Cute store, it's unfortunate the customer service is sub par. Granted, it was Christmas shopping season, so they were busy, but I was patient, scanned the store for what I was looking for. Found it, but not in the pattern I wanted. Salesperson asked if I needed help, so I enlisted her to help me search the store for this particular item in the correct pattern. No luck. So I stood in line for about 15 minutes so that I could buy my second choice along with about $200 in merchandise. Everything seems fine, right? Except, as I'm walking out of the store, I see a bin filled with the item I was looking for in the correct pattern. I take one, turn around and head back to the register. I show the sales lady, who is now waiting on someone else and she says, "oh! You found it! Wait one second while I finish this up and we can exchange it through the register. ". So I wait...and wait...and this customer is annoyed and having her redo the whole transaction....etc, you get the picture. It took a long time. When she was through, she told me to go to the end of the line, it wasn't fair to the other customers. This is after waiting another 5-10 min for her to "finish up with this customer". I was shocked, asked the manager if she could quickly exchange these out, bc ultimately, this was the one I was looking for and she said no, I needed to go to the end of the line. And then proceeded to tell me to take a deep breath. It made me laugh, bc she was quite condescending and I wasn't that angry, just was explaining that I felt it was unreasonable for me to have to wait at the end of the line for a quick exchange that they failed to locate for me in the first place. It's unfortunate, bc I left without exchanging the item and left with a really bad taste in my mouth. I probably would have returned everything if I didn't have to sit in a line for 20 minutes to do it. Too bad they didn't get it. I like the stuff but will stick with the online store. read more