My service request was responded to and taken care of immediately! Great team! I definitely…read morerecommend them to my family and friends for property management needs.

Excellent! Ashley is very responsive and professional as well as being friendly and helpful. LEGACY…read morehas been a great experience. A+

Action Properties of Mountain View, CA managed my family's rental property in Redwood City for more…read morethan 15 years. During that period, we interacted mostly with Dedy regarding finding and screening tenants, addressing maintenance issues, and assessing fair rental value. Dedy was responsive and helpful whenever needed. We always had good tenants. In more recent years, Linda and Rafael were also very responsive to questions or requests, and facilitated getting things done. On the Accounting side, Takako provided invaluable assistance and communication, even after normal business hours. From a property owner's perspective, this is a very solid and professional team.

Overall an easygoing property management company that respected our privacy and was there for us…read morewhen we needed help. We rented a condo in Santa Clara, CA. -- Move in Process -- We have been looking for a rental for some time and Darrell Martin has been a pleasure to work with. Was professional, but also friendly. We scheduled a visit to see one of their units and Darrel was there on time. He showed us around the unit and explained the amenities. After we were done touring, I got an email asking me to fill out the application if I'm interested. Signing was all done electronically (docusign). Payment is all done through appfolio. This is how it should be in today's world! -- Living -- We encountered a few maintenance issues during our stay, such as a leaking faucet, a faulty microwave, and a noisy fridge. Each time, I simply submitted a request through their online portal, and Linda Green ensured someone was sent out within one business day. There was also an annual fire inspection scheduled while I was away on a business trip--special thanks to Rafael for stopping by just to take care of it. -- Move-out Process -- When we secured a new rental, the new management company needed a reference from Action Properties. Takako Dumlao went above and beyond--she stayed late at the office just in case the call came. Takako also fought for our security deposit. We owe her a lot. A big thank you also to Dedy Efendi and Ted for coordinating communication with the homeowner and making our move-out process FAST and seamless. I've lived in several apartments, but this was the first time I felt truly supported by a solid team. I'll miss the annual pumpkin pie events. Thank you!

Currently finishing filing with small claims court. They "lost" my pet deposit agreement and…read morerefused to pay it. Once I found my copy and submitted it they refuse to respond. I encourage you to file if they disregard any civil codes or refunds.

They frequently do not respond to requests and it takes numerous repeated attempts to get results…read more The apartment complex has one resident that blasts loud bass every night and it shakes the other apartments. Many of the surrounding residents have spoken to BT Properties and they are unwilling to do anything to help. Instead, they say that we need to take the matter up with the police. The apartment we rent (for a substantional amount) has numerous maintenance issues that are not being resolved. Leaking water, faulty bathroom, mold, bad heaters, clogged gutters, and MUCH more. We are counting the days until our lease is up and we can leave this disrespectful property manager. Whomever the actual owner of this location is needs to wake up and get a better property manager. I am amazed that a property manager could be so myopic and treat good residents with such disrespect. I hope this review helps prospective residents and owners to steer clear of this organization.

Teri is absolutely amazing. Her response is beyond professional. We understand that many things…read moredo not need to be attended to right away, but yet, she always does. Her experience in property management is undeniable. We had some bad experiences in the past with the previous management company, but I am guessing the landlord felt the same way. When Teri came onboard, it was night and day! AND she is also very nice and as sweet as the home grown honey she shares with us. She absolutely deserves her 5 stars!

Teri is wonderful! We were very sorry when she stopped working in our area and we had to find a new…read moreproperty manager. She is professional, sensible, personable and simply a pleasure to work with. She responded to all the issues that came up with alacrity and good sense. It's so rare to find a property manager who is both professional and makes you feel like you're working with a warm and trusted advisor. She made owning a rental completely headache-free for us. Thank you, Teri for all your hard work.

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

As a home owner using Altos as a property management company, I very highly recommend them. I had 4…read moreproperties with a different management company (Belong). When going through budgeting I found that Belong was ripping us off, and taking advantage of us by overcharging for services and fees (long story, just stay away from Belong). I found Altos through our insurance broker and was connected with Justin. Justin made it extremely easy for us to move off Belong and in with Altos. Their management fee is very competitive, over one percent less than what Belong was taking. So far every interaction with Justin has been positive and I feel he is actually caring for my tenants so they no longer feel pressured to leave (like they were with Belong). All the service requests that have been made by tenants are taken care of quickly, and I don't feel that I have to oversee them anymore. Their contractors are top notch too. They are giving me reasonable quotes for work and I no longer have to worry that I'm going to be charged $400+ just to change a lightbulb. I cannot recommend Altos more.

Best property management I've ever worked with. Justin was very responsive and always willing to…read morehelp me address my concerns, even if he was sick or caring for his family. He always tried his best and I had a great experience with Altos despite some issues with the property owner himself.

Very polite and understanding people willing to work at our pase to acomidate both of our needs…read more10/10.

We have been living at their property Halford Garden for the last two years…read more What we have noticed that the leasing staff blindly and rudely follow the rules without any human touch and emotion and that too only when it is against the intertest of the resident, in a way it is torturing and harassing the resident. Recently our daughter ordered something really very much needed to us but she put her name by mistake though she is not living with us and living at her own house in San Mateo. We sincerely apologized for that human error and requested them not to return the package, but they just turned the deaf ear on our sincere and humble request. We thought it prudent to share this experience with any potential future resident so that they are aware of the rude behavior of the leasing office at Halford Garden.

The management and the staff have been excellent to work with. They are able to answer any…read morequestions I had in a very timely manner. Thank you Joseph and team!

The management and the staff at Woodlake Anchor Property Management are exemplary professionals in…read morelistening to their customer concerns about rental, ownership, maintenance and about real-estate items. I thank them all, for their complete focus to help their clients with clear communications and transparent transactions. May their tribe increase in this real estate world. Wishing them all a very bright, colorful and most peaceful holidays-2025. Thank you Folks!!

The leasing office is a mess and inconsistent with their hours. Had a scheduled appointment at 2…read moreand the office was closed. Waited until 3 and still nobody was there! The grounds are NOT well kept and the pictures online completely inflate the look of this place. Wanting to charge almost 4K for a 1br apartment with this kind of service is atrocious.

Paper thin ceilings and shared walls. Things look nice though. Occasionally the apartment below…read moremines will throw parties 11 PM to 4 AM blasting music and yelling. It sounds like when you're in a ghetto... but it doesn't look like it. However after reading other reviews, maybe they have to deal with more of my daily footsteps and decide that it's only fair to deprive me of sleep once a month. Recommended if you are also a loud person because then you won't hear all the other loud people. That aside, maintenance requests are responsive and they always come to fix or check on whatever issues you have.

Alberto Ramirez Ceja was very helpful and polite. Great asset to the organization. Happy to have…read morebeen helped by him.

Jorge and Winnie have been absolutely wonderful in helping manage the property and handle a wide…read morerange of issues -- often while being short on resources. They consistently stay professional, responsive, and solution-oriented no matter how complicated the situation is. Their work behind the scenes can easily go underappreciated because so much of what they do involves navigating complex problems, coordinating multiple parties, and keeping everything moving smoothly. It's not easy, and they truly deserve recognition for their dedication and hard work. Very grateful for their commitment and support. Highly recommend!