This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

Sales clerk, Amanda, would not give actual prices. She just kept saying. "You save more the more…read moreyou buy." I picked out the top of the line phone. The charging cord was included but not the actual plug. That was an additional $20. (It is like buying a car and finding out the tires cost extra.) Sales receipt was so small I could not read it . When I got home, and looked it over with a magnifying glass, I saw there were several "fees" added totaling nearly $100. Also, my new phone and accessories were just bagged up and handed to me. I was left to back-up and transfer all my data to the new phone, clear my old phone and package it up for trade-in shipment. I have been a loyal Verizon customer for 20 years. I will, be changing to a new carrier very soon.

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

My IPhone XR pretty much locked up and brought it to the store where they were able to reset it and…read moreretain a happy ATT customer! Very friendly staff.

The new 2026 location in Peru is awful. Cooperate sold it to a third party Retailer and the…read moreservice is now horrible. Its now under Prime ownership. A third party vendor-Staff is rude, indifferent and unhappy. Absolutely wont help with any phone issues, only interested in you if you earn them commission. Don't waste your time. Order online or go to a cooperate location in Ottawa

Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to…read morethose who are looking for a new cell service company.

Premium iPhone Repair is the only place I will take a phone for repair! They're customer service…read morecannot be beaten! My mom, suffering with dementia inadvertently disabled her iPhone, I was unsuccessful at resetting it myself. I sort of stumbled onto Premium iPhone Repair and I couldn't be happier. Chad dropped what he was doing to reset the phone right then! He apologized for it taking so long but I honestly thought he had it done very quickly. If you need a phone fixed you need to call or walk in to see Premium iPhone Repair!

From the owner: Forget the hassles of waiting in lines and waiting all day for your iPhone repair or using a mail…read morein service. At Premium iPhone Repair we send our iPhone repair technicians to you at work, your home, hotel or any location you to choose to have your iPhone repaired securely at your convenience generally in 30 minutes or less. Your Data is protected We repair your phone in front of you. This allows you to be absolutely sure that your data stays secure. If your iPhone is beyond repair ? You will not be charged if our iPhone technician cannot repair your device. Our Parts We use only Premium sourced repair and replacement parts. At Premium iPhone Repair LTD, we never buy our parts from eBay or Amazon or other sources that sell inferior parts. All our parts have a limited lifetime parts and labor warranty.

Always happy with our service and the product selection. They've helped us with our electronics…read moreand don't try to "sell" us.

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

They are scammers. Went to buy a new iPhone and traded my old one. They told me because you have…read morebought a new phone with us today, we have a special offer of three free SyncUp Trackers, and you don't have to pay anything for them, and I trusted them. I bought the phone they gave me the trackers and helped me set up one of the trackers through the app. Then the next month I saw an overcharge on my account, and when I called the T mobile service they told me the charge was because I had bought three trackers and I had used them I said I got them for free, that's what I was told in the store and then they explained no they charged you and when I found the receipt I saw that they did really charge me plus they did not tell me that using it you have to pay for the service. I did not look at the receipt when I bought the phone because they explained to me how much it cost and how much discount I would get for the new phone because I traded the old one, and with taxes and their service for helping me set up the new phone, I thought it was all right. I found out they scammed me a month after buying the new phone when I saw the overcharge in my account. Liars and unprofessional. I will never buy from this store again T-Mobile Authorized Retailer at 6344 E Riverside Blvd, Loves Park, IL 61111.

The guys at this store do a great job fixing issues quickly. When my son had issues with getting…read morethe free screen protectors, they were out of stock. The salesman re-routed him to a different T-Mobile location (Machesney Park) who didn't have a clue. Called back to Loves Park and the same salesman immediately contacted another branch (Perryville), made sure they were up to speed with the free screen protector program, and that they had stock. 15 minutes later all was settled. Nice job!

Wow, was it busy at T-Mobile (Cranston Rd, Beloit) on Monday, 2/5! And everyone came in with very…read morespecific, complicated needs. Jordan helped us while keeping an eye on other customers. She remained calm while multi-tasking. She was knowledgeable and an amazing problem-solver. Today was the ONLY day we had to accomplish the task of setting up a new phone and she helped us through every challenge. Thanks, Jordan. You are a gem.

Jordan, the manager, was extremely patient when activating a phone for my sister. The system was…read morenot cooperating, the PIN numbers weren't working and the phone number and email address would not help find the account. Somehow, Jordan just kept plugging away and managed to get everything in order. we walked out with all data transferred and the old phone wiped. Kudos to Jordan for sticking with the task and making it happen.