My husband and I purchased 2 new phones over the weekend. We were previously Verizon customers and came back after 4 years. We were recommended the iPhone SE, but were told we would have to wait until the middle of the week as there were none in stock. When purchasing the phones, we were reassured that switching everything over and obtaining new numbers would be extremely easy. Yesterday we were told our phones were in stock and we could come into the store. When we arrive at the store and Emily is assisting us, we notice the general manager, Sean, busy flirting with a coworker and disregarding customers coming in. It was obvious that Emily was overwhelmed, but Sean still left and Emily was on her own until closing. Not only did we initially sit on hold with corporate and Emily for 45 minutes, but we spent 3 hours at the store and accomplished nothing. We walked away without the phones we had purchased over the weekend and were told to come in today. My husband and I felt absolutely terrible that Emily was the only employee as customers kept coming in and eventually leaving because she was unable to assist them. Emily was amazing, but it seemed as if she needed assistance shortly after we arrived as she kept encountering technical difficulties and was asking for Sean's assistance. Sean should not have left when he did, especially after blatantly ignoring customers as he walked out the door. We came back to the store today thinking that Sean would be assisting us. He did for the first half hour, but disappeared again with the same coworker he was busy flirting with the night before. His demeanor was completely unprofessional and without looking at his name badge, I would have never guessed that he was the manager with 7 years of experience. Being that he knew our horrendous experience from the night before as Emily had to call him for help, he should have assisted us from the second we came in until we left with our new phones. Maggie, who had helped us with the initial purchase over the weekend, was extremely helpful and picked up when Sean ran off with his much younger love interest. When Emily had corporate on the phone with us last night, we were told our activation fees were being waived due to our terrible experience. Upon checking before we left the store today, we noticed the fees had in fact not been waived, and we were essentially told to figure it out ourselves. My husband informed Maggie that we would not be leaving until this was taken care of. At this point I was regretting switching back to Verizon and am even currently questions my decision. Thankfully Maggie then called corporate and resolved the issue. In total we spent over 5 hours at this Verizon store over the course of 3 days. This was hands down the absolute worst experience I have ever had purchasing something. I have also never seen such an unprofessional manager before. The lack of professionalism on Sean's end was both appalling and nauseating. read more
