Spectacular cell phone service. Their towers are everywhere. Great reception, friendly…read moreknowledgeable workers located in western New York highly recommend.

Darryl was amazing i suggest you ask for him he is pleasant and was able to fix our phone when no…read moreone else could THANK YOU DARRYL

I had a great visit getting my new phone. Josh the manager was excellent and helpful, Jim was quick…read moreand knowledgeable. They did outstanding!

I Went to the store on the advice of a Spectrum employee I had spoken with on the phone. She…read moreoffered me a promotional deal where if I switched over to Spectrum Mobile she could offer me 12 months of free service. I would have to purchase the phone and pay for that every month, but my service for 12 months would be free. When I called Spectrum I called because I was going to terminate my home phone service. This servicer talked me out of it, gave me a better price on both my internet and the home phone and then told me about the deal on the cell service. So... I went to the store and explained to the representative what had transpired and told him I would like to take advantage of the deal. So then another representative came over...not sure if he signaled her or not, but she came over and butted right in. She asked for my cell number and I gave it to her. I also told her the service I was currently with. So we followed her to the desk while she looked it up and the first thing she said is, well, you are still past due on your account so you will have to clear that up before we can do anything. She said it would be better if I paid in cash because otherwise they would have to ship my phone. My past due balance was $120. something so I agreed. I really did not have that money to spend because of my situation but since I was there, and it was very hard for me to get around, I agreed to pay it. So, I gave her the cash and she took it. I got a receipt. So then she informed me that my monthly bill would be $63. and something each month. So I asked her how that could be. I was told service would be free. She told me that the phone was $40. something and that I was NOT ELIGIBLE for the free service because I never really cancelled my home phone. I didn't feel like that was my problem. The servicer still offered me the deal and Spectrum should have abided by what she said. Then she said I would have to pay $250 something if I wanted to have them ship me the phone and I was shocked. Never Never had I had to pay that much on a phone. I guess I will have to give you an explanation about my current financial situation. I am an independent contractor, and I am a caregiver. Back in November of 2021 I fell just 2 weeks before I was to have hip surgery. I was in Florida on vacation to relax before my surgery when I fell (I fell very hard) coming out of a restaurant. It was my last night there. I got up from the fall, got in the car and went back to my sisters with no problem. Next day I was fine once again, got on the plane and came home. I went to bed that night and when I woke up, I was in horrific pain and could barely walk. So, when I fell, in the seconds I had while falling, I shifted my weight to the left side as to not hurt my hip anymore. Six months earlier, I had my right knee replaced which I didn't want to hurt either. I called the hip Dr. not knowing who to call or what to do. He told me to come in and when I did, he ordered an MRI and gave me another appointment to come back for results. So, mind you I could not work. Long story short I ended up having TWO back surgeries in the span of a little over a month. After the 2nd I came home, had a brief session of physical therapy there until I was graduated to outside physical therapy. All this time I could not work, and I had NO INCOME. Finally, I was able to visit the hip Dr. again to schedule that surgery. At that time, I was told he would like me to lose 20lbs due to the risk of infection. This was the 1st time he had ever mentioned this. I agreed to do it and was referred to a Dr. that could help. I went to that Dr. I lost weight every month continuously, but it was only 3 or 4 lbs. a month because of my situation. I could not exercise, I was home constantly, and I won't lie it was not that easy. Biggest problem was not having any income. Still. I explained to both of the servicers looking at my account all of this and invited them to look at my account prior to this life changing incident. They could see that I paid my bills and had a very good history. I told them that no one that I owed would be stiffed and that when I got back to work everyone would be paid. The girl at the store did not care. She had taken my money for my past due balance and now was telling me I would have to pay just short of $260. to complete getting a phone. I AM SO PISSED, and I am not going to stop until something is done for me. If they do not help me, I will switch everything. Those 2 store reps stood there looking at me like they had really gotten me. I felt like they lost a very good customer for their employer, for life, and unless they figure out something today when I phone them, they will have done just that! I would really rather not switch right now because it is a hassle. I have surgery in 2+ weeks. But don't underestimate. I absolutely will if I am not satisfied.

