I have been taking my things to the W. Quaker location for a few years and am very happy with their…read moreservice.

Took my hand woven silk rug to be cleaned. Said it would be 2 weeks between 80-100 dollars. No word…read morefor three weeks. When I called they said they it was put in the computer but then deleted. So they would investigate. They finally found it (took almost a whole day) and when I went to pick it up they wanted to charge me $155 and it wasn't even cleaned. Time to find a new dry cleaner.

Parking is in a strip mall shared lot, so it's easy to reach the business…read more Urban Valet can do "rush jobs" for an additional charge. They were able to take a stain out of a linen shirt I had sent merely to be dry cleaned! I'm very happy with their service!

Brought my daughter's prom dress to their Orchard Park location for alterations and the seamstress…read morewas amazing. The dress has multiple layers and detail and needed to be taken in and hemmed and everything came out perfect. Highly recommend.

As we prepared for our daughter's wedding, we looked for a reliable cleaner to handle our…read moredaughter's wedding gown and my wife's gown. After looking at reviews of several businesses we found they all seemed to be written by the same person....no details just "they were great." Remembering that Urban Valet provides cleaning services for the annual prom gown give away, we decided to try them out. The staff was very friendly and helpful as my wife explained exactly what was needed. In addition to the cleaning, her gown needed to be altered slightly. Staff explained the process and fully reviewed her requirements. The items were promised to be ready by the next Wednesday. On Wednesday we arrived and everything was ready as promised. Both gowns were beautifully prepared and well covered to ensure they could be easily transported. My daughter's gown had a jeweled waist which is not easy to clean but was perfect. I was more than pleasantly surprised when it came time to pay. For a wedding gown, an evening gown with alterations and a man's two piece suit with tie the cost was less than $100.00! I don't know about other locations but the Hamburg site has a very unique feature. In addition to walk in service they offer Drive Through service as well. I have never experienced such a service at a cleaners but intend to use it in the future. If you ever need cleaning and/or alteration services for everyday or unique items, choosing Urban Valet is the right choice and they will not disappoint.

They always do an outstanding job, fast, efficient, dependable, a pleasure to do business with. I…read morealways recommend them and they don't disappoint.

I'll admit that I rarely ever need dry cleaning services. Today's fashions are crafted from miracle…read morefabrics, resulting in fewer trips to the dry cleaning store. However, I had one cloth coat that needed a good refresh! I found the service provided by Benzinger to be fast, thorough and very professional.

Benzinger's is amazing! We showed up with multiple loads of clothes and bedding with a tight…read moreturnaround. We really didn't think they would be able or willing to take on the job. But we were happily surprised. Their friendly staff cleaned and folded everything and even delivered the order the following morning before we had to catch a flight out of town. The staff was in contact with us and sent updates about the status of our delivery. This is a top notch business that we will be using going forward!!

Not sure yet am waiting patiently for my jacket to be cleaned and repaired. They said it would…read moretake about a week, and it hasn't quite been a week yet

I took a pea coat to be cleaned and after picking it up and taking it home I removed the plastic to…read morefind "white" fuzz all over it. It was disgusting. I called the cleaners and then took it back a second time. Still it was covered with "white" fuzz. The man told me that the white fibers are coming out of the black coat. (This did not even make sense). He said he cleaned it and then used a roller and he couldn't get it off. I told him that the first time he cleaned it he must have washed it with a white cotton item. He first told me he cleaned it and the second time I came in he told me about the person who cleaned it the first time. He refunded my 10.50 after I asked but when I expressed that he ruined the coat and should be reimbursing me at the least 40.00 toward a new coat. He said "You WON'T be getting 40.00. I won't be going there again.

A little more expensive as compared to other places I've gone to, however, the service is truly…read moreconvenient. I love the text alerts, they always get my dry cleaning done ahead of the ticket time and the web portal is pretty sweet (you can create a profile to track your clothing, store credit card info, etc.)...I've been going there for about a year, so clearly I'm willing to pay a little more for those things. I would recommend them for sure and definitely check out their website.

My family has been a customer here for as long as I can remember. My mom has been bringing her dry…read morecleaning here since she was 35. I recently brought in a dress that had great sentimental value for a cleaning. I dropped it off they said no problem we will have it ready by Monday. I go in on Monday to pick it up and they have completely ruined the dress. It was black and white and the young lady taking care of me proceeded to tell me she has seen this happen 20 times to black and white garments and that she suggests I not buy black and white garments in the future. She then said "oh no charge for this" like they would have had the audacity to charge me. They sent me away with some pre-typed up document explaining that dry cleaning chemicals can cause bleeding of colors and that was it. No compensation or apology and now my sentimental garment, although it was not an expensive one, is ruined. I do not doubt that dry cleaning can ruin a garment but if this place has seen over 20 black and white garments ruined then you would think when I dropped the dress off they might give me a heads up because I probably wouldn't have left it with them. Terrible customer service very disappointing and they have just lost a customer of 35 years.

