So I am a long-time customer of Verizon. Upgrading my husband's phone has been a disaster!! First of all Samsung naming multiple phones the exact same thing... and them being entirely different is beyond stupid! Trying to get a hold of Customer Service is next to impossible. Then they tell me to take the phone into a corporate store to exchange it. I should've just sent it in through the mail and re-ordered it to avoid all this hassle. But of course dear Customer Service once again is not possible to work with. When arriving at a corporate store in Ashtabula they tell me that I shouldn't have brought an exchange in. And because I opened the phone and looked at it to see that it was the wrong one I have to pay a restocking fee of $50. Because these people that work at the stores are working off COMMISSION apparently they can lie to you. My husband and I were assured that by adding more lines my bill would go DOWN! I was originally paying for more than I needed with the Get More plan on 2 lines. Of course we both thought they were crazy but the manager worked it out all on paper. It made completely logical sense. So originally my bill was $270 a month, that's with taxes and all their BS. She said with these extra lines it's going to go down and I would actually be paying $50 less a month and have more stuff. But surprisingly when I get my bill two weeks later my monthly bill was $498!! When I finally got through to a customer service agent because you cannot call the store directly they don't have a phone number... they told me after all the one time activation fees/taxes my bill would still be $340 a month. So how is that going down?! I would not recommend this company to anybody!! And I'm pretty sure I won't be continuing the service with them. read more
