Their service department is incredibly rude and slow. Don't count on them when you are in a pinch with a broken down car..

I recently traded in my car for a Ford Escape 2018, Sports edition, at Varsity Ford. The sales associate was very polite and mindful about my concerns for safety so he took the time to look for the best features in this category at affordable prices. My son is very happy with his sweet new ride! I would happily recommend this dealership to my friends! read more

I recently traded in my Focus and took advantage of the early bird lease pull ahead offer to lease a 2018 Ford Escape. My sales associate Whirlington made the entire transaction seamless and easy. Everyone at Varisty Ford is wonderful to work with including their excellent service department. My service adviser is the best! Olan has been a pleasure to work with any time I have needed service to any of my vehicles. I am 100% satisfied with my new lease and am looking forward to many more transactions with Varisty and Whirlington. read more

We went to Varsity Ford to trade in our old 2002 Explorer for a 2017 Escape. They were offering great rebates and we picked up the car for a great price. Kathy Harper our sales manager did an awesome job and made the task of buying a new car enjoyable. Our dog (Shiba Inu) accompanied us on our visits to Varsity Ford. She was treated very well. This is a good dealership and friendly people to work with. read more

Great experience at Varsity Ford. Very low pressure sales staff and they took their time to make sure I got exactly what I was looking for. Would definitely recommend to anyone. read more

Update: Immediately after this post I received a response from their Internet manager asking for my contact information. I debated a few days on whether this would actually generate anything productive. I decided to send my information with my availability. This was 24 days ago and I have yet to hear a peep. Should have just skipped that part. Even Ford sent me a survey AND a follow up survey to ask if I had heard anything yet. I will leave at 2 stars because the service manager and shuttle drivers, but it's a weak 2 star at best, there is only so much they can do. I will not be using this dealership for anything else Original post: To save you some reading - face to face service extraordinary but rest is so-so. Long story: I received a letter for recall repair for my passenger airbag in April. I immediately called to schedule a repair and left a voice mail to schedule service. No call back. I waited a couple days and called again, and left another voice mail. No call back. After a couple more days I called and asked for parts instead of service and got transferred to an actual person. After discussing what I needed, she was not sure if they would have the parts yet but the earliest time slot was 2 weeks out. She also mentioned I should call closer to the dates to see if they had the parts yet and I could cancel (they couldn't call me?). The first appointment was the day after my vacation and needless to say I forgot to check if the part came in, so I called about thirty minutes before they opened, left another voice mail and cancelled. No call to reschedule. Then summer started and I had other things on my mind. 6 weeks later I got a reminder from Ford that my recall was still not fixed. Called again, talked to parts first to make sure they had the part and then asked to transfer to service to get an appointment scheduled. The lady was unsure if they would have the parts; I told her we're good I already spoke to parts. Didn't need to go through that again. People in service have amazing face to face skills. Once you finally get there amazingly friendly and thorough. Actually discovered that I needed both airbags replaced. Service wasn't sure if they had the parts for the driver airbag. By this point that wasn't surprising. He said he would put it on there so they would attempt to get it. At least it was let Ford know folks are waiting. Sure, figured it was a roll of the dice, and it took so long to get in might as well try. Shuttle driver was great, but on the way to work they reminded me to schedule my pick up, why not take care of that when I dropped off my car? I noticed on my service slip it said complimentary car wash. Great! I needed one too. Well, I forgot to schedule shuttle pickup as work takes over during the work day, service called and they were able to fix both airbags! I mentioned I didn't have a shuttle scheduled and they immediately transferred me to get a pickup scheduled. Driver was on time and great. The porter drove up my truck, and it looked clean. I jumped in and headed home. As I looked through the windshield I noticed the same bug guts on my window. The truck got more of a spray down than a car wash. At least most of the dirt was gone now. I also noticed the dashboard cover over the passenger airbag was sticking up on what used to be a smooth dash. I figured a clip got bent and now that was the way it was going to be. I did not enjoy that discovery. I tried pushing on it when driving and it was stuck. When I got home I found that the rubber clip wasn't seated right preventing it from positioning correctly and I moved it into its position. Dash back to normal. That is definitely something I should not have had to do, it took two seconds and just shows laziness in my opinion. People expect their car to be returned in at least the same condition, not worse, even if it's a minor cosmetic thing. Like I said at the top, face to face service great, rest wouldn't leave me bragging to friends. read more

