Well now, where shall I begin? Are you sitting comfortably? Good... While visiting friends in Edison, NJ about eight months ago I was quite intrigued by the vaping devices that they had switched to, after putting down their cigarettes. In fact, I was fascinated. My friend allowed me to try one of his spare devices (this seems to turn into a collecting hobby, as one device or liquid is not enough) and I found it to be quite enjoyable. I decided then and there that I would, likewise make the switch. They had suggested this shop to me, as it was nearby, on my way home, and allegedly staffed with class A staff.
Now, on to my experience, or should I call it....I don't believe I have the words to properly describe it. Salvation, perhaps? Trip to Nirvana, likely.
I WAS greeted immediately upon entering the dungeon that is the shop [Black walls, floor, ceiling, and mirrored windows] by a delightful young lady with glasses (I'm sorry, But I don't recall her name}. I explained to her that I was not a vapor and wished to start. She began by inquiring about my budget, not my income, but how much I was willing to spend. To which, I replied, under $300 US, so if I decided I didn't like it I wouldn't have an extremely expensive paper weight for my desk! The showcases were crammed with so many different devices that I was in sensory overload.Items ranging from $25 US to over $900 US (I was astonished). While the young lady was assisting me, a young man, whom I can only assume was the proprietor was sitting at a little work bench doing what I now know to be building coils, while speaking to a rotund man with a goatee and a cane whom was sitting on a couch behind him. They seemed to be discussing technical specs on different devices, and the large chap also seemed to be explaining the finer points of electrical theory to the shop keeper. It would appear this establishment had in house repair service as well. Very interesting. Anyway, After selecting my device and the proper accessories,(a JoyeTech eGo One and 2 extra 5 packs of coils in both resistance ranges) the shop girl walked me over to the "Tasting Bar" where I was able to sample any flavor of liquid they sold. Further impressed. After which, she asked if I would like to open the package and have a tutorial, to which I agreed and THAT was astonishing to me. Never had I seen anything of the like!! During my experience, a second customer entered the shop and the prop. immediately stopped what he was doing to assist him with his shopping experience. The customer mentioned in passing that he had been having some sort of trouble with his device, to which the large man wrestled himself from the couch and asked to see the device. He removed a pair of spectacles from his shirt pocket that had a watchmakers loupe affixed. he examined the connection where the tank screws in and found it to be in need of cleaning and drying. Which he handled for the customer, as well as cleaning the battery connections, and giving the remainder of the device an inspection, in all of 5 minutes at no charge!!!
Needless to say, an establishment with this level of customer care DESERVES our business, The owner has a firm grasp on the concepts of customer service and marketing, without the need for high pressure upselling, and I can assure you I shall return whenever I am in the area. Further, I make it a point to mention the place to any fellow vapers I cross paths with as I travel the globe on my lecture circuit.
To the Owner: I apologize for the delay in posting this review, I procrastinated and then forgot entirely until I realized I was out of that chocolate flavor Rain, something or other. When , I'm next in the State I shall have to stock up!!!
Cheers, and Happy Vaping,
Professor J. Harknell
Applied & Theoretical Physics read more