I have prepaid maintenance contract, 2 years running have had system problems, 2nd it's been a disaster. Last year police were called 2x for no good reason other than the system lost its mind. This yr similar 2 detectors mysteriously alarmed low battery. Took me 4 hrs to contact anyone to schedule for my prepaid service tech. According to the regional manager "highly unusual for2 to go same time. And I must have been having a senior moment trying to contact them.
Fast forward 18 hrs 3 rd device goes low battery, this time they called all my emergency contacts who promptly called me thinking I was dead.
Called Mr Smith who pretty much called me karen and told me instead of a tech coming Monday to fix the problems he would be instructed to remove my system and Mr Smith would cancel my contract.
Couple things, I'm a customer, the system is mine not his to remove and if he cancels my contract I might have grounds for non performance.
Bad company, bad customer service, bad equipment and bad management. read more