best dessert/chocolate shop ever!!!!!!! highly recommended, i went here 4 times in 7 days.

Venchi Florence. Venchi is the name for a chain of confection stores in Italy. . We stopped there by chance while strolling through the area around the Domo. Great selection of fine Italian chocolates. Service was okay . Store had a modern contemporary style. Candies and confections on one side, drinks and checkouts on the other. read more

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Would have given this place a 5-star if we hadn't walked away feeling all the upsell on top of the gelato. It would be nice for the cashier to remind the customer that while the regular cone was 4.70 euros, the chocolate piece (single praline) was 1 euro, and another 1.70 euros for the cone dipped with chocolate and nuts. The gelato was good, but not necessarily better than what we had in Padova. Another note - this brand made it to NYC, so I guess I didn't have to come all the way to Florence to enjoy this Italian chocolate shop. read more

This is our 3rd gelato to try. It's good gelato - sweeter than the other 2 gelato places. But you can tell it's creamier - no ice bits that we found on our 2nd gelato place. We found Geltaria dei Neri the best amongst the 3 places. read more

Venchi - Desserts Near Me - Florence, FI

Third gelato place we tried and it was creamier than the second place but sweeter Out favorite gelato place was gelato dei neri theirs was creamy and super tasty and not overly sweet. Avoid the gelato places that have it piled up high!! Word on the street is theirs isn't good!! read more

I cannot rate Venchi from a tasters perspective, lol. Except for a tiny pinch of my sister's pistachio since for some reason I can't eat sugar before bed. My Mum, my Sis and I visited this beautiful gelato spot in Florence Italy. We were there 3 days and we came here twice. There is always a line to get to this gelato buy it goes by fast. (Actually in Rome, Nice, Florence, and Paris if there is a line in front of you let one person stand in line and let the others go find out what they are standing in line for and stay if you want it or leave if you don't. This probably all of Europe but those were the places we went. It's actually a fantastic idea). Anyways, my sister enjoyed her caramel and pistachio ice cream in a cone. A lot of patrons would get their order and sit on the stairs while enjoying their ice cream. It was hot so if you walk with it lick your ice cream quickly. Nice place, delicious gelato! read more

Venchi - Desserts Near Me - Florence, FI

***UPDATE*** I went back a couple days later and ordered a grande gelato in a cup. In my previous review I mentioned how they don't remember/communicate the size gelato you ordered. Well, they asked me for my receipt, and I didn't see them ask anyone else for theirs, either. It felt that they assumed I may have been lying about ordering a large size. The lady acted as though she would not proceed with taking my flavor choices until she saw that receipt. I pulled it out of my coat pocket and THEN she proceeded. That's so backwards-- I've already paid! Good gelato but there's plenty other great gelato places that will take my order, ask for my flavor choices, and THEN take my payment. Moving on! read more

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Great ice cream! There is a consistent of long lines, but the employees work together to be as fast as possible. My wife and I tried it in Venice, then in Firenze, and lastly at Rome. Their ice cream consists of fresh milk, fruit, Piedmont Hazelnuts and, their chocolate! The flavors I recommend are Nougatine, and the Cremino and Cuor di Cacao dark chocolate. They have air conditioning, which is a savior over the summer! read more

Venchi - Dessert - Desserts Near Me - Florence, FI

There are a few of these locations around town. This is one of the smaller ones and the inside has only a small bench to sit on. The line was not long when we were there, only about 5 minutes. The employees were efficient and kept the process moving like a fine oiled machine. They have the chocolate waterfall behind the main counter which is the main draw for me. The gelato here is good, but no better than other places in town and they upcharge for the niceness of the interior of their store in my opinion. I also wish the menu was bigger and more straight forward. You don't see the menu until you are very close to the front and have little time to make a decision. read more

A recommended gelato place by our tour guide. Location is so perfect- corner street of the town center. The place was packed when we walked in. They said it has the best gelato in town. I came here to prove them if they were right. I had more than the normal scoops a person could take. Anyway, how often do I get gelato from Italy. My pistachio mixed with chocolate gelato were delicious. I kept it plain, no fancy toppings. Very creamy which I liked. Not that sweet but tasteful and full of flavor. I guess they were right. Service was fast. Pricing is reasonable. The place is neat and clean. They have more than gelato. read more

Venchi - Desserts Near Me - Florence, FI

This place was soooo good! There was a line but it moved fast. There were lots of options.

Yum! We had fresh cream, custard cream, and vanilla with chocolate chunks! Under 7 euros for small dish and cone.

