We lived for 4 years in a terrific Summerhill rental home in Los Altos Hills. Teri and Natasha were amazing. Responsive to all our requests. Helped facilitate several owner-paid home improvements. Extremely courteous and respectful about our privacy. They were a delight to work with from start to finish. The home had amazing views of the valley. read more

Teri is absolutely amazing. Her response is beyond professional. We understand that many things do not need to be attended to right away, but yet, she always does. Her experience in property management is undeniable. We had some bad experiences in the past with the previous management company, but I am guessing the landlord felt the same way. When Teri came onboard, it was night and day! AND she is also very nice and as sweet as the home grown honey she shares with us. She absolutely deserves her 5 stars! read more

Teri is wonderful! We were very sorry when she stopped working in our area and we had to find a new property manager. She is professional, sensible, personable and simply a pleasure to work with. She responded to all the issues that came up with alacrity and good sense. It's so rare to find a property manager who is both professional and makes you feel like you're working with a warm and trusted advisor. She made owning a rental completely headache-free for us. Thank you, Teri for all your hard work. read more

I so enjoyed having Summerhill as my property manager. Teri responded to every request or question within the same day, and the tenant portal was easy to understand--and worked! Repairs were taken care of with unusual speed and professionalism. I even got a kind mini-lesson in stove cleaning once from a Summerhill repair guy, a life skill I somehow had failed to acquire, and it's served me well since then. While I was packing and moving to be close to my new job and husband--a process that took months--Teri and Ed, her husband, were extremely gracious and understanding of how hard it is to uproot after many years in one place. I'm in a new apartment now, in a different city, and I must say I sorely miss Summerhill! Been waiting a month just to have the painting finished and the windows fixed--basic "move-in-ready" stuff. To paraphrase the Wizard of Oz, I'm not in Kansas anymore...and there aren't many property managers as professional and personally kind as Teri and her team. Thank you, Teri, for everything! read more

Our family rented a property managed by Teri at Summerhill for a two year period and I can honestly say hands down I have never had a better experience. Teri and team were incredibly responsive to any questions and issues we had. In addition their approach to every discussion was always on how to find a reasonable solution that met our needs along with the homeowner. When we ultimately moved out to the home we bought Teri was quick to help us with everything we needed, 15 min turn around on our rent verification, working with the home owner to extend our stay a few extra weeks when our plans shifted, etc. These were all things that really came at the end of our relationship with them as a tenant and the fact that they still worked so hard to accommodate when in reality we were on out way out spoke volumes about the kind of company they are running. I would gladly have Summerhill manage any property I owned because I would feel highly confident that the property would be well looked after and tenants would want to stay put because of the great experience Summerhill provides. read more

Great combination of expertise, attentiveness and owner sensitive approach. Highly recommend.

We are looking for a new house and contacted Teri who is the owner. She immediately emailed me back and said, " We would be happy to show this great home to you. We could do tomorrow afternoon. Would that work for you? Best, Teri Berwick, CA BRE 01705674 Summerhill Property Management, Inc. BRE 01523660 650 815 8588 | Fax 650 948 7444 Post Office Box 1466 | Los Altos, CA 94023 http://summerhillmanagement.com/ teri@summerhillmanagement.com" So I told her I would love to do that around 4 o'clock tomorrow! I contacted her twice. Because I really wanted to see the property. But she never replied to me. Teri is unprofessional... I am very very disappointed. read more

Teri managed our property for over 10 years and did a wonderful job. She set up repairs and maintenance very quickly and really cared about our home and valued our business. She treated our long term tenant with care and respect. We wanted a manager who really knew the area and didn't have a corporate mindset. Would highly recommend. read more

Having Summerhill Property Management as our Landlord was great! Everything went smoothly. They were always friendly, responsive and helpful. The tenant portal works great for payments and maintenance requests and any requests were answered and taken care of promptly. Thank you very much for your great Service! read more

I worked with Teri and her team in the past to find a phenomenal rental in Mountain View. We needed it on short notice, and she came through with the perfect place for us. She understood our needs and the needs of the property owner, and it worked out great. I'm now starting to look for a new place, and Teri is the first person I reached out to. I wholeheartedly recommend Teri and Summerhill! read more

I had a schedule to meet Ed, Teri's husband to see rent property on Sunday 9:00, but nobody show up and no call and no mail since then. I asked about the schedule twice in advance but it happened. Very dissapointed. The renting situation in bay-area have high demand less property, and this situation making property management lazy and unprofessional, and Summerhill Property Management is the one of those lowest quality company I feel. I even didn't get apology mail, they set schedule and ignoring customer. I hope this never happen to anyone. read more

Outstanding service! Teri is prompt, efficient, attentive and has wonderful, quality resources at her fingertips for anything required at the house under her care. Excellent experience... easy to reach and a delight to work with - highly recommend! read more

