After 10 yrs w/the same vet who diagnosed my fur baby called for an appt & told "booked" after…read morebeing told she was declining. They sent me to VEG & honestly it was the best recommendation! Told myself we would wait for the weekend to past but no, we went 9.28.26 after trying to give her all the love in moments we gave to her during her entire 13yrs. These Veg folks were "absolutely amazing"! Truly wish they provided basic vet services. Sorry staff names escape me because it was all about my fur baby at the time. Nevertheless the doctor, intake staff saw my baby opened doors, were gently, handled her with care almost comparable to mine, spoke softly yet direct clearly explaining her state which aligned w/her primary vet, looked for other options when requested (although there were none and knew it but was hopeful). They gave us a private room so her brother and I could process the information given and research ourselves and all roads lead back to giving her much needed peace, and rest w/out pain and further complications. They did "NOT" rush me and we were there for hours! They gave us space yet conducted business professionally. When the moment arrived the doctor sat on the floor w/us stoked her and as promised she slept although it was the most horrible and tragic moment ever experienced. I wept and continue to weep and grieve my beautiful fur baby. She was the best but for her final moments we could not have been in a better environment. The space is like a small cozy sitting room w/a love seat nice floors and lighting but with med equipment thoughtfully placed. After her passing, they lifted her gently onto the gurney covered her and allowed me as much time as I needed to love on her body 1 last time. I kissed her hugged her stroked her and the doctor and staff gently spoke of how much of a good girl she was. She never made a sound even when they connected the IV. When leaving they escorted us out and told us to reach out. They were phenomenal and will recommend them to anyone in need of emergent pet services. Thout it was a bit pricy for less than 5 minutes for the entire process to occur, for the treatment and care both she and the family received, worth every penny. Bless your heart my only sunshine. We miss you so much

This place is warm and welcoming. Choose here…read more Initial exam fee is about $189. The moment we walking in the door, we were made welcome and walked back. The entire staff was warm and welcoming. Haley, made sure we had a warm welcome. Dr. Bugg was warm and welcoming, and even paused to ask if we had questions. They offered us snacks, beverages, they have a tea and coffee station. The bathroom is clean and nice. They were honest, nice, helpful, caring, kind, and compassionate.

Although a trip to an emergency vet isn't ideal, the staff here is. Each person, in every…read moreinteraction - from front desk to vets - has been compassionate, caring and knowledgeable. My muted calico, Abby, named after Dr. Abigail Whiting, who quite literally saved her life more than seven years ago after she ate something that resulted in a dangerous obstruction, is here again today. I'm in during pre-dawn hours for recurring constipation that we just can't seem to completely get reined in. Dr. Symphony Nguy is taking care of my fuzzy little baby right now. She is incredibly passionate and patient, with a totally soothing voice and mannerisms. She's convinced Abby's issues are able to be resolved with a comprehensive, multi-pronged treatment plan! She offered several recommendations, spoke with me briefly about nutrition and offered immediate relief and hope for many more healthy, happy years with my feline companion. As well, this past weekend, we needed to bring in mom's 19-year-old "Good Kitty" to be euthanized. She told us she was ready to go to Kitty Heaven and in the moment, our regular vet was unavailable. It was all a bit of a blur, but suffice it to say, the staff was understanding and kind throughout. I highly recommend VSS and their team, especially Salem.

We had a very good experience with VSS Winghaven on 5-31-25. From my first call to the front desk…read moreto seeing the doctor. The gentleman at the front desk had such a calm phone voice. He was great to talk to and gave me the information I needed before we came. We were shown into a room right away. It did take awhile to see the doctor, but they checked in on us while we were waiting. It took less time than I imagined it would. We saw Dr. Whiting who explained what was happening to our dog. He had vestibular disease (vertigo). She didn't rush us and answered all of our questions. He was treated and sent home with meds. The entire office and rooms were very clean and taken care of. Everyone we came in contact with was very kind. Thank you for helping our little guy.

Kind and caring staff that helped humanely euthanize a suffering bunny. I appreciate their…read morecompassion and care. They seemed to have empathy and wanted to make all animals feel loved even in their final moment's.

We had to bring our dog to the emergency vet, and the entire team was great. They were incredibly…read morethorough, making sure to check absolutely everything before sending us home with the proper medications. They even called us afterward to follow up and see how she was doing, which meant so much to us. We have taken multiple pets here over the years and have always been happy with the treatment received. We will absolutely continue to use them and would highly recommend them to anyone in need of veterinary care!