I had a great experience buying my new Explorer from Aaron Beach. Go figure, he treated me like my money mattered and that being a female didn't hinder my understanding of finance and automobiles. Seriously, though, I walked out of many dealerships during our search because of the way I was treated vs the way my husband was treated. Newsflash: It's 2016! read more

I had body work done here through my insurance. The car was picked up by my dad while I was out if the country. Not only was my radio knob missing, which they failed to mention, but the paint color really doesn't match. I tried to get them to replace the radio knob for a year before I gave up. I wouldn't use them again. read more

Finding the correct 2016 F150 to replace my 2015 in the month of November would be a challenge. Most sales people would have just thrown in the towel and told me "Sorry, nothing available". Now Bill Harb on the other hand never gave up and found the replacement for me. His initiative, persistence and communication including outside of the already long business hours your team maintains was absolutely phenomenal. I will be telling all my co-workers friends and family about Bill and the Varsity Ford dealership. read more

I purchased a new Escape from salesperson Donna Buchan. The process was smooth and painless and Donna was very helpful explaining vehicle features and financing options, arranging the test drive, and walking us through the paperwork, read more

Tony Gasiorek is a fantastic Sales Associate! My husband and I have purchased two vehicles from him and both were a great experience!

I had a great experience here. The staff is curteous and friendly. Had an appointment for oil change. Couldn't find my coupon for the works and they didn't give me any hassle and still honored the discount price. read more

I purchased my first new car last week and had an amazing experience. I was treated with respect and given the ability to take my time and feel comfortable with the decision. Bill H. allowed me to test drive a couple of models - to make sure I knew exactly what I was going to be purchasing. I appreciated everything Bill and the dealer did for me - I would recommend the dealership to anyone who was looking... I got a very fair trade in value for my old car - and Bill knew that this vehicle had sentimental value as it was given to me by my late grandmother - when placing the license plate on my new car, he said "see, a piece of Carlos is still here". My 2015 Escape is amazing and I look forward to a long-lasting relationship with the Varsity Ford folks! Thanks so much!!! read more

Just completed my recall service. Varsity Ford Service delivers. First, it was quick and easy to schedule the appointment, but what I was happy about was the shuttle. It is a very convenient service. My car was done on time, as promised, and the shuttle showed up within 30 minutes of my call. Both drivers (morning & afternoon) were courteous, and certainly know their way around town. Great conversations. One more thing: I love their remodeled customer waiting room. Spacious, well lit with natural day light, always a fresh paper and fresh coffee. read more

My wife and I recently purchased a Ford Focus here, the experience was as great as buying a car can be. Our salesman, Debbie, was very friendly, polite, and not pushy. Where down the street to Toyota people pretty much were like, "what can I do to put you in a car today", I hate this. We are very happy with our car, and the whole process at Varsity Ford, thank you very much. read more

Varsity Ford made my car buying experience like no other, and by that I mean comfortable, calm, not high pressure, and confident in my purchase. Bill Harb walked me through the process, informed me of which cars had which rebates, and really took the time to explain things. When I needed two weeks to think about my decision- he never bothered or pressured me into a purchase. This dealership really has changed my outlook on buying a vehicle, and I wonder if other dealerships operate similarly- but I'll never know as I'm only going to be buying vehicles from here. Thank you, and thanks Bill Harb read more

Great and fast services! Nice waiting area and very convenient shuttle service.

I am pretty impressed with this Ford dealership mainly because of their scheduling flexibility. I had to bring my car in for a recall (Ford Mustang Airbag problems), and as an out-of-state resident I thought it would be a nightmare. However, Varsity Ford let me easily schedule an appointment weeks in advance, let me drop off my car in the morning, and had it easily unlocked after hours. I was really impressed by the level of care and consideration! My only recommendation to anyone dropping off his/her car is to schedule a rental car in advance, since it's the only way to reserve one when your car is being serviced (cannot occur at time of visit). Definitely swing by for no-hassle service! read more

My family has been doing business with Varsity Ford for over 30 years. My experiences keep getting better and better. My last interaction was a few weeks ago when I leased a new Escape. My pricing was phenomenal and the salesperson treated me with dignity and respect. He anticipated all of my needs and made it the easiest sales experience I've ever had. I highly recommend Varsity ford. Worth the drive...every time. read more

