Lots of choices out there if you are cutting the cable and wish to install over-the-air antenna…read more These guys were the only ones that answered my inquiry but were exceptionally detailed when they did. They work in mid Michigan and were easy to schedule and showed up early. Family owned, honest and competent. Installer really studied the situation before installing to insure best route and had the antenna and wiring up in short order.

I haven't even got the opportunity to set up my service because they ONLY have curbside pickup or…read moredelivery and I wanted curbside but when I came to pick it up they aren't doing any pickups. Mind you they emailed me and sent a text about coming to get my products! I hate when apartments only like for you to use one set cable/internet provider. Now reading all these other reviews I doubt I'll enjoy the service once I do get it.

moving can already be stressful enough, these guys do what they can do make it easier on you. If a…read moreglitch does happen they try and make it a point to remedy it as soon as possible, they don't just drag their feet which is nice and good customer service in my opinion. I can't speak for the whole staff but my interactions with Ryan, Richard, John (Crumley), and Connor (Laing) have been pleasant, helpful, and friendly. I hope the upswing continues !

After several hours of transferring and being disconnected. The problem was not resolved. The…read moremanager in the billing department (Ivan #9448). Did not assist with the refund among due. I initially assumed we were disconnected by mistake. But thought the manager would call me back since they did ask for a call back number " in case we are disconnected ". Worst customer service ever. Supervisors/managers have no regard for it's customers needs. They only want to up-sell you their products and services. I Do Not recommend Dish/AT&T services. Worst ever! Will never receive the refund owed!

Our ATT Uverse cost increased too high for a low-end tv/wifi pkg, so DirecTV promo saved about…read more$80/mo. DirecTV/ATT staff gave us conflicting or erroneous info that took many many phone calls to correct, so take detailed notes of all your calls ! The repeated errors/problems/calls are exhausting. GOOD: local installler dish installation, good tv picture, nice remote control, An ATT 'customer loyalty rep' was able to correct wrong Uverse box return info just in time ! BAD: Billing thru ATT (want one bill for both) hasn't happened yet in 5 months. Multiple calls to resolve problems/issues that they said were fixed but weren't. UGLY: DirectTV content (about 800 ch) is mostly ads, sex, dupes, and others we don't want. Very difficult to program. Channel guide scroll -- extremely slow (5-10 sec, sometimes never and needs tv off/on to reset). Sound dropouts -- about 5 seconds every 10 minutes, usually picture freezes. Channel change -- 5+ second delays frozen on the channel-screen. Previous Channel button -- 5+ second delay. Please don't show the 700 channels we don't get. Even when set to just show only 'channels I get', it can still say a channel isn't available for various reasons... huh? It takes HOURS to program the Favorite Channel list, extremely confusing even with the printed list. Conflicting info given to us by several different DirecTV/ATT staff on how/where to return old Uverse box, which almost resulted in overdue fee. PS - it needed to be returned to FedEx. It took 4 calls to cancel 'free' 3-mo promo channels: I called 2 weeks ahead, but they didn't disappear, so called 2 days ahead, then twice again so far to get our bill rectified. Lots of junk e-mail promoting ATT wifi etc we already have ! Needless to say, we'll drop DirecTV the day after our 2-yr contract expires. After 5 months, bill has still not combined onto ATT's as promised. This behemoth corporation is too big to keep track of info relayed by it's staff. Would NOT recommend to friends. Update 1 year later: The new channel-guide layout is harder to read (smaller fonts), and more on-screen pop-up instructions (intended to be helpful) are just annoying. One of our remotes is failing (mechanical error, scroll button sticks and keeps scrolling forever).

I wouldn't give their customer service a single star. Everytime i have scheduled an appointment for…read moreservice they have changed the time by as much as 4 hours!. If you get dish and ever need a service call, you can probably expect this problem. On top of that they wait until the last minutes of your scheduled time to notify you of the change.

Well what can say... to say the service SUCKED would be like me saying I looked like I did at…read more20.... They messed up my billing so much I have tried to quite them but they wont let me because they put it under the wrong first name. So I am suppose to have a secret pass word... Why yes they do... To bad for me that it is a secret to me... So I call customer service besides hanging up on me I have now be on hold for 2 hours and 50 minutes. So what is Guiness World Record for being put on hold??? I guess my rep from Dish and I are going to find out...

What an incredible experience. WAY better than the Comcast I switched from. Cables were neatly…read morerun and actually buried... something I couldn't get Comcast to do to save my life. Thanks so much! Love my new sat tv!!

Owner does his best to talk you out of anything that might require work. He doesn't seem able to…read moreretain help and is apparently afraid of heights. (He would not install a rooftop antenna due to pitch even though the next door neighbor has a rooftop on a much steeper/higher roof!)

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!