Everyone there was exceptionally kind and caring. My dog got an infection from a dental from my…read morevet. She declined rapidly so I took her to VSS. I had a long wait while Dr. Hannen attended to my dog. Christine, at the front desk, saw me shivering because it was so cold in there and brought me a blanket. When Frances at the front desk saw me still shivering, she put me in a room with a space heater. I was back the next day because her condition was not improving. Again I saw Dr. Hannen who carefully explained what was happening and what needed to be done. Christine greeted me and asked if I wanted a blanket to keep warm. Unfortunately my little senior dog's body was overwhelmed by the infection and I had to make the painful decision to let her go. Everyone there, from Dr. Hannen, to Christine and Frances, showed such kindness and compassion during a difficult time. I will be forever grateful for the care they gave my little girl.

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

Thank you to the animal emergency center. I We experienced…read moreour first emergency with our 2 year old beagle. She got some vaccinations at her normal vet and had a scary allergic reaction. I called the animal emergency center and they told me to bring her in right away. From start to finish, they were kind and explained everything to me step by step. They took our girl in right away and we were out in less than 2 hours. The only downside is I couldn't go inside with her, had to wait in the car. No complaints outside of that. The overall price of everything was much more reasonable than I imagined! Thank you for taking good care of our pup.

Very unorganized and their process is terrible. We were they're 3 hours and all they did was check…read moremy dog's vitals. They then asked to do blood work and IV fluids. So I asked to see my dog that I hadn't seen in 3 hours. They bring him to me covered in pee from top to bottom. I paid their ridiculous $160 and took my dog. There has got to be someone better. I brought my dog home and he's 10 times better than what he was there. They are slow and not properly trained in my opinion. If you can find someone else I would go there.

I had to put my beloved rat Inigo to sleep because of the severity of his necrotizing fasciitis…read more Everything about it was awful except for the hospital. They made sure he, his sister Isolde (visiting for another less serious ailment), and I were all comfortable. Everyone was extremely sensitive about the hard decision I was making, and they gave me plenty of time to say goodbye to Inigo before taking him to the back, but I was ready to end his torment. Most of the skin on his belly was missing by this point, and the wound was deep. They allowed me back after Inigo had been given an anesthetic gas that made him fall into a peaceful sleep. I was with him when they euthanized him, and after he was dead, the vet immediately expressed her sympathy for my loss. I cried, but I was also happy that he wasn't in pain anymore, after having had to wait days until my husband's paycheck came and I could take him to the vet. The vet understood I was living in poverty and had done the best I could to keep Inigo alive. She could see that I had been trying to keep the wound clean and it had still been growing. She reassured me I'd done all I could, and since she knew I'd had to borrow money to have enough to Uber out there (I had wound up there before when my vet was unavailable and knew my rats would get good care there, even though it's easily thirty minutes from my house), she waived the exam fee for both of my rats, recommending Isolde see a specialist, and only having me pay for the cost of Inigo's euthanasia, which was $60. Every single person who worked there that I encountered knew what was going on with me and my rats, and told me they were sorry that my rat was dying/had died. I felt that Inigo was treated with the dignity he deserved as a living being, and they didn't act like he was less important because he was a rat and not a cat or dog. The euthanasia was over quickly and performed in a gentle manner, which made it much easier to bear (rats have to be euthanized by a needle in the heart, but she did this only after gassing him and by sticking the needle through his ribs on the side). Then they wrapped him in a blanket for me to take him home. I'm so, so grateful for the compassion and care that they showed to him. I absolutely recommend them and would go back in a heartbeat if one of my other rats needed something done. If the doctor who helped ease Inigo's suffering is reading this, thank you. He brought a lot of joy into our lives and he deserved the treatment he got, so I appreciate you treating him so humanely. I will always remember what you did for him.

Went to bring my dog Chloe in because she was in active ataxia, and we waited at the door for a…read moregood minute before someone walked up and opened the door. they turned us away and said "what do you need?" we responded with her symptoms and all the details and all she's said was "she looks stable. we're not taking any other walk ins" the complete lack of empathy was insulting and just honestly unkind. We went to veterinary specialty services, and got immediate care and concern upon entry.

