Avoid this business at all costs. I had THE WORST PURCHASING EXPERIENCE OF MY LIFE AT VARIANCE.
I ordered an engagement ring. I sat with Nicole for hours talking through the ring and how we wanted it. Scott assured me it would be ready by a certain date. I happily went off and made plans for a beautiful engagement weekend.
A few days before going away, I asked Scott if the ring would be ready on time. He assured me it would be. It wasn't. When I indicated my displeasure, Scott's response was "you purchased a custom piece of art and you're lucky to have been given the pleasure of purchasing it. the date we deliver it doesn't matter."
I went back and forth with Scott for a few days. He kept promising the ring on a certain date and then failing to deliver. I asked him to help me out and he absolutely refused to offer me any satisfaction at all. He merely kept repeating how lucky I was to be able to buy a ring from him and he didn't understand why not delivering by the promised date mattered, presumably because the ring is so beautiful.
The thing is, it's not. This ring isn't what Nicole and I discussed at all. After saying yes, my fiance took a long look at the ring and started asking questions like "why did you ask her to cover the diamond with gold? that setting doesn't seem like something you'd want. And, why isn't this the right size? They measured my finger when I was there." This isn't the ring that I asked for, but I guess it's the ring I paid for. My experience at Variance was so unpleasant that my plan is to take the ring to another jeweler and have him remove the diamond, melt it down and start over.
It's very sad that Nicole and Scott have no idea how to run a business and lack basic professional skills and common courtesy. It's a shame to see Nicole's usually beautiful designs marred by a complete disregard for the customer. Don't waste your time getting anything custom made because you will be disappointed.
At this point, these guys are lucky I'm not suing them. The last thing that I said to Scott was that I have never in my life been so mistreated during such a large transaction. He repeated his claim that I'm lucky to be able to purchase a work of art.
Is this really the jeweler you want to trust? read more