Place is quite the joke with their warranty situation. I had recently purchased a device with…read morepods 09/07/23. Within the last week and a bit the button kept sticking and firing in my pocket or after a hit.. upon warranty exchange I was told by the employee who had also called the manager stating. Because i do not have an account with them i cannot warranty. Why was I not asked to make an account upon purchasing the device? Money grab shop. Stay away:)

Cute and cozy vape shop! Huge juice and device selection,…read morestaff is very nice, welcoming and educated! 10/10 would recommend!

My first visit there today, very welcoming and a large assortment of accessories for all smoking…read moreneeds. As a cigar smoker my focus was on cigar items but saw lots of other stuff too for pipes, hookahs and e- cigarettes. Prices seemed fair on the items I looked at, purchased a really nice punch/bullet cutter. (Hopefully I don't lose this one!). Will go back again to check out the actual cigar selection at another time, but based on today a great experience. Staff (owners I assume) were very friendly and happy to assist me when necessary but were not over bearing or looking over my shoulder every 30 seconds. So as I said will definitely go back again when I have more time.

Purhased a 169.00 eVap device, which broke 2 weeks later. I went back, looking for help in getting…read moreit fixed, and they wouldn't even consider helping out. The answer was, its made in China, and there are no warranties. The manufacturer says that there is a 3 month warranty - the vendor sends it to their repair depot and it gets sent back. But Smoke & Gift doesn't honor this. I used to use this store weekly for vapor, spent 500 or more on mods and etc. I will not return with a policy that doesn't meet the minimum of the products they sell.

Best shop in brantford they helped me out all the time and if they don't have what you are looking…read morefor they well help you get what you need

amazing customer service. I had an issue with my vape I bought from them and they took care of…read moreeverything and more! We need to appreciate businesses with good service like this. I rarely am as impressed with businesses as I was with them. If you're looking to vape, buy vape items, support them as they will surely satisfy any questions or issues you might have. Thanks guys! Super impressed !!!

Friendly and knowledgeable staff and some amazing juices make this my favorite vape shop in…read moreMississauga.

The staff is amazing and they have tons of options for both liquids and vaping machines AND…read moreaccurate information! The atmosphere leaves something to be desired, in a bit of a skanky neighbourhood, but they are experts. Totally worth going here. (Also, a place where u can convene and vape with friends or the staff; couches, tables, etc.,)

In all honesty I was taken aback by the lack of customer service. The vape I received was leaking,…read moreand I therefore reached out (which took multiple attemps, I kept them). I was simply told by Roula Matar (who dismissed the leaking and went on about the puff counter) there was nothing they would do. I therefore disposed the 30$ vape (that stained one of my purses), and the experience left such a bad taste in my mouth I will do no further business with them.

Great customer service. Very knowledgeable about products. Loyalty program. My go to store now.read more

I came in for my Birthday today and Miya was so bright and kind she had a big smile wished me a…read morehappy Birthday. I total recommend i have been coming here since I was in my 20s thank you Miya for all your great help.

Used to come here back in the day, loved it then love it now…read more Owner's are Great people you honestly can't get much better people then them running a shop like this, I've been coming here for 10 years almost now & the service has gotten nothing but better The Pricing is Amazing as always & high quality products all around, Selection doesn't end you will find exactly what you are looking for & if you don't I'd be super surprised, always came here & always will!

Avoid this shop at all costs!! they are professional scammers. Last night I bought a bong from them…read moreand after the first hit I felt something was off with it, I cleaned the bong and found out it had a manufacturing defect as shown in the photos. I took it back to the store in less than 24hrs and man were I hugely disappointed! The requests I made were very sensible, they were either: 1) Repair it, 2) Exchange it, 3) Refund me. They said nope can't do any, we will refund you only 65% of the original price and take the bong back from you because you used it, and btw I was the one who honestly admitted using it for one hit only, although I cleaned and dried it really well, there were no traces or smells left whatsoever, and I could have kept that piece of information to myself. I refused to give it back to them and settle for less than the full price because I know they will put it back on the shelves and try selling it to another customer. I kept trying to reason with them in the most logical way but nothing, in the end the guy chased me out of the store and told me he has work to do and I was wasting his precious time, I asked for the Manager's number he said cannot give it. I was very disappointed at their lack of professionalism. If there are negative stars I'd give them. And again avoid them at all costs!!! I vape too, and I believe I dodged a huge bullet here.

Rude always out of stock way overpriced compared to other vape stores! Like 5-6 dollars ripoffread more

originally was vaping years ago to quit smoking and it just didn't work but I really wanted to…read morestart working on that again so I contacted Mark at pony boy vapes and he was awesome to deal with, gave me such a great customer service and made me feel like an old friend who really does care about helping you quit smoking. both my husband and I purchased new machines and juices that he customized for us and already were seeing great results. Mark even called me back to follow up to see how it was going which I very much appreciated. they have great products and the juices are awesome and I can't say enough about how much I appreciate Mark's great customer service and knowledge. would certainly recommend the shop to anyone

Out of boredom owning a vape sounded like a good idea. Vapes in general were foreign to me. All I…read moreknew is that they helped people quit smoking and it looks bad ass doing tricks. But Matt, the owner, and one of the other Pony boys (I apologize for not remembering the name, Matt gave us his card) were quick to educate us on how they worked, the juice nicotine levels, cloud chasing events and eggplants I don't think I'll be huffing and puffing clouds as big as these guys anytime soon but you can't help but try My partner came here to buy one. I don't own a vape yet but if I'm in the area this place will be the place I get it!!! Stay gold, Ponyboys. Stay gold!