My girl and I received excellent service from Eva and Collin. very helpful, flexible, and real with…read moreus.

Went in to ask various questions on upgrading a phone. Alisha was super helpful, knowledgeable, and…read moretoo their time to answer all of my questions. Would definitely recommend this location.

Never go to this AT&T store. I went there November 3rd of 2022 to trade in my phone. I realized…read moreover the summer that I was not receiving any of the trade in credits. I went back into this same AT&T about a week ago since I was back down at school and the worker told me that I was getting those credits. He is wrong, We are not getting any credits. We talked to AT&T online and they said we are not receiving the credits because the phone was never traded in. Basically long story short.. the guy who "traded in" my phone at this store did not trade it in at all. He stole it or did something else with it.

My husband and I were sold two iPhones under the BOGO promotion, yet we have been charged for the…read moresecond phone every month. We have called AT&T multiple times and we have been told to contact the store. We have called the store and the issue has not been resolved. We bought the phones in July 2019. We are disappointed and frustrated with this store and their employees, Anthony (manager who said would resolve the issue for us) and Anferny (man who sold us the phone). Make sure not to buy a phone from here. We are out $750 in the middle of a pandemic.

A worker named Amanda has cut my phone off the other Workers. There of the manager have not been…read moresuccessful in helping me have not even tried to help me. My phone has been off since January 10, 2026 today is January 15, 2026 and I am still without a phone in SOS mode with no help whatsoever. This is the most horrible experience I have ever felt all because of their customer service and not trying to accommodate me or help me whatsoever. I want to complain. I want to voice write my complaints. Who how? What do I do please help and now they have called the police on me refusing to fix my phone whatsoever. I have not one time been mean ugly. I've been nothing but nice and patient and all I have got is a slap in the face.

Person really helped of explaining things and getting our new phones was a breeze but it did take…read moreabout an hour to transfer an old number from a different carrier.

I would love to give this place a great review, as 90% of their employees are very knowledgeable…read moreand VERY helpful, but I was just there today and I dealt with a very annoying employee who kept insisting that I was wrong about an insurance plan I had for my phone and had no idea what channels AT&T U-Verse carried and wasn't able to figure it out in the time I was there. However, if you're in the Greater Lansing area, this store is better than the ones at the mall, but not by much.

My experience with this store is very bad, the worst one. I will never go back to this store again…read more I purchased a phone of $80 and then wanted to return in the second day, with the package unopen. But they still charged me for $35 for restocking fee, although I have a coupon saying that the restocking fee is up to 10% of the selling price. And I also called the AT&T customer service line, and the representative told me that the restocking fee is up to $25. The stuff called Carlos told me that they don't care the feeling of customers and if there is any conflicts between the policy of their store and AT&T, the policy of their store has a higher priority. It's ridiculous and unreasonable!

It's difficult to find a guy like Andre at Gadget Guys Tech - who is dedicated to solving the…read moreproblem, is dependable, responsive and so good at explaining what the tech issues are- plus he is so patient! he worked on solving my folks' landline phone problem -- and we are so thankful we found him!!

My iPad wasn't holding a charge very well and eventually stopped charging altogether. I searched…read morefor a local repair business since the device was no longer under Apple Care. It was a stroke of luck that I found Andre at Gadget Guys Tech! The service was professional, quick, and affordable. He replaced the battery and my iPad is just like new. Highly recommend Gadget Guys Tech for your technology repair needs.