I truly wish I didn't have to write a negative review, but after my experience, I feel obligated to warn other brides who may be considering booking with this company.
I got married in August 2026 and originally reached out to Ari in March to book hair and makeup services for myself and my bridesmaids, along with a hair and makeup trial. I paid a $720 deposit to secure my wedding date, which was 50% of the total cost. The payment was made through Venmo/Zelle, which already felt unusual to me compared to the professional invoicing systems I've used with other wedding vendors. The contract also felt very unprofessional, and I never received a copy signed by her--only the version I had signed.
As the months went on, communication became increasingly frustrating. Ari was very inconsistent with responding, and I frequently had to send multiple texts or emails just to receive a response.
Eventually, we scheduled my hair and makeup trial. Two hours before the appointment, Ari messaged me saying she had experienced an allergic reaction and needed to cancel. I completely understood that emergencies happen, and I was happy to reschedule.
The second trial was scheduled for two weeks before my wedding. I drove about an hour to the location I had been given. The "studio" was essentially just a pin location, with no room or unit number provided. When I arrived, I let Ari know I was there, and she told me she wasn't actually home and was at another appointment because she had entered the wrong time in her calendar.
Since I had already driven an hour, I stayed in the area and waited for her to finish. Eventually, she messaged me again and said she was experiencing a personal emergency and needed to cancel.
At this point, my trial had been cancelled twice. Ari told me she would refund me for the trial, provide an additional service, and come to me for the rescheduled trial. I was understanding and tried to arrange another date, but once again, I was unable to get a response from her.
My wedding was now only a week away, and I had to make the decision to stop hoping things would work out and find someone else. After two cancelled trials, inconsistent communication, and being unable to get a response about rescheduling, I no longer felt comfortable relying on her to show up on my wedding day. I ended up having to find another hair and makeup artist just days before my wedding, which was incredibly stressful during an already overwhelming time.
I then reached out to Ari and politely requested the return of my $720 deposit. No services had been provided, and both of my trials had been cancelled by her. It took my wedding planner reaching out to her before I finally received a response, but unfortunately, the resolution was not satisfactory.
I also want to mention that I've seen Ari respond to other negative reviews by saying that they are lies. I can't speak for anyone else, but I can speak for my own experience, and everything in this review is based on what happened to me.
Thankfully, I was able to find another local artist at the last minute who was absolutely AMAZING. Chatting with her, she told me that she had heard of previous situations where other artists (including her) had been asked to step in and cover weddings or appointments for Ari when she was unable to attend, and that those artists received no payment afterward. I cannot personally verify those claims, so I want to be clear that I am only sharing this as information that was communicated to me.
Ultimately, I am extremely disappointed that I lost $720 on a service I never received, but more than anything, I'm disappointed by the amount of unnecessary stress this caused me in the final days leading up to my wedding.
I'm sharing this review because I would have wanted to know about an experience like this before booking. If you are a bride considering this company, I strongly encourage you to do your research and make sure you feel completely confident in your vendor before putting such an important part of your wedding day in their hands. read more