I witnessed a lady(Jessica ponto) on the phone with them, and it was bcuz they had towed her car, which someone else was driving w/o permission, from an accident. So Jessica had discovered that she had a flag on her license for an insurance lapse and mva wants a $2,000 fine. However mva told Jess that the car was at a tow yard for all this time, w/o being driven, they "mva" said the fine would be rescinded. So she explained this to the varsity towing employee and this guy gets all belligerent, rude, and unprofessional and tells Jessica that he would not give her the letter or verify that the car was not in her possession, that he would never help her because nobody paid the towing fee. Jessica then explained that she had nothing to do with any accident ,and didn't know where the car was. The employee stated that the car had been with them since June 19th 2021. So basically this guy who wad representing varsity with total authority was angry that he didn't get paid (and it was the police who had it towed with that company) and he didn't care that it wasn't her fault, that he would never help her, then he hung up on her in a further act of unprofessionalism . So he victimized the victim in the situation. And the police force continues to use this company?? Are you kidding me? And honestly I don't believe that the police don't pay varsity to toe cars. What business would do that. So that makes what al222he did twice as bad. I heard the entire conversation as she had on speaker. Hopefully this guy or his boss will actually do the right thing. Honestly I believe that they are doing something illegal for denying her a simple verification of what he said on the phone. And since it costing her money for a $2000 fine and also costing her money for transportation services, they should certainly compensate her. But more than there should be some other way they should have to make it right. Hopefully they will see this and Have an attack of conscience and do it all on there own. She was only asking for a letter that, (what he said- that the car wad with them since 6/19/21. Why is that so hard. Who would want to do business with men who cheat are verbally abusive to women. That guy owed her an apology. After she wad off the phone him she had a mini breakdown and cried herself to sleep.
Good job varsity towing! You guys are cowardly, at least the one who was on the phone...But that guy spoke for or the whole company didn't he?? Whatever happened to service With a smile, and the customer is always right??? These guys suck. Jessicafrancess12911@gmail.com and 301-922-3878.. read more