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Ben Lomond, CA

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Andersen Jewelry Design

4.6 (10 reviews)
ModerateJewelry
Open • 1:00 pm - 7:30 PM

By appointment only

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Same spot- and when I brought it to my jeweler last he said I SHATTERED IT. WHAT?!!! No clearly it fell out it was loose a few months ago!!!
Jillian F.

UPDATE: this jerk won't work on my ring anymore and it's his own crappy craftsmanship because the same jewel that fell out the first time- FELL OUT AGAIN!!! SAVE YOUR TIME AND ENERGY AND GO TO A REAL JEWLER THIS GUYS A CROOK. He checked that the stones were really sapphires so he would have known. He likes to say that he told us it was glass from the start and No he didn't. He said "they could be so ill check" we come back a week later- and he doesn't tell us their glass or that they are sapphire he already has the wax set up w the jewels in place. We assumed he confirmed they weren't glass otherwise we wouldn't have used them. Also the stones were provided from another ring that contained farmed sapphires- my grandpa gave them to me. Don't want to work w him again either. Also if I was trying to get more for less money- I'd have a better ring. If you want your ring on time order three years in advance. Also he never gave us appraisal info at all!!!!!! No pics nothing what a liar. And we didn't pay the "total" he wanted in the end Bc of the crap he put us through not because we couldn't pay it!! And no I didn't have the ring that long before I brought it in after it broke. I did wait a week since calling him about it due to appointments but it was broken that week not months before. I've only had the ring for 5 months since he last had it- anytime he takes your jewelry he keeps it 2x as long as other jewelers. I paid 1.5k for this- as a young adult that's a lot of money and this man ruined it the whole experience is just shitty. He promised us extra chip diamonds and yet never delivered. He promised that he'd take care of my ring and because he won't own up to the fact his work isn't as great as he claims and puts the blame on the client. I will be calling the better business bureau this week to discuss this. TERRIBLE. This guy man... He's a nice guy and is very talented. But he's not in his prime anymore. I got a wedding set made from him and it's beautiful. I used my own stones from another ring- Sapphires. This ring is rose gold with diamond chips (one from my other ring the other we bought from Allen) Well he tells us he will check of the sapphires are real- he tells us they are and we make the ring. His work is beautiful- but then 9 months go by and one of my sapphires falls out! We call him and he says "well it depends if they were real sapphires maybe they shattered?" Rather than own up to a mistake on his part he blames me! He tells me to bring the ring in and we can put in one of my extra stones. He tells me it will be 150$- 60 for welding the rings and then like the rest is for resizing it and adding the stone in. I'm fine with paying for the resize and the welding but then I'm like wait what you should not be charging me for replacing the stone it fell out! We haggle the price to 50$ because he couldn't even keep up with what he was charging me for! And the center of the ring where the dimond is was hammered and smashed!! And in the beginning when we designed the ring he told us 1,500 for it and he would put dimond chips in the side of the ring- didn't happen- we asked for 4! Got only the one I gave him from my other ring. So with that in mind- I'm mad I have to pay more money for this ring which this guy insured saying if a stone falls out he will fix it no problem. Well it did and instead of fixing it he puts the blame on me and says the sapphires aren't real and the ring can't be insured anymore. What??? You said they WERE sapphires so either you never checked or you don't know what you're saying. Now to top it off I need to find another jeweler to fix my ring because a stone is loose and is wobbling around!!! And I don't even trust this guy to fix it. Not only that but it took him 4 months to "fix" my ring and took 9 months to cast it! Unbelievable.....

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Review Highlights - Andersen Jewelry Design

“Over the past few years I've had Alan perform repairs on a friend's necklace and my mother-in-laws antique earrings.”

Mentioned in 6 reviews

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Towne & Country Antiques

Towne & Country Antiques

3.0(10 reviews)
1.0 mi
•$$

2 years ago we went in and asked about a water fountain on the front porch by the door. We were…read moretold it had just came in and her son needed to do a little fixing on it. Last year we were back and basically stayed across the street on vacation for 4 days. We went to the store numerous times and hours hoping to get the fountain and the store was never open. We are back this year and went by a few times and finally she was open!!! The fountain was still there!! We were so excited! We asked the lady for the price, she said it had just come in and there wasn't a price well we didn't call her out on her BS and asked what she wanted for it. She said she needed her son to take a look at it before she priced it because she didn't know if it worked. Well we explained we would take it if it didn't work and just needed the price. She then told us it wasn't for sale. Well I asked her for a business card so I could call her and see what her son said after he took a look at it. She looked at me and said no she didn't have a business card and she would have to write the info down. I stood there for a few minutes waiting and nothing! She was beyond rude, dismissive! Not sure what her deal is but I find it hard to believe she has been able to stay in business with the shop smelling like an ashtray and her nasty unfriendly attitude and blatant lies about her merchandise! We won't be back!!

