This dealer sold me a CPO vehicle that has been in an accident and was not disclosed. This is the…read morelowest of the low. Using the BMW certified program to gain my trust tricking me into buying a vehicle I would never consider otherwise. Now the parts needed are not available. This is terrible snd far from over unfortunately. GET A PPI IF YOU BUY FROM HERE

WARNING: Avoid the Service Department at BMW of York - Repeated Lies, Incomplete Repairs, and…read moreOvercharging I brought my son's 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn't work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax. Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived--even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time. Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn't charged when it clearly was, assuring me parts would be verified when they weren't, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff's honesty, so I declined the new charges and I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership's service team damaged my trust in the BMW brand. Do yourself a favor--take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.

Adam & Eric are both great! Adam is a wizard when it comes to cars and take care of us every time…read morewe go in for service. I also love how up front and honest they are! I would suggest anyone to use these guys and we will continue to always do so! Thanks fellas for rest service always!

My car was having the usual issues that apparently all Chevy Equinoxes have, and when I called, I…read morespoke to Eric and he knew right away what was going on with it and got me an appointment the next day! I was so thankful as I need my car to get to work. He constantly kept me informed as to what was going on... what they were finding... and what would need to be done. He gave me the choice as to what was going to be done.. didn't just do it and then charge me an arm and a leg! It was amazing to actually find an honest mechanics shop and after getting my vehicle back, and quickly, I have never had a problem since. I will recommend this shop to ANYONE needing help with anything wrong with their vehicles. Thank you guys!!! You are now my ONLY mechanics!!!!!!

This place was good once. Mechanics are top notch. Bob the owners son is ignorant…read moreto women on the phone. I went there with 4 vehicles for over 20 years. He is the only reason I found better service after treating my wife like sh** and then telling his daddy a lie about what he did. My suggestion is beware of this place for the above reason and high prices. you can do better.1/2 a star

This is the best shop in the York area as far as craftsmanship goes. Nice family business, the guys…read moreare always there. I've been a long time customer since 2019 and have never been disappointed. They replaced my brakes, and when they wore out abnormally early, they replaced them free of charge. The owner always recognizes me, asks me how I've been, and it feels good knowing I'm more than just a number. Most recently they squeezed me in during their busy schedule as my tire valve cores broke and I needed them replaced ASAP and I'm extremely grateful. Their quality of work is the best around and I plan on returning next time I need them, as it has been for years.

Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Service is amazing! Wanted to make an appt and they offered to do it that same day and had it back…read moreby 4:00!

Friendly people and great service. let me know everything that was going on and loved the pickup…read moreafter hours they have lockers To get your keys.

The employees are so nice here, quick to respond, very trustworthy and won't try to bs you. Highly…read morerecommend.

Great techs and support across the board! The team was very responsive and helpful with a variety…read moreof outstanding repairs and selecting tires. Will continue to depend on their service and support with confidence in the future.

*Edited 5/23/25* After leaving this my original review,…read moreWyatt called me up to talk to me about my review. He took full responsibility on the shop not taking the time to thoroughly address my concern with the noise that I was hearing. He went out of his way to try to right the situation as best as he could and I greatly appreciate his efforts and attentiveness. I'll start with the good about Glens -I like how you can schedule service online and the text/email updates -The person who I spoke to on the phone while my vehicle was in the shop was knowledgeable and kept me up to date with everything they were doing to try to solve the issue Now for the bad: I have never taken a vehicle here before and honestly only booked an appointment with them because Southern stables was farther booked out (who I have used) and needed the issue to be fixed sooner. Based on their reviews I figured I'd give them a shot. The issue with my wife's chevy equinox was the Stabil Trak and power steering light were coming on and off driving home in the rain. They spent 3-4 days diagnosing the issue and let me know what they found out and it was ready for pickup (I also had them do the yearly inspection while it was there). I go at lunch time to pick it up, drive back home (I live less than a mile away) and noticed a clunking noise coming from the front passenger side. Also they left the passenger side interior kick panel not attached all the way (it was hanging down). I didn't have time to take it back so my wife ran it back up to have them check out the noise and fix the panel. They reattached the panel and gave a quick noise is good to go and off she went. She told me she still heard the noise (this was on 5/15/2025) on her way home. I had to go that night up to York and it made the clunking noise to and from York. I took it Friday morning (5/16/2025) first thing for them to check it out to see what the noise was and I even recorded a video of the noise (windows up) where you can hear the clunking. The tech took it for a spin and put it on the lift and his conclusion was that the strut is old and needs replaced which is causing the banging. The woman working the counter also made sure to mention that "the safety inspection will pass with bad struts because they aren't considered safety issues". Ok fine whatever, I ask so is it safe to drive like that and she told me yes. I drive the equinox back home. Saturday 5/17/2025 I hop in the equinox to drive down to Annapolis to dj a prom. Still making the clunking noise, but now on RT 50 I start hearing a ting ting ting noise and then a noise of something falling off. When I apply the brake I can feel vibration. I go to pull off to the shoulder to see what is going on and the brakes are making a lot of noises and then all the sudden the front passenger wheel locks up as I come to a stop. Now I have to scramble to get my dj gear to the prom (thankfully I was only 2 miles a way and was able to get there on time from one of the people in charge). Had the equinox towed back home (650 dollars later), jacked the equinox up and took the wheel out (tire blew out when it came to a stop as well) and low and behold, the top bolt from the caliber bracket had came out, resulting in the the bracket to shift to the right which caught the wheel and cracked the rim. Ended up getting a new rim, new tire and new bolts for the caliber. Got everything put back together and guess what, no clunking noise. So thanks Glens for addressing my concerns about the clunking noise with so much concern and care. Since you guys acknowledge the noise but were so quick to say it was a strut instead of actually diagnosing the issue (which I would have been fine leaving the car there to be properly diagnosed) you guys ended up costing me close to a extra thousand dollars with the "yeah it is safe to drive". Congratulations on giving a great first impression experience to a customer you'll never get to come back.

Highly recommend Thru It All. Very professional and do great work. Not to mention they even do a…read morebasic detail to the vehicle before returning it. So far they haven't disappointed all that I send there.

exceptional service, prompt, great communications about progress and completion date, mine was 3…read moreday early.

Wanna thank everybody envolved on the repair on my truck and also my Honda Accord . They helped…read morewith multiple issues and did a beautiful job on both vehicles . Very good shop .

Truly a class act establishment. From the owner to the staff. They are certainly detailed oriented…read morewhich shows from their work. They addressed all the issues and the final product is that of perfection. They even addressed previous issues that was no fault of theirs. But from a previous establishment with no questions asked or additional compensation requested. They refused to allow the vehicle to be released until they knew it was done right. They say you get what you pay for. Definitely the case with Thomas E. Brown. But you get so much more. Mr. Baer