I have been a Varsity Ford customer for several years now. Our salesman, who unfortunately is not there any more, worked very hard to get us the best deal possible and was never pushy or rude. My most recent visit, just for an oil change, was very pleasant. I brought the car in during my lunch break and was told it would be 60-90 minutes. I thought 90 minutes was a little long for an oil change, but I didn't have any choice but to wait. 45 minutes later, much to my satisfaction, my car was ready to go. The guy in the service center was very polite. The customer waiting room is fairly comfortable, although the TV was incredibly loud. I will continue to come to Varsity for all of our Ford needs. read more

We bought our last vehicle, a 2012 Ford Transit Connect, from Varsity. Our salesperson was Kathy Harper, and she made the entire process a breeze. For the past 5 years, we have taken the Transit to Varsity for service and routine maintenance; they always do an amazing job, and are very courteous. We recommend Varsity Ford to anyone looking to purchase a vehicle. read more

I turned in my Ford Escape for a 2016 Ford Fusion. The car is awesome! Rich Kania and team took care of everything for me from plate transfer to paperwork waiting when I arrived. It was an easy and efficient process. I will continue to lease my cars from Varsity Ford. read more

I had a great experience working with my sales person Corey Werth. When I initially came in I was unsure which car that I wanted but he was very patient working with me to compare my options. I ended up buying a C-Max Energi which has low availability but he worked with other dealers to bring in the car that I wanted. He maintained good communication with me and had great follow-up without being pushy. read more

Brian let me in right away. Called up, no wait, very friendly. Excellent service! Highly recommended. Excellent service and oil change oil filter no problem. Very friendly very courteous and trustworthy. read more

Got to talk to a salesman fast. I ordered my car since they didn't have what I wanted in stock. Took a few weeks, but the salesman who helped me kept me informed of the entire process up until delivery. Everything with the purchase went smoothly and they accommodated my requests. read more

I always bought my vehicles from Varsity Lincoln in Novi and I still live that store especially the service dept. Top notch customer service. I recently bought a vehicle from Varsity Ford. It was a great experience, from price to service and when there was an issue they resolved it quickly and above my satisfaction. I put a huge 5 stars because if the combination of awesome service and willingness to exceed normal expectations of a dealership. read more

I always use Varsity. They are fair and professional. The only dealer I trust. I have been going there for 20+ years.

I had an outstanding experience with Varsity Ford thanks to a tremendous sales person, Shannon Catlett. Shannon was always very prompt with his responses compared to other Ford dealers in the area and everything was transparent. There were never any doubts on what he quoted or any surprises during our discussions. A real change from previous experiences at other dealerships. Shannon was able to order the exact car we wanted and have it delivered on time. He also spent a lot of time with us explaining the car when we took delivery. Besides his professionalism, Shannon was always polite and courteous - how often can you say that these days? Without any hesitation, I would recommend Shannon Catlett and Varsity Ford. read more

I purchased a vehicle that needed to be ordered and I chose Joe Cirabisi at Varsity Ford. Joe was so efficient and courteous I was suspicious that we had missed something in the process. Nothing missed, Joe is that good. Joe kept me informed of the status of the vehicle as it was being built, delivered and prepped at the dealership. Perfect communication. I bought the vehicle in Feb 2013. I have the vehicle I bought from Varsity Ford and a Mercury that I bought elsewhere serviced at Varsity Ford. I have mainly worked with Mike Collins. I don't know if Mike reads people really well or if he is clairvoyant but it seems like he knows what I want to have done to my vehicles as I drive into the garage. I merely need to nod yes to him and then go wait in the customer lounge and have a cup of coffee, occasionally a few words are spoken. Last week I had new tires installed on my vehicle and one of the four tires shipped was the wrong size. Mike jumped into action, was able to locate one tire the correct size in the state of MI and sent a runner to purchase that tire to complete my set. While waiting for the runner to do his 2hr round trip Mike gave me a loaner car to use. Top notch service at this dealership. I recommend them to everyone. read more

Took my 2012 Fusion in for service. From setting the appointment to getting the rental car to picking up the keys to my services car-Varsity Ford was phenomenal!!! Dakota in the service department displayed exemplary customer service!!! I will DEFINITELY be going back for all my car service needs!!! read more

