So I am a long-time customer of Verizon. Upgrading my husband's phone has been a disaster!! First…read moreof all Samsung naming multiple phones the exact same thing... and them being entirely different is beyond stupid! Trying to get a hold of Customer Service is next to impossible. Then they tell me to take the phone into a corporate store to exchange it. I should've just sent it in through the mail and re-ordered it to avoid all this hassle. But of course dear Customer Service once again is not possible to work with. When arriving at a corporate store in Ashtabula they tell me that I shouldn't have brought an exchange in. And because I opened the phone and looked at it to see that it was the wrong one I have to pay a restocking fee of $50. Because these people that work at the stores are working off COMMISSION apparently they can lie to you. My husband and I were assured that by adding more lines my bill would go DOWN! I was originally paying for more than I needed with the Get More plan on 2 lines. Of course we both thought they were crazy but the manager worked it out all on paper. It made completely logical sense. So originally my bill was $270 a month, that's with taxes and all their BS. She said with these extra lines it's going to go down and I would actually be paying $50 less a month and have more stuff. But surprisingly when I get my bill two weeks later my monthly bill was $498!! When I finally got through to a customer service agent because you cannot call the store directly they don't have a phone number... they told me after all the one time activation fees/taxes my bill would still be $340 a month. So how is that going down?! I would not recommend this company to anybody!! And I'm pretty sure I won't be continuing the service with them.

From the owner: Visit our store at Ashtabula for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

I spent 4 hours and 50 minutes over the course of two days (September 17 & 18) attempting to have…read moremy internet and TV service reactivated after Spectrum erroneously disconnected me. Spectrum said that they received a move order which is not correct. Finally after being shuffled from one representative to another in various departments ,I finally spoke to a knowledgeable representative named Anna who resolved the issue in less than 5 minutes. This experience may or may not reflect on the Ashtabula, OH store since I was dealing with corporate sales, billing and tech support. I discovered a friendly attitude by Spectrum in general but not much competence or problem solving ability. Good luck with support.

I spent 5 minutes trying to talk to a person and when I finally pushed enough buttons I got a hold…read moreof a human being. Just wanted to get pricing to compare to Dish and Windstream. Nothing but a run around. I'll stick with Dish and Windstream for my internet.

We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

Chad the tech that came out yesterday and got me up and running was AMAZING, what started out as a…read moreminor repair ended up a full blown replacing wire, but he was amazing and polite and did a great job

My close relatives requested service, and they sat in the car for almost an hour. While they were…read moresitting outside waiting for them on a hot day.

All I want to do is cancel my service. They are impossible to reach by phone, as you are kept…read morewaiting on hold endlessly. Their chat line doesn't work either and can't be used for account cancellation or billing issues, etc. Plus you're expected to wait forever for a chat agent, too. This is basically zero customer service, but they want you to pay good money for their internet service. I guess my next step is to take legal action against Start and Telus (the new owner of Start) for negligent performance of duty and negligent infliction of mental and emotional distress (after all, isn't needless aggravation a form of mental distress?) No one should have to fight that hard or be forced to waste a lot of their valuable time just to get the most basic, essential customer service. If you're looking for an internet service provider, my only recommendation is to avoid Start if you can.

Abysmal customer support since Telus took over. I was with them 15 years and could not be more…read moredisappointed.

I honestly try to avoid the verizon store at all costs, but today's trip was relativity painless,…read moreand we have Aaron Previsky to thank for that. He was very knowledgeable, courteous, attentive, and helpful. Most of all, he addressed our concerns efficiently and didn't push us to upgrade anything. The 4 star rating, is SOLELY because the store representatives are barred from accessing/refunding your account so we still had to call customer service to get a mistaken double charge removed. However, that is a corporate Verizon problem, and not Aaron's.

We got the new LG v60 5g.. Amazing phone .. I used to have the note8 my husband had an iphone 8+…read more... I loved the pictures in my note.. But the pictures on the LG V60 are amazing!! So glad we took their advice for this upgrade

I have lived in several places around the country and have had many cable providers and Coax is the…read moreabsolute worst! -few HD channels -lousy equipment -no OnDemand -no access to iPad apps like HBO to Go -frequent outages -terrible customer service -high prices Go to Satellite, Apple TV..... Or do shadow puppets on the wall. All are better than Coax.

The cable internet itself is average. The company on the other hand is one of the worst I have ever…read moredealt with in my life. If you walk into their office they barely greet you, make you wait while they go about their business (important things like making copies and talking about their families). When they finally do get to you they are rude and unhelpful, provide no information, and talk to you like you are trying to sell them magazines at their grandmother's funeral. If you happen to call on the phone you will immediately be put on hold for 20 minutes (presumably so they can NOT help the people actually in the office) and then they treat you with the same contempt as if you were actually there. Their "Customer Service" consists of the same people who work in the office who are available during the convenient hours of 9-5 ... so precisely never for anyone else who works traditional hours. Heaven forbid you need assistance in the evening or on the weekend. If you call to order internet on a Friday you might, MIGHT, get it turned on by Monday afternoon. Your internet will be promptly shut off within minutes if you are late paying your bill (or forget to re-sign for the next semester up if your on their ridiculous student plans) with no prior warning. I will reiterate - this is quite possibly the worst company I've ever done business with.