Just wanted say a BIG Thank You to Andrew. He was communicated as to his arrival time and was extremely helpful. He gave me a lot of advice for beginner in this sport and I definitely have a better understanding going forward. He made sure my bike was in good running condition and safe to operate. I would definitely recommend and use Velofix for ALL my bicycle needs going forward. Thanks again Andrew!!! read more

SUMMARY: Great onsite service, if your calendar and time are unimportant. Regional Service Techs (RST) maintaining my DirtySixer.com/products/mark-ii: 90272: Harley Gandolfo: Always great work+comms. 92657: Diego Vargas: Good work. Unclear if still w/ Velofix. 92657: Brian Hepinstall: Always great work. 92657: Coordinator comms outages re: scheduling/billing. DETAIL: Velofix in Pacific Palisades 90272 (2018-2021): Comms, promptness, reliability, service quality were all excellent. Velofix in Newport Coast 92657 (2022-2025): Decent/Mixed; see below. Service by RST in Newport Coast: Excellent, but probably over-subscribed (busy). Comms (tech to customer): Good while onsite, but unreliable or non-existent via SMS. Comms (company to customer): Not good; see below: COMMS/SCHEDULING: With little (or no) notice to me, Velofix has rescheduled service appointments for 2-3 weeks off. In 2025, Velofix has cost me time+revenue, as I'd made arrangements to leave work to host this tech. After speaking w/ a Velofix operator about this last week, Velofix again no-showed (3x now), with diff excuses each time. Giving the local bike Tech the benefit of the doubt (as I'm confident he's busy), this feels like a comms/dispatch problem, especially as I continue receiving (automated) bills for a full service/tuneup that has not yet been executed. IMPRESSION: Seems that Velofix is dispatching tech(s) as widely/quickly as possible, but Velofix has not yet invested in training the dispatchers/schedulers to ensure the customer experience is excellent (or even passable). DECISION: I can no longer rely on Velofix to meet their committed/scheduled service appts, and have switched to BarceloBicycles.com which provides excellent (and prompt) service. read more

If you like being hung out to dry after a week waiting for your appt you should use these guys. My appt was at 1PM, 1:45PM nobody called got the "truck issues" excuse and rescheduled for 01/16 cause that's all they had left. I'd give them zero stars if I could, communication is the first step to good business practices, my trust in their competence is lost.... picking up a phone is a hell of a lot easier than fixing a $3K ebike! I rescheduled my day for this, rode 20 miles to work specifically to have it worked on in time for this weekend, but why would they care? Funny thing is, they have all over their site about trip fees if they have to come out more than once, hilarious for a company that ghosts their customers! You'll be better off with Matt or Joey, local guys who won't screw you over like these clowns. I only used them cause my daughter got me a gift card for Xmas. I'll be regifting that to an enemy. Called a local guy, fit me in tomorrow night because he understood my situation and wanted to help, now that's good business! read more

This was my second time using their service because they did an awesome job the first time. The person that came this time was different. I wanted my bikes looked at and the brakes put into working condition. The person said the brakes were missing washers and that they do not carry spares. That totally did not make sense to me. 2 bikes paid over $200 for someone to come take a look and tell me that I can't use the bikes and I need to get spare parts. $200+ to look at my bike and nothing done. Never going to use them again. read more

Had to wait 3 weeks for appt. They Canceled one appt without any reason as to why. Rescheduled and never showed up, did not call, did not reschedule. Have been chasing customer service for days now to get someone out same week and was told there was an appt next day 8am. Email confirmation says a week from now 8am. WTF? Oh and you can't call anyone directly except Canada customer service and the CS team can only email the franchise. Genius process for a business! THE WORST COMPANY EVER! read more

Richard from velofix came out to my house to service my mountain bike. Not only was he extremely helpful, but super knowledgeable. He took time out of his day to help explain what he was doing, what I should do to maintain my bike, and products he likes to use. 11/10 I would recommend Richard from velofix to clean and maintain your bike. Price is good and service is amazing/quick. read more

Avery S fixed the tires of my son's bike and great ton and fix the wire was lose. He gave us excellent customer service fast and very impressed for his work. I will recommend him to everyone has electric bike. Also on time and excellent communication. I believe he is an great asset to your company. Thank you so much for the excellent job. I am impressed and happy 200% satisfied. You serve 20 stars instead of 5 stars. read more