This place stinks. Literally. It smells very strongly of cigarette smoke. My daughter found…read moresomething that she really liked and they were asking mint condition prices for something that was filthy. I was able to talk the price down but then basically had to restore it myself when we got it home. There are a few cool things here and there but also a lot of junk. Good luck.

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Towne & Country Antiques - She's still here

She's still here

Towne & Country Antiques

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Outback Trading Company - Welcome!

Outback Trading Company

4.1(9 reviews)
1.5 mi
•$$

Hat was not like the pictures on their website. It appeared to fit okay so I cut off the tabs…read moreinside the hat. Once I wore the hat for an extended period of time (about an hour) it left a red mark across my forehead. The material apparently irritates my skin? Never had this problem before with a hat. My fault for cutting the tabs, but they never should have been part of the hat. Sneaky to not show the entire hat. Would not buy from them again.

I purchased an Outback Trading Company product through Chicks Saddlery Jan. 18, 2024, 14 months…read moreago. The product is Resistance Woodbury riding jacket. It is an oil slicker jacket which is water resistant and designed for horseback riding. I liked the jacket until this morning. I wore the jacket this morning since it was cold outside. When I came back in and started to take the jacket off, I noticed the zipper wasn't fully zipped. I tried to zip it back down and found the zipper was stuck. I had to take the jacket off over my head. I tried again to run the zipper down and couldn't. I informed Outback Trading the zipper was defective and asked for a repair. The company's response is "we do not currently offer repairs, re-proofing, Chin cords, or replacement." WHAT A RIPOFF! Stay away from this product. It looks heavy duty but it is not!!! DO NOT BUY and I assume judging by the customer service that none of their products are worth buying. Their customer service statement says it all! Marietta

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Outback Trading Company - SALAAM CLOTHING sells incredibly well....Italian fabric made in Vermont. Gotta love it.

SALAAM CLOTHING sells incredibly well....Italian fabric made in Vermont. Gotta love it.

Outback Trading Company - Hand-made leather purses from Paraguay by LEADERS IN LEATHER.

Hand-made leather purses from Paraguay by LEADERS IN LEATHER.

Outback Trading Company - Flowing and ethnic clothing suits many of our customers but you'll also find many contemporary lines here as well.

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Flowing and ethnic clothing suits many of our customers but you'll also find many contemporary lines here as well.

Scotts Valley Jewelers - We have a wide range of Men's bands of all shapes, colors, and designs!

Scotts Valley Jewelers

4.3(60 reviews)
3.4 mi
•$$$

Thomas and his family business put a great deal of time, care, creativity, and heart into helping…read moreme restore a very meaningful piece of jewelry (my wedding set), and I'm incredibly grateful for the final outcome. I originally came in hoping to redesign the set (as it was damaged), but after exploring several options, I realized a full redesign wasn't financially realistic for me at this time. Rather than pushing me toward something outside my budget, Thomas worked with me to find a solution that honored both the sentimental value of my original ring and what I could realistically afford. He repaired my original setting, replaced my stone with a beautiful lab-grown opal, and helped me creatively use inherited family jewelry toward the project. The end result feels deeply personal and absolutely beautiful -- I now have my wedding set back in a way that feels meaningful, unique, and affordable. What really stood out to me was how much personal attention Thomas gave throughout the process. He took time to walk through options, answer questions, and genuinely get to know me and what I was looking for. He's warm, funny, easy to talk to, and the experience felt very much like working with an old-school local family business that truly values relationships with their customers. If you're looking for a jeweler who will take the time to work with you, think creatively, and help you find something that fits both your vision and your budget, I'd absolutely recommend stopping in to Scotts Valley Jewelers!

Very amazing customer service. Ulisses was great, he was very knowledgeable about products and was…read moreshowing me pieces with amazing prices. Kris was able to thoroughly explain to me what work needed to be done on my watches and the time frame. She followed up nicely and even helped me get a new band for my beat up watch. Even after all the great things, Thomas was able to show me some new pieces and I even purchased a new watch. Small team but mighty !!!! Amazing work all three of you.

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Scotts Valley Jewelers
Scotts Valley Jewelers - Join us and check out our classic styles or our styles with a twist.

Join us and check out our classic styles or our styles with a twist.

Scotts Valley Jewelers

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Andersen Jewelry Design - jewelry - Updated October 2026

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