I contacted Varsity Ford Used Car Sales department about a car I saw on their website. I emailed and then spoke with a representative at 3:45. I made an appointment to view and test drive the car for the next day at 10:00 am. When I arrived I requested to speak with the Sales Manager as I was instructed. The Sales Manager did not come out to speak with me but rather sent a message that the car had been sold. I was quickly dismissed when I stated that it would have been nice to have received a call or email regarding that the car was no longer available. To say the least, customer service is not their top priority. read more

I brought my 2014 Ford Transit in for service because the right passenger sliding rear door was sticking and couldn't open every time. I called for an appointment and arranged for the next week on a Wednesday morning. Upon arriving at 8am that Wednesday when my appointment was the service area had me pull in and I spoke to a service advisor about a recall problem and the the rear sliding door. I then left the dealers with my husband and went home. By noon I had not heard from anyone so I decided to wait a little longer. At 3pm I had to leave a message with service to return my call as to what was the problem and when would my car be done. Finally at 4:30pm I got a call back and was told my car hadn't been looked at at all. I was furious. There was no explanation except that they forgot and had been busy that day. This was a poor excuse. I told the service advisor I would come that day and get the car. We I arrived Joe the service advisor was there with his boss the service manager. Joe was very apologetic but the services manager was cocky and rather rude saying they get hundreds of vehicles in there monthly and this happens and that was the way it was. I could reschedule for another time. I did take the car back and this time I waited for it to be done so I could monitor it. I am not sure I would ever leave my car there again. I would wait there for the car. Joe was pleasant the next time but the service manager needs to know how to treat customers with a better attitude. This is a very large dealership so buyer beware. I have had great service at the local Honda dealership and this time bought a Ford, maybe I should have bought another Honda. read more

I live in Auburn Hills, MI but I'm more than happy to make the drive to Varsity Ford when I need maintenance work done on my 2015 Fusion. The sales reps and maintenance crew are incredibly friendly and have my car ready to go super fast. Would highly recommend them to anyone looking to buy a new Ford or have maintenance done on their car. read more

Keisha in the body shop did a great job helping me with an insurance claim after my car was damaged. She did her best to help me navigate the process and followed up with me afterwards to make sure I was satisfied with the work. read more

I have leased my last 2 Fusions from Varsity Ford. The process both times has been straightforward & easy. I've also used their Service department multiple times for oil changes and have been completely satisfied each time. read more

Worked with Shannon Catlett to purchase my first new car. He made it as simple and easy as possible. Great service from the sale department and I couldn't have asked for anything else =) Thanks Again!!! read more

So salesperson wise: Jay Clayton is your man, just trust me and use him as your salesperson. The minus one star was one from a recent accident and I didn't really have a great time dealing with the service department. Sales = 5 star Service = 3 star (so consider going to somewhere else perhaps) read more

I am leasing a Ford Fusion from Varsity Ford. It was time to get my oil changed and I took my car in for my first service experience with the company. They were flexible with scheduling and rescheduling my appointment. Once there, they helped me find the coupons and rebate to make the service actually free! The employees were kind, quick and thorough with their service. I typically got my oil changed at a drive thru location, never again! Waiting in Varsity Ford's lounge with free coffee and no pressure sales for more services or parts was a first for me. Thank you! read more

I recently purchased my first new vehicle in 11 years, a Ford Flex. We absolutely love everything about it. Salesman, Darrin Hinkley, was a pleasure to do business with. He thoroughly explained everything about the vehicle and the paperwork to both my wife and me. If we ever have a service need or problem, he said to come directly to him for resolution. I highly recommend him to anyone looking for a new or used vehicle. Based on my experience as a Ford Customer Service retiree, Varsity Ford is an outstanding dealership. The real fun part: I can't believe how easily the Flex PARKS ITSELF. Amazing, a great feature from Ford's engineering/design groups. read more

It was my first time leasing a car, Jerry Hobbs answered all my questions, showed me how to work all the buttons in my car and was extremely helpful! I highly recommend varsity ford they were all very nice people. ONLY downside was all the construction going on in the showroom, everything was done in a trailer which was "different". But overall I would return and highly recommend!! read more