Cannot recommend Teri enough! The things that really demonstrates how excellent her service is is how she helped us and our tenants through a nightmare time with our home builder. A few months after we moved out and our tenants moved out, the torrential rains for the year came. Eventually, this caused our second floor balcony to leak through to a first floor bedroom, staining the walls and the carpet. Since the home is part of a relatively new townhouse community, the builder is responsible for the quality of the house, and the balcony wasn't draining properly. At this point, our tenant wasn't happy about the unused room and we weren't happy with the builder about the leaking balcony. Teri was always on top of things. She lined up contractors to evaluate and repair since the builders were taking too long and throwing lots of excuses as to why things couldn't get fixed. When the builder did a subpar job evaluating, and then painting the interior (no joke - the walls ended up two-toned with obvious square brush marks over where they did paint), she followed up continuously with them to make sure they would fix things AND got the builder to pay for it. At the same time, she really empathized with our tenant and negotiated compensation for their space loss at a reasonable rate. She was always on top of things, read every document, was persistent with the builder, and coordinated many times with the tenant and kept us up to date. She would provide the information to us in a few and solicit feedback that took so much of the burden off of us. It's been a few months and the dust has settled and we are so extremely pleased to have Teri. She has this wonderful way of making you feel as if you are the only customers she is working with. We weren't sure initially if we really needed a property manager, but we are glad we hired her and will definitely stay. read more

Teri has been an amazing manager for us as tenants. She was personable, professional and takes pride in her properties. Any issues with the property were resolved quickly and we were able to keep in contact with her even out of hours. Our entrance and departure from our lease were smooth and free from issues. We felt that Teri always facilitated a smooth and friendly relationship between the owner and ourselves the tenants and that it wasn't a typical business transaction like some agencies. We rented our last place for 3+ years with Summerhill and would recommend them to both Tenants and Property owners alike. read more

FINALLY, I feel secure in knowing that my property is in the hands of a competent property manager...the first time I have felt this way since I started renting it out in the early 90's. Teri, of Summerhill Property Management, takes care of my rental property as if she personally owns it herself and makes sure all repairs are handled promptly and competently. The only regret I have is that I did not use Summerhill from the get go. THANK YOU, THANK YOU, THANK YOU! read more

We hired them a year ago, and it's been good. They are very professional and get things done. They reply to emails very quickly too. I would strongly recommend them. We would like to continue for the coming year. read more

We were tenants of Summerhill for 1 year +. We found them to be highly responsive, professional, and very easy to work with. I highly recommend their services. read more

A friend and neighbor highly recommended Teri when we were looking for a property manager for our home in Mountain View. Everything has gone smoothly ever since. She found us wonderful tenants, she managed all the repairs and maintenance as things arose, and communication was always pleasant, direct, and at lightning speed. Highly recommend! read more

Highly unprofessional. They called to schedule a viewing at 4:45 pm yesterday, I told them I was flexible with viewing times but would be driving from the east bay, we set it up for 11:30 am today. They called me again around 10:45 am this morning as I was driving to say that the apartment had already been rented. I hope others can avoid customer service like this in the future. I will not be looking to use Summerhill Property Management again. read more

I wanted to say that working with Teri has been a pleasure. Out of all the property management companies we have worked with to find a rental, Teri and Summerhill Property Management has proven to be the most professional, and honest. Teri is very responsive and friendly, and you can tell she loves what she does. She knows her business and after having many unpleasant experiences with other companies, it is a breath of fresh air to work with someone like her. Thanks Teri! read more

I normally do not write reviews, but I feel that my experience with Teri and her management company warrants one. The process of finding an apartment and moving in is always stressful, but Teri really made the whole transition easier. She is well organized and responsive in her communications. I moved from Brooklyn, NY to Los Altos and had a short amount of time to sign the lease. Teri made sure everything went smoothly and went out of her way to help us acquire a place several days before the start of the lease. Also, after moving in, some issues that arose with the unit was dealt with quickly and efficiently with excellent communication. For instance, one of our faucets was not working properly over the weekend, and someone came out to replace it within 12 hours. It's just great service and I couldn't be happier! read more

I own a home in Los Altos and live out of the area. I hired Teri to find and manage tenants for the home and she has done an amazing job. She increased the amount of money I was getting for the property significantly. She is very thorough and on top of everything. Her communication is excellent and she is very responsive to both myself and the tenants. I would highly recommend her as both a property manager and as someone who can find you the right fit if you are in the market for a rental property. read more

Summerhill has been a superb property manager for our duplex. They've found us excellent tenants and have a great network of resources for repairs and maintenance. They respond quickly to owners and tenants, and they follow through promptly with what's required. When we needed to renovate our property Teri Berwick found us several good contractors within the week (not easy to do on the peninsula). I highly recommend Summerhill. read more