(This is for the OC service). wanted to like this service, the bike tech was friendly enough and it was really convenient. Riding a couple hours after the service my bike flatted after about a mile. Tried changing but long story short it kept flatting so tried texting the tech back if he could take a look. Sadly the communication is really poor, I sent texts to tech and two emails to inquiries@velofix.com . Tech texted back saying he was going to come back next day, texted back to confirm, and he ghosted after that and never heard from again. Now I'm out $250 with an unridable bike for two weeks, had to take it to a different shop to get it fixed, and the new shop said there was piece of metal left in the rim well. I'm going to have to say avoid sadly. read more

Perfect mix of competence and convenience. I will never take my bike to the shop again when the shop can come to me. I have used the service 2x now and I am always shocked to see that Thai goes above and beyond the call of duty each time. We will be seeing him a lot as we are a 5 bike family. I Highly recommended this service. read more

velofix - Thai handing me back my perfectly fixed bike - Bike Repair/Maintenance Near Me

Thankyou so much for fixing my bike at short notice despite the madness of what's going on in the world right now. On time, professional, affordable and a great job. read more

Jon D. performed the BEST tune up I've ever had on my E-Bike and it's running great. My "kids" are so happy. read more

velofix - Hazelnut & Chestnut thank you - Bike Repair/Maintenance Near Me

Not sure I'll ever go back to taking my bike to the local bike store. Jon was on time, fixed all my issues, gave my bike a great tune up and was cool to talk to. The best part is that I had my bike back in 45 minutes! No more waiting 3 days to get my bike back after a simple tune up. read more

Absolutely excellent efficient service at a reasonable price. And they come to your home you don't have to go to them what a plus.

Jon is a professional, trustworthy and extremely knowledgeable bike mechanic. We have trusted him with our bikes for many years. He's also got a great personality and is easy to work with. I recommend him to many of my friends in the area. Given his years of experience he always has great suggestions and creative solutions. read more

Thai did a great job bringing my 18 year old Ellsworth Mountain Bike back to life! Thanks for the great service!

Needed a tune up to get some exercise during the stay at home shelter. I called they arrived on time. There work was exceptional. Bike rides like a dream. They are awesome and so convenient!! read more

Flat tire was repaired super fast! Great service, I would highly recommend for all your bike needs

I've used Jon twice. This most recent time had him replace a sticky shifter cable. It now takes a tremendous amount of pressure to shift. He does not return calls or texts. read more

So, wasn't finding the time to get my bikes tuned up for summer and the hydraulic brake on the front of one was failing . Wondered if there were mobile bike mechanics and found Jon with Velofix online. Booked an appointment and next day he was here with a very well equipped shop in a huge van and as professional as can be. The number of things he did was amazing for the price. The convenience was great. No hauling the bikes somewhere to sit for a week and then going back to bring them home. 2 hours later they were done and felt like new. Great service, nice guy. read more

Jon Draheim is great. Super professional, knowledgable, and helpful. Fantastic service and super friendly. Always on time. My bike is always like new after he is finished. read more

Jon did a great job. He was really nice to talk to and discuss bikes with and completed the work quickly and professionally. I will definitely be a repeat customer - great service! read more

I loved their service. It was fast and addressed the issues I had with bicycles. It's a great choice for people who can't fit their bicycles on their cars. I totally recommend it!! There were just a few things I thought needed improvement: a reminder over the sms or email of your appointment date; I wanted to ask where my technician was on a Saturday and their phones don't work on Saturdays; I know bicycle parts are hard to find during covid, but I didn't get a chance to discuss with my technician if he had the parts or I would have to buy somewhere else (even though I wrote I needed 2 new tires, they didn't contact me to ask models, prices, etc.). I felt I was out on a take it or leave situation, and they only had 1 tire. If they read my comments/needs for this service, they would know I needed more than 1 tire. So I felt they got a bit lost there. But besides that, I would totally hire them again. But maybe look for parts elsewhere and just ask for installation. They took care of our 2 Cannondales. Great job! read more

John is perfect. For a regular bike shop fee, we got front-door service, a highly skilled and personable mechanic, and more repair and maintenance then we knew we'd needed. John repaired and tuned-up our Ebikes and they're riding dramatically better than new. We feel lucky that we found him! read more

I had ordered an Electra Loft 3i and needed it to be assembled. Normally, I would have asked my brother to do this, but this model has internal gears and I wanted to make sure the bike was properly built. I scheduled an appointment with Velofix online and was riding my new bike in no time. I appreciated the ease of scheduling an appointment and having the service done so quickly. The price is comparable to going to a bike shop. Though, the turnaround time at a bike shop is a little more unpredictable. Looking forward to getting future tune-up's with Velofix. read more

