Great eye doctor, I've seen him a couple times now and didn't make me feel like I shouldn't have…read morebeen there and gets right to the point which was nice

I just had my day wasted because this clinic does not know how to hold an appointment nor how to…read moreuse the technology it is trying to use. I book an annual eye exam right after my last one ends and have done this for the 8+ years I was a patient of this clinic. Recently they have implemented text messaging to confirm my appointment, and I got a text a few weeks before my appointment asking me to press 1 to confirm. I liked this new structure and promptly replied "1" exactly as asked. A week later I get the same text and figured something may have glitches. No problem: replied "1" again. I show up 5 minutes before my appointment time today and am told I don't have an appointment. I show the receptionist my text messages and responses. She says they didn't get them and thus canceled my appointment. She then asks the doctor if they can fit me in and they say they can't. WTAF I am so pissed off as I took the morning off work for this.

Dr Hines is absolutely the best optometrist I've ever been to. Each time I've seen her, she has…read moredone a great job with tweaking my prescription to make it perfect. She doesn't rush and always takes the time to listen to her patients. She's also very careful to not "over minus" my prescription, which I really like. Another thing that really stood out about this office was that there wasn't any high pressure sales techniques which I have experienced in the past at other optometrists. She's highly recommended!

Wait times were not longer than to be expected. Front end staff from reception through testing and…read moresurgery were friendly and professional. I had lens replacement surgery to correct for distance that in my mind and according to a second opinion from an unbiased outside optometrist, was not as successful as should be expected. One eye is 100% near sighted, but the other eye is slightly far sighted. After 9 months, the surgeon was still evasive and did not agree with my concerns about the results and the Gimbel Operations Manager was rude and unresponsive to my emails.

This place is like a well oiled machine. They do on average approximately 16 of these procedures a…read moreday. I had the Lasik surgery with cross linking. They start off giving you a mild oral sedative that's supposed to calm any nerves. A nurse will come and get you, and take you to the surgery room. Introduction's are made, doctor and assistants. Then the procedure begins. The only discomfort I felt was the pressure on my eyeballs. They freeze your eyes, so you feel slight sensations from where the push around your eyes. The lasering only takes 1 min or so, and you smell what people have described as a burnt hair aroma. That's exactly what it smells like. More time is spent in preparation of the eyes then the surgery itself. Oh one more thing. They have a really comfy waiting area with recliners. They also let family members watch the procedure if you so desire. Still to early to say what the outcome will be. I just had the surgery yesterday. So far so good. Just a little blurry/ foggy from the post op eye drops.

I had a very good experience with Dr. Khosla and have been to see him three times. I find him and…read morehis staff very respectful and am very satisfied with the treatment received for my eye care needs. Brenda Whitby

Welcome to the sales office to Dr. Deepak Khosla Our family…read morevisits various eye specialist but this was the first time we notice insane amount of upselling right from reception to Dr. Deepak Khosla. They take you through various offices trying to upsell services for lenses, contacts, drops, eye pads, sterile wipes etc etc. We got to a point where it was uncomfortable to say no so, we ended up buying few items close to $150 not covered by any insurance plans. Dr. Khosla said, "receptionist will provide instructions on how to use the products". Receptionist said, "read the instructions on the product". Service is the last item on their list so please avoid this clinic if you can. They are there to sell not to serve. Yes, they will do your vision check and bill Alberta health even when you don't need or want one. We just had ours done a day before, so the doctor just took the prescription from our other doctor, ran the same number in 60 seconds and said yes, it is right. To top it all, they will only give you 10% discount on sales if you give then 5 star rating. This is blatant attempt to buy the ratings. This was the most dishonest eye specialist I visited in my years of experience. Stay away from them. There are far better and honest doctors who believe in serving the patients rather than treating them like potential buyers.

Love my new eyes. The care team was amazing. The experience was amazing. There's a lot of…read moreinformation you need to understand. The pricing is only confusing if you don't read the information they gave you. I chose the advance eye which was more but well worth it. Anyone complaining about miss information is probably not reading the information they gave you ! So read everything and understand. :) I wish I did this 10 years ago!!!

I had an initial consultation with Leanna Sawchuk Dec 13, 2023. I was booked into surgery March 7th…read morewith Dr. Richard Léger. I didn't have my prescription on hand for the consult so the same day after I was home from my job I emailed her back with a copy of my prescription. I didn't hear back for 5 days so on Dec 18, 2023 I emailed again to touch base to make sure my email was received as I was waiting for a more concrete price for my procedure. Leanne didn't email me back until Dec 27, 2023. The price range that was given to me were very large (from $400/per eye to $2140/per eye). I didn't want to apply for financing if I didn't have to, but i genuinely had no idea what my surgery was going to cost me. So I emailed again on Jan 24, 2024 to go over the prices again as I was a little confused. It's been 8 days and no response and overall I'm very disappointed in the customer service and lack of information. I called the Lasik MD line in Calgary, AB, and cancelled my appointment . I do not feel comfortable giving money to a place that is not able to answer my questions and return my emails. Additionally, the person (Ali) I spoke with from Patient Care Centre said they were unable to provide me with an email confirmation of my appointment cancellation. Not having a paper trail of correspondence also doesn't make me feel very comfortable, in the event I am accused of missing my surgery and/or have to pay a penalty. I will be looking elsewhere for laser eye surgery, if you like being kept on "read" then Lasik MD is for you.