The day before Valentine's Day, I woke up to a sick dog. I called my vet immediately and let them…read moreknow what was going on. After my description, they knew she needed to seen pronto. Unfortunately they couldn't squeeze her in and recommended an emergency clinic. My vet is in STL and since I now live on the Eastside of the river, I choose Hawthorne. When I looked at the reviews on Yelp, I became concerned, but I needed a vet fast. I called, told them the issues and they said, to come on in. Wow, the staff was so attentive and caring to me and my fur-baby when we arrived. We were promptly escorted to an exam room and the vet tech was professional and thorough in asking questions to help us resolve the problem my dog was having. When the vet came to the exam room, she was very loving to my baby and explained what they determined the health issue to be. It was what I thought it was, she had an abscessed tooth. What impressed me was, how they coordinated care with my regular vet. I had my vet on the phone and as a team we all worked to see who could get her in for the tooth extraction the fastest. My vet could get her in the fastest. To make things easier for me and my vet, Hawthorne offered to do the prep bloodwork and send it to my vet. We both appreciated that. When I lived in STL, I had multiple emergency clinics to choose from when a need would arise. Now on the Eastside, there are not that many to choose from, but if there were, I'd still choose Hawthorne. I was impressed with the service and care I received and I am a picky dog dad.

PLEASE READ- IS YOUR ANIMAL SICK????? In September 2024, I…read morepaid Hawthorne Animal Hospital and Dr. Jessica Wiehrdt $7,482.00 for an emergency splenectomy for my dog. Tragically, my dog passed away from severe internal bleeding just one week later. The most painful part was the total failure of informed consent. Before the surgery, during a consultation with myself and a licensed medical doctor acting as a witness, Dr. Wiehrdt explicitly quoted a "50/50 chance of survival." What they deliberately left out was the crucial medical reality: that for aggressive conditions like splenic hemangiosarcoma, surgery alone offers a median survival time of only a few weeks, frequently ending in catastrophic internal hemorrhaging. Had I known the truth, I would have chosen a peaceful, palliative path instead of putting my dog through major, traumatic surgery for a handful of painful days. When you look at the economics, it's easy to see why these procedures are heavily pushed. If a regional hospital performs just 2 to 3 of these high-margin, nearly $7,500 terminal surgeries a month, that translates to $180,000 to $270,000+ per year generated purely from aggressive, high-cost interventions on pets facing terminal prognoses. When formally requested to take accountability and refund the $7,482 cost for this misleading guidance, hospital administration chose to completely ghost and ignore all deadlines. If you are facing critical or terminal diagnoses at Hawthorne, demand the unvarnished statistical reality of the long-term prognosis before handing over thousands of dollars. Protect your pets and your peace. PLEASE, PLEASE, PLEASE. don't do this to your baby. these people are evil.

We took our boy there when we left for 5 days. Michelle had first met us at a park and explained…read moreall of her business practices. She also asked me several questions about our dog and took notes. I could tell instantly that she is a dog lover. While we were gone, she sent me photos of him and gave me updates. He was much happier sleeping in a home (vs an outdoor kennel) and she even provided the dogs an outside kiddie pool to enjoy. When I picked him up, she seemed genuinely sad to see him go. Normally, he jumps up on me when I've returned to a boarding businesses to retrieve him as he is so happy to go home. This time, he was very calm and took his time hopping into my vehicle. I could tell he was well cared for! The price is fair and comparable to other boarding places. We have found a new caretaker for our pet!

From the owner: The Dog's House specializes in the personalized care of your pet by exercising, socializing,…read moreplaying, and being closely watched and loved by a professional pet sitter.

When I find a place with great employees, that alone keeps me coming back! They're always helpful…read moreand friendly here. Super convenient and close by my house, I love that I can find pretty much everything for my Abby cat under one roof. They have a great selection of food, treats, toys and - of course - grooming supplies, so I'm saved from making multiple stops. The store is consistently well-stocked and neat, so it's usually pretty easy to find what I'm looking for. I always love visiting when they have cats that are available for adoption. It's hard not to fall in love with each and every fuzzy face! I honestly wish I could take all of them home with me. It's really nice to see a store supporting pet adoption and helping animals find loving homes! Attention doggie owners: there's a self-service dog wash station. Though I don't have a dog, I imagine it'd be much easier here than trying to bathe your pup in the sink or tub at home. Another bonus: they send out coupons via snail mail. Overall, it's a friendly, convenient stop for pet owners!

This franchisee doesn't accept other stores dog was cards. Every other location does. The owner is…read morevery arrogant and cocky. The type that looks for any reason to justify his poor business ethics.