I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

great surveillance company helped me with all my security needs very detailed and absolute great…read morepricing way better then majority of all competitors me and my husband called

During 3 years of being with CIA, my alarm system went off several nights. The last time it went…read moreoff at 4 am, for no reason. I contacted the company to discontinue my service.. I'm elderly and have severe anxiety issues. A very rude individual, who answered when I called in the morning, told me it could not be disconnected by the company due to a 5 year contract I supposedly signed. The person I spoke to was extremely abusive and even called me names. I requested the owner to contact me, which he has not. To this date, not one person from this company has contacted me, to inform me that they can not monitor my system, because it's not working. It's been unplugged since July 22 2022. Nice monitoring. All they are doing is sending me past due notices. Maybe it's time I call a lawyer?

When dealing with this company get everything in writing and don't consider information exchanged…read moreover the phone, especially when discussing invoices (their invoices are vague, incomplete, and not dated in line with when work is done), since their memory of details tend to change over time and the person you speak with "forgets" what was discussed over the phone. My company has spent lots of money using their services (installation and service is top notch) but dealing with billing is inconsistent and frustrating, leading to what I still believe to be overcharging and double paying for services. I have since found a new company that is far more detailed in what their invoices represent, when the work is done, and the transparent costs of doing business with them - something this company does not do.