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    Vellons

    5.0 (2 reviews)
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    Services - Vellons

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

    Auto light repair

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (21 reviews)

    On October 1st at approximately 8:45 AM, I began my day by taking my son to school. Just three…read moreminutes down the road, my vehicle completely shut off while driving, leaving me stranded in a very unsafe situation. Two strangers had to help me push my vehicle into an alleyway. I was barely able to restart it long enough to get back home, but the car continued to shut off multiple times while in motion. Concerned for my safety and my son's, I took the car to AutoZone, where they tested the battery. The results showed that my battery was still good, but I replaced it anyway to eliminate the possibility. Even after installing a new battery, the same dangerous issue persisted -- the car would randomly cut off while I was driving. At this point, I took my vehicle to NTB, who had serviced my car before. They informed me that the battery was fine and that a diagnostic test was needed, at a cost of $158 per hour. Worried about my car's safety, I agreed. After diagnostic testing, the NTB technicians discovered that my vehicle had severe oil leakage. My car's system has a fail-safe feature that causes it to shut off when the oil is critically low. At the time, my vehicle only had 1.5 quarts of oil left, when it requires at least 5. This explained the repeated stalling and cutting off. The NTB mechanic explained that the oil leak was the result of Valvoline improperly performing my last oil change in August. He stated that if I had continued driving for even another week, my entire engine would likely have blown, resulting in catastrophic and extremely costly damage. For transparency, I requested a detailed invoice and write-up, which clearly documented their findings. After paying $322.46 for diagnostics and service at NTB, I immediately went to Valvoline to address the issue. I first spoke with Ashlee, the manager, who admitted that Valvoline had not done the oil change correctly and confirmed that, had my engine blown, they would have been responsible. Despite this, she said she would only reimburse the $98 I had paid for the original oil change, refusing to cover the $322.46 I had just spent to diagnose and remedy the problem caused by Valvoline's negligence. I then asked to speak to the store manager (name not provided to me). His behavior was unprofessional, condescending, and outright rude. Instead of acknowledging the seriousness of the situation, he blamed me for not noticing the oil leak sooner, despite the fact that I only learned of it after NTB's inspection. He also made an inappropriate remark that refunding me wouldn't matter because "he couldn't get the oil or filter back." This statement was both unhelpful and dismissive. The bottom line is this: * Valvoline's negligence directly caused a severe oil leak. * My car was left in a dangerous and unsafe condition, shutting off while driving with my child in the car. * I had to spend $322.46 out of pocket to fix their mistake, in addition to the time, stress, and risk involved. * Valvoline acknowledged their fault but refused to make me whole, offering only a $98 refund for the original oil change. Had my engine blown, Valvoline confirmed they would have been responsible. That acknowledgement alone proves liability. Yet they refused to reimburse the actual damages I incurred as a direct result of their poor workmanship. This experience has been both distressing and infuriating, and I cannot recommend this location to anyone. Customers trust Valvoline to maintain their vehicles properly. In my case, they not only failed at the most basic level, but their management also treated me with disrespect and zero accountability when I raised legitimate concerns backed by diagnostic proof. Final Verdict: Valvoline's improper service endangered me and my child, cost me over $322 in repairs, and resulted in some of the worst customer service I have ever experienced. If you value your safety and your vehicle, I strongly urge you to take your business elsewhere.

    I pulled in for my oil change and soon after, the bumbling tech squirted oil on me and my truck as…read moremy window was down. I immediately told the manager that he got oil on my shirt. She responded with a sarcastic "Sorry to hear that." No remorse whatsoever. The tech that did it apologized repeatedly, and even though I was given a $40 discount on the oil change, nobody offered me compensation for my oil-stained shirt. Needless to say, I won't be returning there, especially since that wasn't the first time I encountered unprofessional behavior there.

    Monro Auto Service and Tire Centers

    Monro Auto Service and Tire Centers

    (13 reviews)

    I had a great experience at Monro today. The manager James was extremely helpful and very…read moreknowledgeable. The mechanic Cody did an excellent job maintenancing my vehicle in record timing considering the services rendered. I would recommend Monro any day. Diaz Woodard York pa

    Guy behind counter was amazing ! Price per hour was outrageous and so was there mark up on parts,…read morealso never been to a shop that charged me 13$ for rags and shop misc, I've worked on diesel engines my whole life , pulled cat engines off of drilling rigs etc then moved up here to pa from Texas , I know rust is bad but at home a shop charges 60$ an hour for labor which is nice. This place wanted 150-180 $ an hour. Could be less I'm not quoting off my receipt.... I went in for new tie rods upper and lower,alignment, and the possibility of a transmission fluid change --KSP sells a kit for 219$ upper+lower 3x as thick for lifted trucks-- I was quoted (could be less or more,not going directly off the receipt) 200 for outer tie rod per side 150 per inner tie rod 700$ +labor and the thought of the rest without full labor charge. 1800$....... That much for a tie rod replacement??? I could get a cheaper deal at the Chevy dealership and get free coffee and better Warranty on work I got the cheap option which was the alignment Not that bad at around 150$ even tho I've had one done for 80$ in Philly....... I'm not a bad customer and I'm not one to complain like this but I have never heard such company bs like this , I mean come on it's a simple job that the mechanic I like in town would have done for less than a 10000$ at --CR Smith radiator and auto repair--, real older style mechanic that isn't here to sell a kidney just to get you back on the road I ordered all the parts to do everything myself and the total was 350$, no bs no company modo on crap, going to find a different alignment shop and never return to this place. This review would not even be on here if they wouldn't have left the doors to my truck unlocked over night with over 10k $ of laser level equipment and hilti tools in the back seat, for a premium price I want premium service and if YOU CANT DO A SIMPLE TASK TO LOCK MY FNG DOORS it's not even close !. With all of this said , the problem stems from corporate NOT the store except for my truck being locked

    Vellons - autorepair - Updated May 2026

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