Anthony is awesome! He is extremely knowledgeable, does…read moreexcellent work and very nice to My Apple iPad needed a new port and Anthony installed a new one and I had my iPad back within a few hours. I'm very pleased with the quality of work, timely repair, Anthony was very pleasant and polite in helping me with my repair. Highly recommend. Betty - Ashtabula, OH

I had a battery, screen protector, and case cover installed. All ports as well speakers cleaned…read more You can't imagine how much performance you're loosing until you get your phone tuned up. Great service. Fast and clean. Don't buy a new phone! Get your phone fixed.

Walked in today. The office was new and very clean. Employees wearing masks. The person who helped…read moreme seemed knowledgeable. I have had endless problems with Spectrum. They tell me I bought one thing however bill me for what ever they want. Today I decided to change my service to internet only. The CSR did that and credited (so she says) my account for some of the things I never ordered. Also, I returned equipment to her I never ordered.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2302 Metcalf Drive. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Ashtabula Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

So I am a long-time customer of Verizon. Upgrading my husband's phone has been a disaster!! First…read moreof all Samsung naming multiple phones the exact same thing... and them being entirely different is beyond stupid! Trying to get a hold of Customer Service is next to impossible. Then they tell me to take the phone into a corporate store to exchange it. I should've just sent it in through the mail and re-ordered it to avoid all this hassle. But of course dear Customer Service once again is not possible to work with. When arriving at a corporate store in Ashtabula they tell me that I shouldn't have brought an exchange in. And because I opened the phone and looked at it to see that it was the wrong one I have to pay a restocking fee of $50. Because these people that work at the stores are working off COMMISSION apparently they can lie to you. My husband and I were assured that by adding more lines my bill would go DOWN! I was originally paying for more than I needed with the Get More plan on 2 lines. Of course we both thought they were crazy but the manager worked it out all on paper. It made completely logical sense. So originally my bill was $270 a month, that's with taxes and all their BS. She said with these extra lines it's going to go down and I would actually be paying $50 less a month and have more stuff. But surprisingly when I get my bill two weeks later my monthly bill was $498!! When I finally got through to a customer service agent because you cannot call the store directly they don't have a phone number... they told me after all the one time activation fees/taxes my bill would still be $340 a month. So how is that going down?! I would not recommend this company to anybody!! And I'm pretty sure I won't be continuing the service with them.

From the owner: Visit our store at Ashtabula for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Great service, I don't live in the area and this isn't my store, but my phone gave up the ghost on…read moreme driving up rt 20. I walked in and the staff was great. Marc helped me figure out what I needed and got me back on the road in jiffy.

Went in first thing and was told their systems were down as I had nothing else going on I decided…read moreto wait. And after one of the employees spent 20 minutes talking to a guy about cars while the woman attempted to assist customers eventually having to explain that their systems were down and couldn't help them. Then the guy AFTER finally finishing up his car talk decided to reiterate the fact that their systems could be down all day for all they knew. I explained I had nothing going on and the guy walked back to the desk and laughed at the other employee making me feel as if i were back in highschool and being snickered at in class. You'd think the people they hire to work at these places would have to be a certain maturity level. So not actually being able to do anything at their job spending the whole day turning away customers. Why is this place still open? Then another woman comes in and the guy helps her pay her bill using the automated system but she's telling him the whole time she wants to setup automatic payments and he let's her know she has to call in and have them do it cause their systems down. She asks if he can call on her phone and have them setup automatic payments and he tells her to come in next month and they will do it instead of taking the time to help her do it on the phone. Then 2 more people one of them an employee of the store and another seems to either be an employee who's off or an employee of another store. This place just seems to be a hangout spot for at&t employees to hangout at I've been here an hour and actually yet to see anyone do any actual work. So after waiting that whole time one of them come over and let me know that their systems are back up and after giving them my ID I'm told that since I'm not the account holder I can't do anything and that the best bet is to have them call and add me as an authorized user but that since the phone lines were probably going to be full it might be awhile so after the whole time of them trying to talk me out of the store instead of waiting they finally get me to leave. When did customer service become this? From what I can tell customer service is now just a place for people to hangout and not do any work considering that's all I saw today.

I spent 4 hours and 50 minutes over the course of two days (September 17 & 18) attempting to have…read moremy internet and TV service reactivated after Spectrum erroneously disconnected me. Spectrum said that they received a move order which is not correct. Finally after being shuffled from one representative to another in various departments ,I finally spoke to a knowledgeable representative named Anna who resolved the issue in less than 5 minutes. This experience may or may not reflect on the Ashtabula, OH store since I was dealing with corporate sales, billing and tech support. I discovered a friendly attitude by Spectrum in general but not much competence or problem solving ability. Good luck with support.

I spent 5 minutes trying to talk to a person and when I finally pushed enough buttons I got a hold…read moreof a human being. Just wanted to get pricing to compare to Dish and Windstream. Nothing but a run around. I'll stick with Dish and Windstream for my internet.