Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

I did extensive research on local security installation companies and had three people come out to…read morebid. Kyle's competency was so far and above the others. I am absolutely delighted with my experience. He gave several options/quotes. He is super knowledgeable, but the best part is he is communicative and does what he says he will do! Great follow through. The software interface he recommended is user friendly. I am thrilled with our system. I highly recommend Security &Smarthome Pros.

I highly recommend Gary from Bob's Lock, Safe, and Key!…read more Gary showed up promptly on the morning after Christmas to help me get into my new-to-me truck after the battery had been completely drained (my fault) and my sole key wouldn't turn the driver's door manual lock. Gary diagnosed the issue quickly, cut a new sturdy metal key to force the lock open (as a temporary workaround), thereby protecting my only key from potential damage, and he coordinated with their shop to order a replacement lock, the permanent fix for a known issue with my make & model, which I can have installed at their shop in a few days. Gary also jumped/charged my vehicle's battery for 10 minutes so it had enough power for him to program two new fob keys, at a very reasonable price, and he counseled me regarding how long it would take to fully charge my battery, both via highway driving and by A/C charger. Gary was courteous and professional throughout the entire process, and he answered all my questions in a friendly and knowledgeable manner, with bonus techno background music playing from his van throughout! Gary transformed a bad morning into temporary fix PLUS positive steps toward a permanent solution which will protect me from future lockouts! In short, Gary from Bob's Lock, Safe and Key was awesome!

You know that dreaded feeling as the door closes behind you and your mind screams NOOOOO faster…read morethan you can stop the door? And the reason your mind is freaking out is because it knows the door is self-locking and the keys are on the other side. D'oh! Yes, I experienced this recently and Bob (or one of his buddies) came out to save the day. They were incredibly fast to respond and arrive; then in just a few minutes, we were in! I appreciate their speediness. I hope not to find myself in this situation again, but if I do, I know who to call.

They have gone downhill. Be very careful before you order…read moreservice... call the office a few times.... you will only get a busy signal NOT EVEN AN Answering machine, Plus they will try and charge you 5 grand to do a simple installation..... Look at this Bid I got from them. I do not think they will be in business next year with these tactics. go with Simpli Safe if you want a low price.

After my car got stolen out of my garage, thanks to my forgetting to shut the door one night, I…read moredecided to finally bite the bullet and get a security and home automation system in place. I was very pleased with the service I received from Zions Security and the owner Jake. He is very knowledgeable and customer focused.

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

Well, what can I say, this company, sales staff, installation, customer service, and equipment all…read moresuck. The salesman, Mihir, lied extensively to make a sale. The installation is not professional at all. The customer service will basically accuse you of lying about the information discussed. When a manager attempted to call me about my request to cancel under the misleading terms and conditions, it was all smoke and mirrors. More lies. The value for the equipment and support is just not worth it. The company lost a large lawsuit and more than likely end up in court again. They're already on the FTC and SEC's watchlist. All around shady company with less than desirable equipment and reputation. Would never recommend this company for home security.

Service is poor. Cameras don't work. I was under contract until today, July 24, 2025. I emailed…read morelast month to verify end date and stated I no longer wanted the "service" at the end of my contract. They tried to sell me a continuation, offering options. I refused, and when I tried to contact them to make sure I would no longer wanted the service, which I sent daily starting 7/16, they ghosted me. I called the company today, and again, they kept trying to sell me a continuation their service, refusing to take no for an answer. She went so far as to ask if there was another family member who could take over the contract, seeming to imply that I'm not competent to handle my own affairs. She claims that I never asked to have my service and payments for it discontinued, so they will charge me for another month. When I asked for sn email that gives me written confirmation of my request and end of service, she told me I had to call another number. Surprise! It goes directly to voicemail and I've gotten no return call. Thus is a company that should be avoided at all costs. They provide terrible service and customer service, and are basically committing highway robbery.

This company is horrid. The system worked for a short time and then it all fell apart on me. I…read morecalled for help and got promises and lies. I have tried to cancel and they will not let me, even though I paid through my entire contract. They are impossible to deal with! You can read many more negative comments about them on the boycott fluent home page on facebook. Never use this company. They are master liers.

I purchased Security motion detection camera with light, 2 Mesh Routers, and one NVR Network Video…read moreRecorder. This never worked properly. system had to be rebooted each time because camera was offline. The repair man got system working by rebooting all equipment, but then it went offline after he left.. Camera was only operable by DMSS cell phone app. which didn't work 98% of the time because the camera was offline. This was a waste of over $1300. I would not recommend this company.

Zions is a great company to work with. I use them for remote monitoring of a Honeywell setup. They…read morehave worked with me promptly to ensure that my system is working to my expectations. Billing is straightforward, service is prompt and I'm satisfied with the result. As a tip: if you utilize HomeKit, make sure to give these guys a call. They understand how to implement it in your home.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

I have been trying for 3 months to get this service stopped. They just transfer you to another…read moredepartment to tell you the same bullshit as the 1st person. I was able to stop payment at my bank, so maybe I can get attention to stop this service. Worst company I have ever delt with.

they have tried to charge me for a time when I did not even have services and I disconnected all…read morethe pieces and parts two months ago and now I'm getting a bill this month according to their termination they were just sending me a notification not a bill but they did. I had their services for over 10 years and they were the worst. never use this service!!!!!

SCAM!!!!! if we could leave 0 stars we would! from the get go when we went to pay the deposit for…read morethe stereo system, the Venmo page & Apple cash flagged their accounts as a scam! we should have back out then but my kind hearted boyfriend wanted to give everyone a chance. We paid them in cash up front to finish the job. to give justin the credit, he did show up to the original appointment but did not finish the job, said he would be back at 7 am the next day then went radio silent, held onto our car keys and we had to drive over an hour to pick them up just to get the car moved so it wouldn't get towed. We have tried requesting a new time for them to come finish the job and they say oh he will be there in an hour and then he never shows. The office girl Kayden is a joke she hasn't responded to any communication requesting a time to finish the job or a refund. The only time we got a response was when we left a review on the Facebook page that was simply a review of our negative experience, she then processed to let us know that other people would see our review! Shocking!! How dare we let other people know to STAY THE HELL AWAY FROM THIS COMPANY. SCAM SCAM SCAM!!!

Took payment never came to do the job, wont refund. Communicates great until you pay then they stop…read moreand provides run around answers every two weeks. Be aware I would stay far away from this company.