I have had many an opportunity to visit the Heath hospital. Taking an elderly relative to out…read morepatient care and also A&E. And, I don't know whether it is because of the bad press the NHS has received over the years relating to impersonal service, neglect of patients, mal-practise, dare I go on, but every experience I have been part of during the course of an appointment, has been a more than favourable one.
Doctors, well, they are always rushed for time, so you forgive their sometimes curt ways, but the staff from nurses to reception are all incredibly polite, warm, kind and helpful. It is like they all have taken a Florence Nightingale pill.
I'm into 'personality' in a big way, because I think it is lacking in today's harassed society, but it means everything and is a wonderful placebo.
The negative aspects to my time at the Cardiff hospital, and I think being on hospital grounds, there should be a bit of responsibility taken. Is the WHSmiths store. Every time I go in to purchase a paper, the programmed workers behind the counter refer to the WHS sales items that are blatantly stacked on the counter, so much so, that you hardly have room to place your purchases - These sales items, are always sugar coated treats. But, your intelligence and your senses are insulted completely by 'the hussle' to sell these sugar items, chocolate bars, candies and this is all happening in a hospital. I have pointed this irony out to the sales staff, but it has fallen on deaf and stubborn ears every time and I am brushed aside as if I have not even spoken.
With diabetes and obesity running at an all time high, the pushing of such items - ESPECIALLY ON HOSPITAL TERRAIN - is not only an insult but terribly insensitive. I guess if they could get away with shoving cigarettes under your nose, they would do that too without another thought to their surroundings.