They were super, duper nice at Veterinary Emergency Group when I called. I was on the way home from…read morework and completely mowed over a possum going about 25mph. I felt absolutely HORRIBLE (I like to consider myself an empath, lol). But VEG were super friendly on the phone and gave some good advice. Unfortunately, they don't do possums, lol, so I had to give up and drive away, but they were super friendly on the phone and deserve a 5 star review.

The veterinarian, Dr. Rachel Williams, let my dog die…read more She sent him home while he was still actively struggling -- with blood and foam coming from his mouth, barely able to walk, dehydrated, and clearly not stable. She knew he was likely going to continue having seizures, yet instead of focusing on stabilizing him first, she immediately jumped to the worst-case scenario the moment she heard his age: "brain tumor." We had barely been in the building for 20 seconds before his history was dismissed. Nothing I told her about my dog seemed to matter. Before fully considering basic history, bloodwork, or less extreme possibilities, she was already preparing a treatment plan totaling nearly $9,000: MRI -- $4,000 Possible brain tumor surgery -- $5,000 At that point, my dog hadn't even been stabilized. The second I questioned whether there was any guarantee he would survive and asked if we could simply focus on stabilizing and monitoring him first, it felt like treatment stopped altogether. They disconnected his IV despite acknowledging he was dehydrated. That alone makes no sense to me -- hydration and stabilization are basic emergency care, and that's exactly why we came to the ER. When I asked if we could at least keep him overnight for monitoring, I was told, "It would still be $4,000." My dog left that ER in terrible condition, and they knew it. He still had blood and foam in his mouth. He could barely walk when we got home. Throughout the night, he struggled to breathe while stressed and suffering, and 12 hours later, my dog died right in front of my eyes. Maybe he had a brain tumor. Maybe he didn't. What I do know is that I was handed every possible worst-case scenario before anyone seemed willing to focus on the basics. I had to ask questions just to hear anything remotely positive. I had to ask about the bloodwork -- which I was told came back perfectly fine. I had to ask about the ultrasound -- which I was also told looked perfectly fine. We trusted this place. Looking back, I'm incredibly grateful I didn't leave him there overnight, because I truly believe he would have died there alone. It's heartbreaking to live in a world where money-driven protocols seem to come before compassionate patient care. My dog deserved better than this. . $800 to worsen my dog's condition. Please don't be fooled by this place and their great reviews. On the forefront, they are great, but you better have money. They have an agenda. At least Dr. Rachel Williams does. I am more than willing to speak to anyone on my experience. There is so much more to this story. I am so heartbroken over this, and so mad at myself for choosing this ER.

Although a trip to an emergency vet isn't ideal, the staff here is. Each person, in every…read moreinteraction - from front desk to vets - has been compassionate, caring and knowledgeable. My muted calico, Abby, named after Dr. Abigail Whiting, who quite literally saved her life more than seven years ago after she ate something that resulted in a dangerous obstruction, is here again today. I'm in during pre-dawn hours for recurring constipation that we just can't seem to completely get reined in. Dr. Symphony Nguy is taking care of my fuzzy little baby right now. She is incredibly passionate and patient, with a totally soothing voice and mannerisms. She's convinced Abby's issues are able to be resolved with a comprehensive, multi-pronged treatment plan! She offered several recommendations, spoke with me briefly about nutrition and offered immediate relief and hope for many more healthy, happy years with my feline companion. As well, this past weekend, we needed to bring in mom's 19-year-old "Good Kitty" to be euthanized. She told us she was ready to go to Kitty Heaven and in the moment, our regular vet was unavailable. It was all a bit of a blur, but suffice it to say, the staff was understanding and kind throughout. I highly recommend VSS and their team, especially Salem.

We had a very good experience with VSS Winghaven on 5-31-25. From my first call to the front desk…read moreto seeing the doctor. The gentleman at the front desk had such a calm phone voice. He was great to talk to and gave me the information I needed before we came. We were shown into a room right away. It did take awhile to see the doctor, but they checked in on us while we were waiting. It took less time than I imagined it would. We saw Dr. Whiting who explained what was happening to our dog. He had vestibular disease (vertigo). She didn't rush us and answered all of our questions. He was treated and sent home with meds. The entire office and rooms were very clean and taken care of. Everyone we came in contact with was very kind. Thank you for helping our little guy.

My fur baby was panting in pain and couldn't walk and we were unable to figure out why. Naturally,…read moreit was a Saturday night and his regular vet was closed. Took him into Animal Emergency Clinic in O'Fallon and they were quick to help me get my 70lb boy on a stretcher and off to be examined by the vet. They were busy and had several very acute cases. They professionally juggled sick and injured pets while comforting emotional parents. I was there several hours, but that is to be expected. The wait was actually very comfortable, there were vending machines for drinks and food as well as clean restroom facilities. The vet kept me regularly updated. My boy needed blood work and imaging, all available there. He was sent home with the medication he needed and a solid plan of care until he could be seen by his regular vet. The services were reasonably priced considering it's emergency care. I feel like they were fiscally cautious when choosing the diagnostics for my pet. If you feel you could wait until business hours you'll obviously spend less at your regular vet, but unfortunately accidents and unexpected illnesses happen and I'm grateful we have great emergency care close to home. The vet we saw was outstanding in his recommendations and I have confidence in the care received. Turns out my old man has a bad back, thankfully he's doing well. We will definitely use this Emergency Clinic again if needed.