CHOCOLATE filled waffle cones. Must I say more? Reasonably priced ice cream/gelato, friendly staff, and lots of options to choose from. They serve some vegan options as well. I chose the hazelnut chocolate gelato in the chocolate filled cone. Perfect in the humid weather of the summer. The smell from the street invited us in, wafting over us like a wave. We couldn't resist. They also sell boxed chocolates as gifts and other goodie take away options. Yum! read more

The gelato was so good! I came here twice during my visit of Florence, two nights in a row. 3.2€ for two scoops, 4€ for three. I forgot the prices of others. The chocolate flavors were really good, probably because they're a chocolate shop, too. I really liked my chocolate with hazelnut (I forgot the name). They open till late, so it's ideal if you want a nice gelato after walking all day. Bring your gelato to Piazza della Signoria and walk around while savoring it. When you're treating your taste buds, the Piazza also offers live music and numerous sculptures for the pleasure of your eyes as well. Such a nice experience. I will definitely come back if I visit the city again. read more

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Tasty gelato, tasty chocolate. There are other Venchi locations, but I like this one because this location coats the inside of the bowl with chocolate and a topping, which was delicious! read more

Loved the gelato here! Went with 2 different chocolate flavors, as they are known for chocolate, and loved them both. Their hazelnut was also solid. Line was shorter than average when I went during the middle of the afternoon, and it moved quickly. Employees were nice and offered samples and tips so I could best select my flavors! read more

Meh. There are so many great gelato places in Florence that do it right. This place was stuffy, poor customer service and very mediocre gelato. Go someplace else. read more

Venchi - Mediocre gelato. All the good places were closed. - Desserts Near Me - Florence, FI

Fantastic gelato in the heart of the city. Highly recommend the chocolate as they are a chocolatier. That said, the fruit flavors were also amazing. I had the raspberry, but the mango was equally amazing. My daughter loves stratiatella and it was fantastic. We went to another Venchi in Milan (at Malpensa) and I had the tiramisu, also fantastic. Come at an off time, as they get crazy busy. read more

The gelato was decent, the service was AWFUL! In particular, the young lady checking people out as the cashier. She was unbelievably rude and too lazy to break $50 eu insisting I use a card or a smaller bill. The other lady scooping the gelato was rude and sloppy, too. Do not waste your time here! You can find comparable or better gelato all over the city without dealing with terrible service! read more

Worst gelatos experience in Italy. I have been trying all gelato store in Rome and florence and to be honest 70% of them are all pretty good. But what matters is the ambience and the service when the food taste the same. When we came in, there were 2 people at the gelato station and one guy at the cashier/coffee side. The two people on the gelato side were obviously flirting with each other- touching each other's arms, and laughing. No big deal, Italians are romantic. It took me 5 mins to get any of their attention followed by bad experience tasting the gelatos. We left immediately. Yes Vench gelato is not bad- but this service is not acceptable and not professional at all. The girl is straight out rude. Do yourself a favor and go to the venchi that's 3 mins walk away from this one. The server is much nicer and the food will be the same- plus your day won't be ruined by a rude and flirting servers. read more

Food: best gelato we had in Firenze and Venezia. Avoid other places. Try crema. Service: excellent and orderly. Atmosphere: small and clean and bright. Limited seating. read more

Huge disappointment. Was with the kids and looking forward to gelato shakes. They charged me for grande and gave me regulars. When I asked about it they said they'd make grandes, but by then the kids were half done with the shakes so I declined and asked for my 2 Euro back. They did give me that. We also ordered a cremino and they didn't put any gelato at all in it. It was chocolate sauce and whipped cream. Would never go back again and would not recommend. The fancy chocolate wall draws people in, the customer service was not good. read more

Ice cream is pretty decent. Service on the other hand is awful, especially the girl in the gelato section

Don't waste your time with this place. Decent products and ambiance, but very rude servers.

The gelato here is good, not the best. I think it's more of an ice cream/gelato hybrid. Creamier than most other gelatos, less creamy than your average ice cream. The serving size is good (bigger and cheaper than in Rome). read more

So fun! Their store is clean and bright. They also sell other fancy chocolates and chocolatey drinks. The Gelato is bangin and the waffle cones are dipped in chocolate in front of you when you order, including sprinkles! Come for the gelato, stay for the cones. read more

Venchi - Running chocolate fountain! - Desserts Near Me - Florence, FI

Wow. I wanted to buy gelato. You must pay in advance so I did and asked to try two flavors, neither was great. When I asked to try an additional one, they refused and said you only get to try two flavors. May I say that I already paid?? I didn't want to order any of the flavors I tried and the lady working there refused to give me my money back. It was seriously embarrassing for an establishment on this day and age to act this way. To sum it up - their ice cream sucks, their service sucks and their values suck. read more

Went here 2 nights (back-to-back). So it must have been good. First night we had the crepes with gelato. I'd rate the crepes between good and delicious. The gelato was pretty good. The service was friendly. read more

They gave me a really bad scoop of chocolate ice cream. Will not be returning. Barely gave my child the time of day. Terrible music. Wouldn't send my own grandmother to this "chocolatier". read more