I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication. From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price. As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable. When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works. What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront. A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here. This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges. I would strongly warn anyone considering Cindy's Alterations.

I will definitely be coming back in the future! She altered my wedding dress perfectly and had…read moreawesome suggestions. She's super friendly and made me feel very comfortable. Her pricing is also amazing!

I take all my pants to be hemmed here now- the hems are always impeccably neat. I've also sent…read moreseveral items here for dry cleaning, one in particular had a dark black stain on a very light pastel knit fabric. I had let the stain set for a while and didn't think it would come out. When I came to pick it up, you wouldn't have even known there was ever a stain there. Great quality work all around.

Great service, very pleasant people. Prices are fairly reasonable. Lots of parking too.read more

Anh did an amazing job hemming my curtains! Perfectly executed and the work was completed ahead of…read moreschedule!

Anh did an amazing job fixing my suit. Fair prices, friendly, and honest. She works from home and…read moreanyone needing tailoring or alterations in the Durham region, I recommend you come see Anh.

I got dry cleaning and some alterations done, great service and quality of work. 100% recommendread more

From the owner: Professionalism, Honesty, Relationship builder, On the spot Alteration(mostly), Rush Service with…read moreextra charges Try to save money for cx by giving honest advice. On time delivery, Our Motto: "Service to humanity is Service to God"

Great place if you need any quick fixes - Ginetta makes it good as new!…read more I often run into issues with the length of my shirts and pants with my petite sizing and Ginetta always manages to do a great job. I even had to bring in a dress once for emergency work and she got it done right away and saved the day. I would highly recommend this place to anyone who needs any sort of custom alternations - even my boyfriend gets his expensive suit jackets tailored at her place now!

Why I go here? I…read morehave been many different alteration places in Toronto, all of them had problem with sewing but I do not have issue with her work. Always stay as it is! Good Price and good Work. Few days ago, she turned my old dolce and gabbana jean to a new hot skinny jean in two days. It was very amazing and I love my old jean more than before

Super cheap and clean. Only 13.50 for all three loads, 2 large ones! Including drying!read more

From the owner: Laundromat, Wash & Fold, Drycleaning & Alteration Services We have super fast large washers and our…read morewashers are priced from $2.50to $9.00 so you have a choice to pick and choose which washers serves your cleaning purpose. The total areas for the laundromat is 2800 sq. feet so lots of room to move around. Also there are 4 large folding tables. We provide with free WiFi and large screen TV to watch your favourite shows. Come and enjoy a whole new experience at 5 star rated laundromat in Durham region.

Great service and superb job! Purchased a second dress for my wedding they altered and steamed it…read morewithin 24hrs, so happy with the results fits perfectly! Prices are also reasonable !

I went in to have a button moved over. Simple task. The associate had me try on the jacket and…read moremeasured "the alteration." I watched her write on the slip what the instructions were. TWO WEEKS LATER I received a call from a woman who barely spoke English, asking me "what to do with the jacket". Apparently she did not know what to do. I told them not to do anything and that I'm picking it up. When I went to pick it up, they gave me a hard time because I was wanting my jacket back. They told me that "we are not in customer service." Evidently!

Nick and Andrew seem to have had rather bad service at JP. I, on the other hand, have had much luck…read morein the 2-3 times I have been there. Going back again this weekend with some pants. I work on Bay Street and my shirts must fit well. I have been buying $100 bespoke shirts for a while now, no more. Now I buy $20 shirts at Winners and take them to JP for $8 tailoring. Very very nice work. They rip the shirt up both side seams and rebuild it. I'm very happy. Don't be fooled by the bad signs outside -- good work and nice people inside. Parking in driveway.

Don't be fooled by the look of the shop. I brought two,…read morethree piece suits that I had made in India to be fully altered. Jacket, Pants, and Vest all fit perfectly. Very happy with the service as it was completed within 3 days as requested upon drop off. Sending my wife back today for a dress alteration.