As a disabled veteran and an elementary school teacher who values integrity, respect and accountability, I do not leave negative reviews lightly. However, my experience with US 24 Auto Sales (and Service) has been a textbook case of predatory sales tactics and a dangerous disregard for Michigan vehicle safety laws.
The vehicle was advertised and stickered on the lot for $11,995. During the high-pressure closing process, the base price was "packed" with a silent $1,000 markup plus thousands in undisclosed commissions. I have the original window sticker and final contract to prove this discrepancy.
I purchased this 2021 Colorado with the understanding that a non-functional windshield washer pump and a nail in the tire would be addressed. After leaving the vehicle in their custody for 24 hours, the "repairs" were a joke. Instead of replacing the compromised tire, they performed a cheap patch and, in the process, broke the TPMS (Tire Pressure Monitoring System) sensor.
To make matters worse, when I finally picked up the truck, the interior was a dirty mess, with visible grime and dirt smeared all over the seats. This total lack of respect for a customer's property is unacceptable.
Shortly after delivery of the truck, I discovered a much more severe hazard: a completely non-functional right turn signal. When I returned to address the broken sensor and the signal, the salesman, Ali, became incredibly aggressive. He spent the entire interaction talking over me, gaslighting me about the truck's condition, and blatantly lying about the resolution. He gave his "word of honor" and promised an email confirmation of the repair agreement--an email that never arrived. They refused to provide a written service invoice for any work--a direct violation of MCL 257.1334. Which almost certainly means they knew about the condition of the truck and sold an unsafe vehicle anyway. Releasing a vehicle with a non-functional safety signal is a violation of MCL 257.683.
Most disturbingly, while the vehicle was in their service bay, my physical copy of the 12-month service contract (warranty) was removed from my center console. This was a clear attempt to prevent me from seeking independent repairs or seeing the true line-item cost of the policy. I was forced to bypass the dealership entirely and coordinate with my lender, Credit Acceptance, to recover my own policy information.
Because of this dealership's refusal to act with integrity, I am now forced to have a reputable, independent third party shop correct safety defects and damaged sensors that should have been handled before the sale and run a full diagnostic for any other potential issues that they hid and/lied about.
I have filed formal complaints with the Michigan Secretary of State (SOS) and the Attorney General as well as with the bank which it's financed through.
To any potential buyers: Watch your six. Ali and the management team picked the wrong target this time and I will do everything within my power to protect future hard working customers from being duped by these classic snake oil salesmen.
Avoid this lot at all costs. Accountability is not optional and in today's trying times every penny counts. Do not become a victim like I me. read more