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    Bill Brown Ford

    3.3 (171 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - Bill Brown Ford

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    22 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Windshield wiper replacement

    Bill Brown Ford Photos

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    Recommended Reviews - Bill Brown Ford

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    It took Bill Brown collision 4 months to do this repair.

    It took Bill Brown Collision 4 months to fix this. Don't think I'll be going back, Ever!!

    This what you're met with when you make an "appointment"
    Russ R.

    I have a continual issue with my Ford Focus, which Bill Brown Ford has already claimed to have fixed once. Since they didn't actually fix this issue, I had to go through the trouble of making time for another appointment. After calling in yesterday and being made to feel like an inconvenience, I was finally able to schedule an appointment for 7am today. To my surprise, there was an enormous line at when I arrived at 7am and it turns out an appointment time means nothing at all. I went inside the service area to ask to change my appointment and had the unfortunate experience of dealing with the same person I talked to on the phone yesterday. I asked to change my appointment and she said they wouldn't have another time open until next week, wjich is obviously untrue. I said I can make any time work because I need my car fixed. She replied "Well if you don't want to wait in line, you're going to have a hard time". I completely understand a short wait, but as you can see by the attached picture, having an appointment means absolutely nothing. Making the appointment itself was already a chore due to this woman's lack of ability to speak to customers properly, but I was willing to put that aside and hope for the best today. If you have a Ford Focus (my apologies) take it anywhere else other than Bill Brown Ford for service as they just must not care about customers. I will now spend the rest of my day off finding any other dealership in the area that can and will take care of my issue.

    Thom even had all of my custom upgrades ready for me when I picked it up!  Bug guard and graphics package

    My Salesman, Thom Howard, was amazing! He made purchasing my new F-150 a breeze! I highly recommend him and Bill Brown Ford!

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    1 year ago

    Salesman will work with you on all your questions.Always giving you opinions on your purchases.

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    Page 1 of 5

    Ask the Community - Bill Brown Ford

    Review Highlights - Bill Brown Ford

    We have always enjoyed working with Joe Schutte in service department and Chris in Quick Lane.

    Mentioned in 9 reviews

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    AutoZone - Free loaner tool service apparently doesn't matter when it's actually needed and imperative. Then it's just extortion

    AutoZone

    (3 reviews)

    Everyone is so lazy here, they barely can move their limbs and anything you ask them is a burden.read more

    Absolutely rude and deplorable service. In a time in which we are in a crisis it is imperative to…read morehave a reliable working vehicle. It's pretty interesting that are multiple occasions if your engine throws a code you can easily walk in here and get the code check to see what's wrong. That being said with social distancing now in effect most stores are now giving you the code reader and having you bring it back in. Which is completely acceptable and two other locations have done it for me during this pandemic. The benefit is then you can go into their store and spend money to fix your vehicle especially to keep it running during this unique time we are all living in. Which makes this even more insulting. After walking in individual made eye contact and did not even acknowledge my presence. and walked in the back after waiting about 4 minutes and having to walk down and say hello again the same individual walked up and stated I'm the only one here. Then why would you walk away from your only customer? that's poor customer service during normal times and evidently you weren't walking away to pull a part. After stating the problem he informed me I'm not leaving the store to use the code readers. I responded I completely understand and stated the other same corporate store gave the code reader to the customer and said come back in and we will find out what parts you need and you can buy the parts. His dismissive reply was don't know what to tell you we're not doing that here you can rent one for a $150 bucks and bring it back when you're done. I said I am parked at your front door in full View and only use it for under 1 minute. His dismissive response was essentially shoulder shrugs and repeated I'm the only one here , we're not doing that , you can rent one for a hundred fifty bucks. The best part and icing on the cake is there is a 2 ft tall by 3 ft wide placard on the front window saying free tool loan. This is basically tantamount 2 extortion and price gouging during a pandemic . If the other corporate stores have no problem doing this during the pandemic was he just going to pocket the $150 bucks? The fact that an employee's demeanor is that he cannot be put out to hand you a tool they typically give so that they can get a purchase of parts. Even after explaining that the other AutoZone a mile up the road was not handling it in this way. He did not care !! Suffice it to say I drove 1 mile up the road to the AutoZone next to Menards and they happily give me the code reader! It took one minute to plug into the car and brought it back in The clerk was extremely helpful I bought some other products that I needed and the only reason I didn't buy the rest of the parts is because they were not in stock. AutoZone shame on you for allowing customer service to be like especially when everyone is in crisis trying to have food on the table gas in their vehicles and reliable transportation. If you have the privilege of actually being so important to the local community the governor allows you to stay in business and make a profit because you are considered a essential service just makes this even worse just given the demeanor I'm sure it's not a one-time occurrence by this customer associate I will go out of my way to go to O'Reilly's in the future.

    Bill Brown Ford - car_dealers - Updated May 2026

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