I escorted my 94 year old dad and 91 year old mom in to transfer accounts to take advantage of the…read moresenior discount. Transferring services can be anything but pleasant for many people (especially scary for older people) but Ryia was calm, knowledgeable, fantastic and made a complicated process enjoyable. Because of her, I will be looking at transferring my service when possible. Highly recommend.

Picked up router from store. Was assured if we didn't like the internet to return to store. No…read moreobligations. Router didn't work and internet needed to activate plus download T Mobile app we didn't have internet called t mobile customer service to set up 30 minutes later was told to go to t Mobile to set up. Go to store. Router shot. Told to go home with bad product call customer service to close account and mail back router. 60 minutes on phone with tm. Trying to convince us to stay with them. Finally was told a return label would be emailed to phone. Haven't seen anything yet. WTF! Not good service

Worst customer service in six decades on this planet. Rude, arrogant, unhelpful, even hostile. Of…read moreno help whatsoever in resolving an issue with their parent company. Stay as far away as humanly possible. You will leave the store with nothing more than a bad taste in your mouth and despair over the decline of the human race. ​​

came in today 4/24/26 around 4pm had a wonderful experience with both employees working at the time…read moresuper friendly and so sooooo friendly i truly appreciate there help throughout the process and being so wonderful and easy to understand truly made the process so easy and can't thank them enough for both being so transparent and welcoming

I came here to see about fixing a phone screen. The man was super nice…read more Evidently it just opened a week ago. Here's how I think it works - You bring your appliance inside. They assess the situation. Give you a time estimate. You wait in your car or come back later. I can't assess pricing. But he laid out how they got to the price for me. Great new addition to the side of NFB facing the Boulevard Mall.

I needed a new battery for my iPhone 13 because it's been dying really super fast lately…read more I made an appointment online to be there between one and 2 PM on Friday, July 24 I got there a little early and they told me it was gonna be about two hours long and to come back about 3 o'clock. I received a phone call about 2:15pm letting me know that my phone was done. I got there and they had just started charging it and it was up to 12%. They said all the batteries that they get that are brand new are at zero and they all have to be charged up to 100%. The regular price for having it put in and for the battery was about $119 but I had a coupon for $10 off so I only paid about $109 which was nice. The employees were nice very nice and answered every question I had. They were quite busy in there. There are a lot of customers coming and going. I would definitely go back there for another battery or if my screen breaks or any other damage to my phone that needs repair. They also repair Computers and it showed on Yelp. I believe that they also fix Nintendo switches, which is really nice to know. So far my battery seems to be holding a charge definitely longer than my other one did.

Came to my home and provided excellent IT service. Mike explains everything so well! I have him…read moreon speed dial now!

Has fixed my laptop and desktop on different occasions and knows what he's doing and kept my…read moreappointment on time, would recommend to anyone needing good work done at a good price

Short lines, if any, with friendly staff always willing to help and explain shipping costs, box…read moresizing, and packaging. Had them pack and ship a desktop across the country, it was well wrapped and received perfectly protected with no damage. Have always had a positive experience. Owner is very friendly. Highly recommend.

Had THE BEST experience at this store today. Mega kudos to employee April for her help and super…read morepatience helping me with my Amazon returns. Thank you very much, April. You are awesome !

Adrian was professional and gave us honest advice and fair value. I would definitely come back…read more Easy, fast, and paid in cash. Only downside... wish they took monitors, but I understand why they don't.

Stellar customer service and great experience overall. This is a brand new business (only two-weeks…read moreold) and their location on Elmwood has plenty of street parking too. I was treated really well and given an honest appraisal of the laptop I wanted to sell. Would definitely return!