I run a vacation rental house in Newport Beach that supplies bikes. And they get pretty beat up with renters use and the elements of being by the beach. A few years ago, I found a guy who would do routine maintenance on the bikes (on site, which is essential bc I can't move 6 bikes every other month for repairs). I asked him to come monthly...ran me about $200 per month to check tires, pedals, and chains. Fix if needed. Worked great for the first few months. Then he stopped coming. That's fine, I understand it's not the ideal setup. But then I call again 2 years later in dire need of assistance. Its over the Thanskgiving week and the day of, they cancel the appt bc a part did not come in. Thanks for the heads up...we postpone to after Thanksgiving. No followup from them. I try to call but it won't connect. I receive a survey from Velifix (corporate?) to complete 3 weeks later and I state to velofix that I never received my service...immediately get help! Thank you. Customer service finally. Their tech comes out and it happens to be the same guy that serviced my bikes years ago that faded off. I'm so happy it's the same guy since I know him, but it turns out he also couldn't complete the job because he needed a pedal (although, I had specified my need for 2 pedals in my order so not positive why this ocurred). He asks me to pay for the pedal with my current repair order and promises to come back and repair later....he is familiar with my property afterall, so I agree... still TBD on his arrival to conduct that repair. I've contacted him twice to remind him. Poor service in the Newport/Costa Mesa area for Velofix. Love the van and the phone customer service. Don't believe in the follow through of the local service tech. Sorry. Can't give you guys any more chances:-( read more

Jon Bravo Zulu to you! 5STARS can't wait to ride her.. Thanks for the great build job.. Moots Sincerely Greg read more

Jon did a great job tuning/repairing 3 bikes for us. He was prompt and professional and performed all services at a reasonable/fair price. Will definitely use his services in the future. read more

Jon did a great job fixing up my ride. He arrived on time and installed several new components in a quick,efficient and professional manner. He is friendly and knowledgeable and I have already recommended him to my mountain bike crew and will use him again for all my repairs and upgrades in the future. read more

Jon did a fantastic job on my bike. I got a tune up and it was professionally done and on time. He went out of his way to make sure my bike running correctly. read more

i rarely write reviews but Jon was super - punctual, thorough job and my bike works like a charm now! I would highly recommend Jon for any of your bike needs!! read more

I had Jon come out and tune up my bike today. If I could give him 6 stars I would! The entire experience was fantastic. Prompt, friendly, and skillful - my bike is humming! He even fixed the brakes on my scooter - at no extra charge. I can highly recommend Jon/Velofix with zero hesitation!!! read more

Jon showed up on time, service is convenient, no need to carry my bike to the store, he gets the work done, he deserves 5 stars. Thanks! read more

Had my first experience with Velofix - Orange County and it was terrific. Jon was on time and extremely knowledgable I have 7 bikes in the garage but the immediate need was a fix to my mtb. My road bikes will get a pre-season tune later. As a racer myself, I appreciate the added conversations about racing in SoCal. My only worry is he will get so popular that it will be tough to book an appointment. Spreading the word to my friends in the pelaton. read more

Seriously fantastic! I've been jerked around by other shops but this service was fast, completely professional, reasonably priced, and ridiculously convenient. I would absolutely recommend them without reservation. read more

Jon is fantastic! Goes above and beyond to make his customers happy. He's great at trouble shooting that annoying noise, super knowledgeable, efficient, and does great work!! I recommend Jon and Velofix HIGHLY!!! You might think it would cost more to come to your home, but it really doesn't, and you get your bike back SAME DAY, THAT'S PRICELESS!! Definitely try him out, you won't regret it!!! read more

Am no math whiz, but if i can save time driving the bike to and from the shop, have the repair done on the spot, be back in the saddle the same day and pay equal or less than a traditional route, well, need i say more? read more

Ya know, at first we thought the Velofix Van was just for the "Rich and Famous" but we were wrong. Labor prices are pretty much the same as a Shop but the big difference is our bikes are fixed within a few hours, not the usual 5-7 days when we drop them off at the shop. We ride regularly 4 times a week and don't like to be without our babies for too long. Jon is a great guy, tons of experience, and my family and friends have adopted him and made him our chief mechanic. Another benefit of Jon coming to our house is we get to chat with him while he works on our bikes. He's spent so much time troubleshooting issues and has always been "spot-on" with his diagnosis. We've learned quite a bit, and knowing we have a good mechanic who will bring his bikeshop right to our front door is PRICELESS. The days of dropping our bikes off and waiting for the call 5 days later are probably over. Thanks Velofix Jon !! read more