New lathe machines. Hardly ever a wait. I do my laundry here when I need to wash large items like…read morecomforters or pillows

Clean local laundromat with every size washer and dryer you will ever need. I came in to wash my…read moreduvet which is too large for my home washer. The lady who was working was friendly and helpful. She was able to get me change for the quarter machine and also recommend which size washer and dryer to use. Right after I got some quarters I realized that I didn't even need them because there are credit card readers on every machine here. It only cost me about $10 to wash my duvet compared to spending $40 to send it out to be washed. What a deal! The facility is clean and bright. Tons of machines so you shouldn't have to wait. There are places to sit, relax and even wash tv. There are also washing supplies and some pop and snack vending machines if you need. The entrance was decorated very nicely for Halloween. If you want to drop your stuff off and have it washed they also offer that service, along with dry cleaning and alterations. I will come back here next time I need to wash my duvet. You are required to wear a mask when inside. Everyone was abiding by the rules due to the pandemic.

I moved here a few years ago and have been using this location for our dry cleaning and altering…read moreneeds. They have always done great work and in a timely manner. The staff is always friendly as well. I recommend their services to anyone in the area.

These people are thieves! They removed $ from a garment, and called to inform us that the $ had…read morebeen found. They stated the amount and when we went back to retrieve the $, and amount had been stolen by the manager. Stay away!

Sue at Village Tailor did an amazing job with my dress, and I'm tough to impress. When my wedding…read moredress came in, I wasn't crazy about it. (A lot can change in a year, after all.) Fortunately, Sue knew just the changes to make to turn a "meh" dress into one that I actually love. I can't wait to wear it, and once I do, I'll add in before/after pictures so everyone can see just how wonderful her work is. I brought my dress to her with 3 weeks until my wedding, which was cutting it close for any tailor (for that big of an alteration), but especially for one as booked as Sue. She accommodated me after walking in without an appointment, and had my dress ready in 2 weeks. Not to mention, friendliness is a huge part of service in my book, and Sue is kind, sociable, and just overall a wonderful seamstress. Admittedly, I never really saw the point of people getting their clothes tailored (except for big events), but now I will most definitely be getting clothes altered -- exclusively at Village Tailor! Side note: Sue's prices are a tad high, but I'm a firm believer that you get what you pay for, so I think she was worth every penny. And one more thing: she only takes cash, so be aware of that. :)

I went to Village Tailor as a way to support a small business but realize now I should have checked…read morethe reviews. I dropped off my daughter's homecoming dress on 10/9/26 and was told it would be ready on 10/17/26, the day of her dance which I was ensured it would be no issue. The woman who pinned the dress was pleasant. I showed up on the 17th at 11am and the dress was still hanging with pins in it and the seamstress working there was on the phone with the owner (Sue) saying she took another dress ahead of the green one. Once off the phone, I said that I was here for the green dress and since it wasn't ready, how soon I should return since I was told it would be ready by 11am. My husband picked up the dress at 12:30pm...the hem job was awful, the line was crooked on one side, the other side was sticking out, the slits on each side of the dress were very poorly closed, and there was an obvious mark on the front of the dress (this is a brand new dress and it was dropped off with the tag still on it). I specifically said multiple times not to close the slits, even at 11am when that topic came up. I went back with the dress and the seamstress said she would fix the dress by reopening the slits and adjust the hem job. I go back a 4TH time where the owner (Sue) had come in on "her day off" as she stated, to fix the dress. The dress was "fixed" (still not great and the seams were no longer straight because she had to undo the initial work by the seamstress, but we are now a couple of hours away from the time the dance will start, and the stain was still an issue (which I realized when I got home it appeared to be a pen mark which makes sense because the area where they check ppl out has pens and makers, etc). All I wanted was for her to take ownership of the dress having a mark on it to which she asked me how many times my daughter tried the dress on...insulting to say the least. At this point, I said you know I would like my money back, this was the 4th visit in the same day to her shop and it was nothing but excuses and the experience was just plain awful. She at that point raised her voice and said "fine no one wants to pay anymore"...I responded with, I DID pay and I always pay but this is no way to handle customer issues considering 4 visits later, I had to take what was given to me because we were literally out of time. I hate giving poor reviews, but at the end of this process and the owner getting irate with me, things only got worse.