We called on Sunday, May 17, 2026 because one of our dogs was having uncontrolled diarrhea for…read moremultiple days They offered zero support zero help we were willing to pay for an emergency visit and the gal who answered the phone was rude disrespectful and downplayed our dog issue. She basically said not to come in . So went went to another clinic who were extremely helpful. Beware !!

My puppy passed here . But they provided excellent care to him in his last days . The veterinarians…read morewere kind and provided updates . He got chicken and rice everyday which he loves . I am devastated about my puppy boy but know that they did the best the could and provided excellent care

About two years ago, we brought our female tortoiseshell cat to Veterinary Specialty Services after…read moretwo other veterinarians referred us there. The team at VSS carefully reviewed her imaging and records, and after a thorough assessment, recommended surgery right away. The doctor took the time to explain everything in detail -- what the procedure involved, what to expect, and the possible outcomes. We never felt rushed or pressured, only supported. Our cat was ultimately diagnosed with a rare form of throat cancer that typically occurs in dogs. Despite the seriousness of her condition, the staff gave us hope and confidence that she still had a full, happy life ahead of her. The surgeon personally called us after the procedure to update us and reassure us that she was doing well -- which meant so much, especially since it was her first night ever away from us. Thanks to the skill, compassion, and dedication of everyone at VSS, our girl made a full recovery and is now healthy, happy, and very much the Queen of the Castle. We are so grateful and would recommend Veterinary Specialty Services to anyone in need of expert, compassionate care for their pet.

Very friendly staff, got us in right away for our dogs eye issue. In and out in a little over an…read morehour and less than $300, which is what a different animal ER said it is just for an exam.

They killed my dog! We went in for my dog not acting right, told me the results which should have…read morebeen an overnight stay with fluids and antibiotics, they sent him home, next morning dead! Avoid this place! Make the drive to Hawthorne or Veg in Brentwood! Unless you hate your pet, this place should not be in business at all!

Brought my dog Reese in for an emergency visit on January 1, 2026. Before he was even examined,…read morestaff began presenting euthanasia options and memorial keepsakes while he was still in my arms. No examination had taken place. I left and took him to Southwick Veterinary Hospital where he was fully treated and recovered completely. Was later billed $349 by AEC for services not rendered. When I attempted to pay only for what was actually performed, I was told to pay the full amount or go to court.A court date was also scheduled without my knowledge or notification. Would not recommend.

The staff members were very professional and showed consideration for us and for our pet.read more

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

We took our doxie here to have her put to sleep after she took a quick turn with aggressive cancer…read more It was the only place nearby that was available. I have had to have pets put to sleep before and, even at the emergency vet, they've had a comforting room that doesn't feel sterile, with soft lighting, and seating. I guess I shouldn't have set my expectations that high. We were led to a dirty exam room with only a hard bench to sit on, had dog hair everywhere and smelled very very heavily of urine. I understand it is a vet's office, but I've never gone into an exam room that felt dirty before. After speaking with someone else who has gone here, they also reported that smell. The vet tech had a very strange demeanor and I understand having to protect your emotions in a job where you have to do this frequently but it was very uncomfortable. They took a very long time to return after they had sedated our pup and it made the whole experience feel that much worse. They had a very hard time putting in the IV, which is not their fault, as she had become very dehydrated within the last day. But watching them bend her leg in strange positions when she was unwell was very very upsetting. Finally, I called after 3 weeks of not receiving any phone call about her cremains being ready. They said it took about 2 weeks and I was trying to be patient. They told me that they had called me an entire week prior and had left a voicemail. I checked my missed calls and my voicemails and did not have either so I do not believe they actually called me. They may be amazing vets, I cannot speak on that. But overall, I was very sad that my pup's end of life experience was in a dingy exam room that smelled so heavily of urine.

We took our boy there when we left for 5 days. Michelle had first met us at a park and explained…read moreall of her business practices. She also asked me several questions about our dog and took notes. I could tell instantly that she is a dog lover. While we were gone, she sent me photos of him and gave me updates. He was much happier sleeping in a home (vs an outdoor kennel) and she even provided the dogs an outside kiddie pool to enjoy. When I picked him up, she seemed genuinely sad to see him go. Normally, he jumps up on me when I've returned to a boarding businesses to retrieve him as he is so happy to go home. This time, he was very calm and took his time hopping into my vehicle. I could tell he was well cared for! The price is fair and comparable to other boarding places. We have found a new caretaker for our pet!

From the owner: The Dog's House specializes in the personalized care of your pet by exercising, socializing,…read moreplaying, and being closely watched and loved by a professional pet sitter.

When I find a place with great employees, that alone keeps me coming back! They're always helpful…read moreand friendly here. Super convenient and close by my house, I love that I can find pretty much everything for my Abby cat under one roof. They have a great selection of food, treats, toys and - of course - grooming supplies, so I'm saved from making multiple stops. The store is consistently well-stocked and neat, so it's usually pretty easy to find what I'm looking for. I always love visiting when they have cats that are available for adoption. It's hard not to fall in love with each and every fuzzy face! I honestly wish I could take all of them home with me. It's really nice to see a store supporting pet adoption and helping animals find loving homes! Attention doggie owners: there's a self-service dog wash station. Though I don't have a dog, I imagine it'd be much easier here than trying to bathe your pup in the sink or tub at home. Another bonus: they send out coupons via snail mail. Overall, it's a friendly, convenient stop for pet owners!

Pet Supplies Plus has everything you need for your beloved pet babies. If other stores don't have…read moreit, this place definitely will. The prices are a little high, but the place is clean and the employees are always so friendly and helpful.