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    Vasquez Upholstery

    5.0 (1 review)

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    10 years ago

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    The Couch Potato

    The Couch Potato

    4.8
    (87 reviews)
    $$

    A big heartfelt THANK YOU to David and Jesse at the Couch Potato from our family! It's a big deal…read moreto our family to spend on a large piece of furniture, especially on our limited budget. A lot of thought went into what and where to buy. We are so thankful we chose this place! First off, David and Jesse are knowledgeable and professional, and it's obvious they take pride in what they do and have great concern and care for their customers. It's not just a job for them! Jesse delivered the couch himself 3 days after we bought it. He was efficient and careful, and did it all with smiles and professionalism. Through no fault of the store, however, the couch we bought had a manufacturer defect and so did the replacement that was first sent. It took us about a week and a half to finally get the couch we paid for. With the impact on us financially due to the amount we invested in it, of course we were more than concerned and worried. But, through the whole situation, David and Jesse were prompt to get answers for us and were on the phone frequently with the manufacturer on our behalf. David called us several times himself to update and reassure us. He had great concern for us, and wanted to make sure we were happy and satisfied with our purchase. You just don't get this kind of customer service from a big box store, and especially not from the likes of Amazon. I always wondered why this small shop on the corner of Seaward and Main has been there for what seems like forever. Now I know why! I highly recommend The Couch Potato, and David and Jesse for your furniture needs - trustworthy, friendly, professional, and caring service. We will come here again when the need arises. Thank you, David and Jesse!

    I rarely write negative reviews, but after a year of dealing with this sofa, I feel other buyers…read moreshould know about my experience. From the beginning, the seat cushions have been much too soft and have never provided proper support. When I sit on the sofa, I sink deeply into the cushions instead of being supported. The lack of firmness causes my hips to drop, leaving my lower back unsupported. It has become so uncomfortable that I have gotten up with significant back pain, and on one occasion I was literally doubled over after sitting on it. The company has replaced the foam cushions twice, but neither replacement solved the problem. The sofa continues to sag, and the seating support has never been what I expected from a new piece of furniture. The most disappointing part has been the lack of a permanent resolution. After multiple repair attempts, I expected someone to take ownership of the problem, thoroughly inspect the sofa, determine whether the issue is the foam, the cushion construction, or the support system underneath, and make it right. Instead, I still have a sofa that is uncomfortable to sit on despite repeated attempts to fix it. A sofa is a major investment, and I expected it to provide lasting comfort and support. Unfortunately, that has not been my experience. They have not stepped up or reached out to me to resolve this matter. I see that David L, the owner, stated 'glad to make your shopping experience pleasant. We look forward to seeing you again.' Well, my shopping experience wasn't pleasant and they made no attempt to rectify the problem and they definitely won't see me again.

    Furniture Repair Expert

    Furniture Repair Expert

    4.8
    (160 reviews)

    My recliner lift chair had no power and it was in the remote…read more Henry the repair man called to set up the time and he was on time and very courteous. His quality is excellent and had me sit in the chair to make sure all the controls are working. I will definitely ask for Henry if I need service again.

    They charged me $125 to fix a lift recliner that they did not fix. It's impossible to reach anyone…read morein this company and they don't stand behind their work. Now I have to find a different company to help and this company stole money from me. I will NEVER use them again nor do I recommend them. This company's communication came out to repair a lift recliner chair. The technician, a very nice man, reported that the problem was a wire under the chair. He claimed to have repaired the wire and fixed the chair. I paid him $125. The next morning, when the chair was used again, it once again failed to decline after lifting. I called the company back and reported the chair was not fixed. They got back to me two days later. Then they requested more pictures of the chair in order to schedule a technician to return. I sent them immediately via email. I also told them via email, voicemail & text that it was the Control Box under the chair and to have the technician bring a control box on his vehicle. The company never acknowledged this information. And the technician did NOT have a control box with him when he showed up a week later. Once there, he reported it was indeed the control box and he now had to order the part which could take up to two weeks to receive and 2-4 weeks to come back and install it. AND he wanted to charge me an additional $185 for the part. Their rate for a diagnostic is supposed to be $50. I paid $125 already. And 2-4 weeks? This chair is my mom's only chair and it still doesn't work. Wtf did I pay for? So...instead of fixing the chair, I decided not to. Why sink over $300 into an old chair when a new chair is less than $500? That makes no sense. This company's customer service is non-existent. They don't answer their phone and everything is robotic about the experience. While the technician was nice enough, he did not do the job correctly and preferred to argue when I called him out on it. I maintain that I will not use them again.

    Vasquez Upholstery - reupholstery - Updated August 2026

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