I needed a second car for work and found it on AutoTrader offered for sale at Lake Helen Auto LLC…read more Joey and Jennifer were great to work with! There was no pressure and they were very open and honest through out the entire process. By far the best car buying experience I have had.

THE BEST car purchase experience I have ever had!! I sold my car in Oct. and had been searching day…read moreand night and for months to find the right car for me. Joey and Jen were by far the most genuine and kind people through such a stressful process, they were very personable and easy to communicate with from our very first conversation to the last. They were quick to respond to my questions, made themselves available on what I believe was their day off, and after driving 2.5 hours to pick up the car I had searched 4 months for... they had me in and out on the road in no time at all! Not to mention the fact that Jen checked on me periodically while on my drive home, just to make sure I made it there safely. I highly recommend these 2 and Lake Helen Auto to anyone looking for their next automobile, it was definitely worth my wait and long drive!! Thank you Jen and Joey, I absolutely LOVE my car...

Ralph was incredibly helpful, professional, and patient throughout my entire visit. Even though I…read moredidn't end up purchasing a vehicle this time, he never made me feel pressured or rushed. He answered all of my questions thoroughly and took the time to understand exactly what I was looking for. It is rare to find a car salesman who genuinely cares about helping people rather than just making a quick sale. When I am ready to buy in the future, I will definitely be returning to work with Ralph. Highly recommended!

Above and beyond what I expected from Ben and Jackie and the sales managers Dave and James, down to…read morethe business manager Nello Faulk, it was smooth sailing and very easy even with my less than perfect credit. They went above and beyond to help me get in a vehicle today, and even added some extras. Made me feel special. They are definitely here to accommodate the customer. I recommend this dealership to anyone looking for a new or used vehicle. I LOVE MY LITTLE CHEVY SPARK!!

Highly recommend!! Their service department is wonderful. Everyone is friendly, welcoming and…read moreknowledgeable. My advisor Pete is exceptional. Smart, friendly, honest and trustworthy. They really care about their customers and take pride in being a reputable dealership. I will be using them for all my maintenance work in the future. Even if you don't have a Mazda, I still would recommend using them!! You won't regret it!

They could start by keeping the deal that was negotiated. As you go through the buying process they…read morestart charging you for things that was previously included in the negotiated price. A deal that should have taken an hour can last an entire day. They reminds me of time share salesman.

On August 3, we purchased a 2024 Cadillac LYRIQ EV from Ritchey Cadillac…read more On Sunday, we stopped by the used car lot "just to look," where we were greeted by Nick. We spent several hours with him, and by the end of our visit, we decided to purchase the vehicle. Nick was open, honest, friendly, engaging, and genuinely enjoyable to work with. Over my 75 years, I have purchased dozens of vehicles, and this was the first time I experienced a dealership where there were no high-pressure sales tactics or attempts to push us into buying something we didn't want. His relaxed, no-pressure approach made the entire experience enjoyable, and it was a significant reason we chose to purchase the LYRIQ. When we met with the Finance Department, the experience continued in the same way. It was simply an easy, straightforward conversation. We knew what we wanted, and there was absolutely no hard sell or pressure to purchase additional products. In fact, we purchased the GM Platinum Protection Plan from Ritchey, even though we knew we could have bought the same plan elsewhere for less. Why? Because we appreciated the honest, respectful, no-pressure way we were treated throughout the process. That kind of customer service is worth something. Buying a vehicle can often be stressful. Our experience at Ritchey Cadillac was exactly the opposite. It was comfortable, transparent, and enjoyable from beginning to end. I highly recommend Ritchey Cadillac. If you're looking for a dealership that values honesty, integrity, and treating customers with respect rather than pressure, this is the place to go.

They offered me $7k trade in, then jacked up the price without telling me hoping I would not see…read morethe fine print. I would never buy a car from these folks! Just terrible! Basically would have given them my car for free as trade in.

I have bought two cars from the dealership. Love both the cars. Very friendly friendly people. Easy…read moreto work with and really helped in times of trouble especially when covid-19 hit. Other buy here pay here dealerships would have repo the car in a heartbeat. They worked with us when we had job losses . Cannot say enough about them. They are the best especially the office girl name that I can never remember. I think it's Silvana. I just love her

They are knowingly selling cars that needs transmissions and blown head gaskets…read more they are knowingly selling cars to people that have salvage and rebuilt titles. They are knowingly selling cars that don't have titles and when the customer is almost paid off, they repo the car so the customer never knows that the car that was sold to them never had a title. They have a Cadillac Escalade thats on the lot now for sale that doesn't have a title and they can never get the title,yet there trying to sell it. Every car on the lot needs a transmission or engine,yet there still selling it. They have a red Cadillac ATS that needs a transmission,yet there still selling it as if it doesn't need a transmission, every car on the lot needs major repairs. If you bought a car from them and your still making payments, you might want to check the title and make sure they haven't done this to you too.

I would like to send a very special THANK YOU! to GY Auto Mall Body Shop. I can't begin to say…read moreenough about the staff, how professional, friendly and efficient in every step of the way. Advisor Kyle Viticonte, took my calls, met me when I arrived on site with my damaged car, went over the process, made sure I had a rental car ( Enterprise Car Rental office, right at the body shop, no caravan back and forth, was great too!) Kyle followed through with the insurance company, and when my Chevy had to go over to the Chevy for service on the airbag, he coordinated that process too. I could keep going on the praise because he deserves it and Gary Yeomans needs to know what an excellent guy they have working right out front, Cheers!!!! I hope I never am in another car accident, but if so, I would not even think about going anywhere else. THANK YOU !!!!!!!!!

Great collision center staff, Peter Isabella, AJ and technician repaired my Ford Ranger to…read moreperfection. Very happy. Also was very convenient having Enterprise car rental in same building. The staff at Enterprise was also exceptional. Thanks Bob, Teri.

Really as honest as you can get as far as car salesman go...lol. I know several people who…read more purchased cars from them and always stand behind what they sell you !!!!!

Searching for cars for over a month or so getting the run around and never the deal that worked…read moreout, we came to Riviera where Junior and his Dad Brian were such a pleasure to work with. If you are looking for a fair deal with none of the pressure This is the place to go!! They go out of there way to to make buying a car a pleasure!

Honestly great people they definitely will work with you and have a good selection of cars. I got…read moremy high school car here!

Don't buy here.. they sell cars whit broken parts. They don't care for your safety, the will take…read moreyour money and sell you a malfunctioning car.