of that note to this review. I relied on those representations and entered into the two-year agreement. Shortly afterward, I discovered that my monthly bill was actually $163.63 and that the iPhone 17 was not free as I had been told. I also discovered that an additional phone number and tablet service had been added to my account. I had never ordered, requested, suggested, or even discussed adding a tablet or another phone number with the salesperson. This was particularly concerning because I had no reason to expect either service to be on my account. I contacted T-Mobile's customer service 800 number and was eventually told that I did not qualify for the promotion and that the promotion should not have been offered to me. I was instructed to return the phone, which I did within the required return period. After returning the phone, I made several additional calls and attempts to get the remaining billing issues corrected. T-Mobile did not proactively contact me to resolve the problem; I repeatedly had to contact them myself. Despite these efforts, the disputed billing continued. What happened next made the situation considerably worse. Even after I had returned the phone, I continued receiving bills for charges I disputed. A debt collection company also began calling and texting me two or three times a day regarding the disputed balance. Being pursued by a debt collector after returning the phone was extremely frustrating and unacceptable. The entire experience felt like a bait-and-switch: I went into the store looking for a plan and a new phone, the salesperson offered me a specific promotion that I had not asked for, I committed to a two-year agreement based on what I was told, and I subsequently discovered that the pricing and services on my account were substantially different from what I had agreed to. After numerous attempts to resolve the matter directly with T-Mobile, I ultimately had to file a complaint with the FCC. It took months and considerable effort before the matter was finally escalated and resolved. To T-Mobile's credit, the account was eventually corrected, the balance was brought to zero, and the refund I was owed was arranged. However, even the refund has been inconvenient. T-Mobile offered the refund as a prepaid card rather than returning the money to the original credit card. The prepaid card cannot be used for ATM withdrawals, at gas pumps, for cash access, or for recurring payments. Since the original charges were made to my credit card, I would have preferred the refund to be credited back to that original payment method. Instead, I am left with a much less useful form of payment and additional inconvenience. My advice to anyone considering a plan or promotion at this location is to verify the promotional terms, pricing, eligibility, and every service appearing on your account before completing the transaction. Get important promises in writing. I went into this store expecting accurate information from a T-Mobile representative. Unfortunately, that was not my experience.

if i could put no stars i would, 2 female were working when i came in and let me just say so rude,…read moreif you're not a people person doesn't work with people.. easy said.

These guys are the best. Had my fiber changed over from WOW about a year ago and I have been…read moreabsolutely impressed with my network speed, tv streaming and phone connectivity. The installer did a clean install with minimal change to the exterior. Plus the had did all of their lines on the existing poles a few years back so all he had to do was connect to the line that was waiting at the drop and we were in business. That said, Frontier is now coming around to do fiber but they are trenching lines and destroying our front yards and putting junction boxes in the ground in our yards, what the heck? After that, even if they offered their service for free, I would tell them to pound sand and stick with Daystarr who respected my property. It's just gonna suck if my lawn tractor falls through that box they stuck in the middle of my yard when I cut grass this Spring. It's just too bad that an inferior competitor has to tear up yards in the Winter only to realize that they can't compare to the quality and service that Daystarr provides, and won't be getting any business out here.

From the owner: Founded in 2001, DayStarr Communications provides the fastest and most advanced fiber-based…read morecommunication services in the Mid-Michigan region to both businesses and residential customers. We specialize in high-speed internet up to 1G, and telephone service with local and long-distance service and high-definition voice. We also offer cloud-based phone systems to businesses, and wholesale services such as TDM and Ethernet through our fiber lines. We are passionate about technology and how it can benefit our customers. Our #1 priority is YOU. We provide unsurpassed, personal, TIMELY customer service - something you simply won't find with a national carrier. DayStarr Communications is your local high-speed internet and phone service provider built on a reputation of honesty, reliability, exceptional service, and competitive prices. For more information or to schedule an appointment, contact DayStarr Communications today at (989) 720-6000 or visit our website at daystarrfiber.net. We look forward to working with you.

I went into the store with my information ready as i had already spoken to a representative on the…read moreAT&T website. When asked what i was there for i said i wanted to transfer my service from Verizon. When i said I'd be signing up under a first responder account that immediately made my rep uncomfortable because she was newer and didn't know how to do that. At which point she started complaining to the person with her she didn't want to do it, she'd like to pass it off and got denied. Once her assistance walked away she began to complain about her coworker and vacation time and how she should have called in that day and how she moved up here from FL. At one point just wholesale throwing her coworker under the bus and talking about quitting. At one point her coworker came back out and showed her a text she got from a guy she apparently is trying to date. A few monutes later her fiance came in and she was kissing him in front of us and completely distracted from helping us get setup at AT&T. Overall, it was very uncomfortable and unpleasant and honestly, all she had to do was plug my info in to open my account since i did all the work prior to coming in to specifically avoid this type of situation. Bad experience. Immature reps and unprofessional behavior

I was having an issue setting up a new line online so I went into the store a younger guy and girl…read more(she was fairly new) welcomed me very kindly! They answered all questions without even having to ask them and they were very kind to me they even put Dora on the tv for my daughter to watch while setting up the account, very fast service, was in and out in like 30 minutes. Highly recommend coming to this store

The staff took great care of me, we got new phones at a good rate! The staff did a good job helping…read moreus out transferring everything over and ensuring we were taken care of.

I can tell you if you have to go into store, don't make any plans for the rest of the day. You will…read morebe there for hours no matter how many people are in the store

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.