Teri and Summerhill were fantastic. I was a tenant for three years in a well maintained condo. She was highly responsive to calls and emails and always recommended a great solution for any of the maintenance issues that I encountered. The workers who performed the maintenance were well qualified, highly professional and timely. Plus Teri is so darn nice! I will miss her... read more

My husband and I had been working with another property manager to rent out our condo in Sunnyvale. At the last minute, he dropped out a week before tenants were supposed to move in! Teri and Chris came to the rescue and had our applicants screened and ready to sign a lease within 24 hours. I feel like we're in great hands now! Plus, they have an online portal for tenants to pay rent etc. I envision smooth sailing ahead! read more

Teri is a wonderful property manager who provides first rate service. From my initial contact. To offering to meeting the delivery truck for my couch to taking in my mail for 14 days, she has gone beyond the call of duty. Any issue, she is right there to support for the slightest repair. I would highly recommend using Summerhill to lease a property or to have them manage your property. read more

Teri's been helping us manage a rental home in Palo Alto for over a year now. She's fantastic - extremely conscientious, very responsive and helpful. We would highly recommend her to anyone seeking peace of mind with outsourcing management of a first-time or long-time rental property! read more

Teri was awesome to deal with (I moved to Asia - so needed someone to manage my bay area home) - she is a true professional and went above and beyond the call of duty. I was sad to inform her that I was selling my home and she handled everything with great professionalism, even helping with the key hand-off to the new owner and ensuring that escrow had closed before finalizing things. I would highly recommend her! read more

I would trust Teri with my life. Teri is one of the most responsible, professional, responsive, hard working and reasonable people that I know. As a renter I don't have any worries because I know that whatever happens, I won't be screwed over but more that I'd be taken care of. I've experienced many issues with the house but on every occurrence Teri and her team have come through for me and on some occasions Teri has personally come to the house to assess the situation and offer support and once even talked down a neighbour who tried to avoid his liability by trying to put the cost on the house owners. Teri has a great team behind her who carefully select the relevant contractors and are just as responsive as Teri. What's more is that this is a family run business that provides a personal level of service as opposed to a robotic and restricted service that you'd get with the franchised companies. Another plus is their online system which allows you to pay rent and escalate issues at the touch of a button. Teri goes above and beyond every time and always exceeds my expectations to the point where I actually feel guilty for escalating issues. Teri is the one that you want on your side. Thank you Teri for everything. read more

They have a website that lets you easily pay your rent through Autopay, which is awesome because I don't want to worry about it. I had set it up incorrectly and had accidentally paid three times as much as I was supposed to. Teri was very helpful in helping me resolve the issue and returning the amount I had overpaid by. Couldn't be happier :) read more

I have been renting out a house I inherited from my mother in Old Palo Alto for more than 25 years. Teri Berwick has managed the house for the last decade. She is AMAZING!!! Very helpful, resourceful, cost-conscious, and I trust her entirely. I live more than 3,000 miles away in the East Coast and found her through friends after having had not great experiences with other property managers. A wonderful friend had even stepped in and helped me for a while before I found Teri -- and she thinks Teri is wonderful as well. ANY request I have asked and ANY the tenants have asked of Teri have been taken care of immediately. She carefully watches over property and is very, very careful about the tenants she puts into properties. I am now selling the house, and she has been extremely helpful and responsive to the agent and to the tenant easing the way. I could not more highly recommend Teri. She is THE BEST. read more

We had interviewed several property management companies and we selected Summerhill Property because Terri made a very professional impression and she listened to our needs. She has excellent people working for her if something needs to be fixed. She also found us a very good tenant in a short time. She allowed us to have our belongings in the house to the last minute whereas other property management companies wanted to have the house empty for clean up etc. for several weeks. We are very pleased with the service Teri is providing for us and can highly recommend her. read more

My brothers and I own a San Mateo condo that Teri has managed for the past two years. She's professional, efficient, and a great communicator. In this day and age, when mediocrity reigns, I couldn't wish for a better business partner. Teri gets my highest recommendation. read more

I am so impressed with Teri and her company. I was nervous about hiring a property management company - just letting someone else do what i had been doing and to trust them to take care of my home like i would. I was sooooo lucky to find Teri! She came highly recommended so that put me at ease. But from the moment I met her i knew she was the one that was going to work out for us. She is so kind and professional and is always available to ask questions. Phone calls or email - she is always available. She goes way beyond the call of duty and was more than i had expected. She found the perfect tenant really quickly and i couldn't be happier. The thing i really liked the mos t- coming from the owners view - is that when a possible new tenant called she met them right away - didn't wait to have an open house. She is available and ready to go when they wanted to see the place. I highly recommend this company. I am at complete ease now. Thank you so much Teri. read more