I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

I was quoted for repairs on my new Tacoma that were not included in our initial inspection, and…read morequoted for unnecessary work not required (according to Faulkner Toyota). This place is definitely in business to take advantage of unsuspecting customers. I received quotes 3x less than the original quote from LTM. Be diligent and do your research. I would definitely not recommend this place. Dishonest, and denied any wrongdoing when I questioned their motives. Shop elsewhere

I was involved in an accident where I was not at fault. I found myself looking for a body repair…read moreshop. I have a Toyota 4Runner so went with LTM Collision Center. I am also disabled and without my vehicle I have no way to transport my mobility scooter. No rental place has this capability either when renting a vehicle to attach my rack for the mobility scooter. I found myself house bound and although I could drive I was unable to walk distance so I was also car bound. Anyone who has been diagnosed with clinical depression, knows isolation is not ideal. I worked with Mike at LTM and voiced my concerns. He listened and I truly felt heard. I was so pleased and grateful when they were able to fix my 4Runner within 15 business days from time of crash. I was so impressed with their willingness to help me get back on the road with my vehicle so I was no longer house bound. My vehicle was also washed along with the inside wiped down. I barely recognized my own vehicle when I pulled in to pick it up. Thank you to all who jumped through the hoops you all did to get me back to functioning outside of my home. Thank you for listening to my concerns and acting on them. It truly is appreciated! I hope I never need to use your services again, but if I do, I would return for sure. Thank you!

Called into a friendly staff, expressed my concern about a tire with a slow leak, said head on in…read moreand we'll take a look. I didn't realize it was 30 min. Before they closed. they patched up a screw that was in my tire causing the leak. That's good service in my book at a reasonable price.

I can't recommend this business enough. If you want EXCELLENT service, HONESTY AND INTEGRITY,…read morereasonable pricing, and quality service that exemplifies excellence, then I suggest that you take your car to this mechanic. Tom and Carrie, "Thank you" for taking such good care of "Kermit" by making sure that I'm always driving a safe vehicle.

Amazing people! I absolutely love the service here. They do excellent work, have great prices, and…read moretruly care about their customers. I highly recommend them!

Had my car at this establishment on March 27th for change of spark plugs and a new serpentine belt…read more I called up the shop at 1030 AM to check the status of the vehicle. I was told that they were just pulling it into the shop. I received a call at 12 noon that the car repairs were done and it was ready for pick up. Shop did good work. I'm happy. I would go here before going to a dealership.

Recently my ex had gotten into a car accident and needed his car to be repaired. The workers from…read moreAutoTech were in contact with him every step of the way letting him know what he should expect from the insurance company. The entire time the staff were extremely kind, reasonable and helpful looking to make sure that he got his car back as soon as possible and did an amazing job detailing and making his car look new again. He says that his car actually looks nicer that when he first bought it after all the repairs and replacements. Overall would recommend them 10/10. (AutoTech in the Ephrata location also is has great service, have gone there as well for general car maintenance. Pricing is good.)

I drove three hours to have my Acura Legend serviced at Autotech Lancaster. I was experiencing…read moreseveral issues with the car that other mechanics misdiagnosed. Dale, and Harvey addressed all the issues in a timely manner. They are honest, and professional. The communication was excellent, and the cost of the repairs was very reasonable. This was one of my best experiences with a repair shop. It was well worth the trip. I highly recommend Autotech Lancaster

Nothing but good things to say about T & M ! Just look at the 5 STAR reviews, that says it all …read more Don't waste your time on looking for a mechanic. T & M is THE place to go .

I needed new rotors and brakes but was not able to go to my usual mechanic because he was booked…read morefor weeks. Since I had a trip coming up in a few days, I asked if he recommended any other mechanic. He referred me to T&M. Service was exceptional and my cost came under the estimate. Always a nice surprise. Friendly service, quick repair, and safe car for an upcoming long road trip is what I received. I highly recommend T&M! BTW, my usual mechanic is Royer's Gulf Service where I also get exceptional service. Please buy gas from them to keep small American businesses thriving. You can get cheaper but you won't be supporting generational small businesses who are trying to compete with others who don't have to pay the taxes! Also, gas stations is CLEAN and well maintained.

Best auto repair shop around ! I can guarantee that the mechanic is very knowledgeable and the…read moreservice is fast! The price is very reasonable for the quality of work you will receive! Sometimes you get for what your pay for you want high quality work sometime you gotta spend that extra couple dollars

Great service. Great people. Best shop in town. People in here really know their cars! Brought in…read moremy 2017 Dodge Charger and they took care of it like it was their own car. Never going to any other shop again.

Wayne is awesome! He is honest, reliable, and does excellent repairs, very kind person! Obvious…read morethat he loves what he does and is very driven. Thankful that I found him! Would give 10 stars if possible! Thank you, Wayne!

Wayne is very knowledgeable about all cars, especially European cars. He's helped me out multiple…read moretimes on BMW and Mercedes on issues other shops couldn't.