Absolutely the best! Fair & honest. John and his staff are top notch professionals who realize you…read morehave other things to do than have you car in the shop. Quality repairs are backed up 100% and they have no problem with a customer asking questions and explaining things in detail. What more could you ask for?

I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

These guys really help me out. The stem of my tire broke and I needed air. They don't fix tires,…read morebut the owner was so nice. It was even gonna let me borrow the pump and just have them hold onto a credit card for collateral. I would highly recommend doing business with these people. they're a diamond in the coal mine.

Great service! Fast! More importantly... meticulous!!!…read more They repaired my Audi Q7 after a tree fell on it. The quality of work was beyond expectations. I then sent my mother there for work on her Range Rover Autobioraphy... they pre-ordered that needed parts. Scheduled the work once parts came in for a time she was away on vacation. It came our beautiful!!! Definitely and highly reccomend!!!

Always perfectly satisfied! This is my third repair by Lo Balbo Bros. Excellent shop, service and…read moreattn to detail! I wouldn't go anywhere else.

My car started pulling and shaking and making some sketchy noises right before I was about to pack…read moreup and leave for 4th of July weekend. I've never had to get my own car serviced and repaired before so I wanted to know that I was in good hands. I went on facebook and asked the harbor point group what people recommended for auto repair and the great reviews of scottys caught my eye. I called up scottys and they let me know they were booked for the next 2 days (it was the first) but they said to drop it off and that they would do their best to look at it beforehand. sure enough I got a call the next day with a breakdown of what needed to be done. They gave me an estimate which was HALF WHAT THE JEEP DEALER QUOTED US, plus it didnt include some of the nonsensical stuff they suggested to fix that scottys said did not need to be done. ultimately they were able to get everything done before we headed out for vacation. when I went to go pick it up, they had admitted there was a communication error and that it wasnt ready just yet and that it would be another hour or so. I mentioned that I had just took an uber and had a lot of other things to try to work on and to see if they could try to give me an accurate time estimate. the guy there (isaac i think) just handed me a set of keys and said heres a loaner ill call you! that alone made this a 6 star experience! talk about admitting to a mistake and making up for it with phenomenal service. anywho, i know where ill be getting my oil changed moving forward! thank you guys!

I don't believe Scotty knows what is going on at the shop. The young guy managing it is dishonest,…read moreand in my experience tries to run up the bill with unnecessary crap. He charged us a ridiculous price for a tire too. When I mentioned another local tire vendor offered much better prices, he said they get cheap, low quality tires from China. We'll, guess where the tire he installed was from. You got it- China. Do not trust this guy.​

My car is fixed! Thanks to John Perry at #HopeStreetService !…read more The elusive problem? A loose ground wire shorting out the car's computer. Thanks to John for not giving up and having the good sense to bring in someone well versed in Fords! If Hope Street Service isn't your mechanic, they should be! A rare find these days, an honest and thorough repair shop!

This is my first negative review on any business on yelp. So, here's my experience: My car wont…read morestart this past December and I got it towed to this nearby service shop. Spent a ton of time, energy and money to get the fuel pump replaced. Couple of days later, stopped at a gas station and noticed gas gushing out from the rear of the car. Took the car to the same shop next day and they won't troubleshoot the issue for me. Told me the fuel neck is probably rusty and just don't fill the tank to the top. Well, I never had any issues with the fuel neck/seal or filling gas prior to this fuel pump replacement job. A few days later my check engine light came on for the same reason as the fuel evaps leak detected. They didn't help me with any of these issues despite charging a hefty amount for fuel pump replacement. Zero customer service. I won't be back for any of my car service needs at this location and do not recommend this service shop to anyone.

Great place to get your car serviced, but it has been closed for a long time, and the ominous sign…read moreon the door indicates it's closed until further notice. I live nearby and have been going to A & K for a long time . No one answers the phone. As I say, this is ominous.

the best mechanic hands down in CT. You won't find a better place to have your car fixed. Kola has…read morebeen fixing our families cars for decades. Trustworthy, honest, reliable & very friendly. The value of having a mechanic like him is priceless. Zachary Kovacs

Had a leak in my engine cooling system, requiring a total replacement of a German part which was a…read morecombination thermostat and water assembly. It was a complex and frustrating issue, but Steve walked me through the entire diagnosis process in real time. In constant contact, responsive, and completely transparent, Steve sent photos and videos of the engine, explaining what was wrong and how it had to be fixed, step by step. Completely transparent with pricing and progress of the repair-- clear, fair, honest. Steve is the man, he will do you right.

I came here to have the thermostat changed for my sons 2005 Honda Civic and really felt like I was…read moretaken advantage of. They charged me $193.00 dollars for the new thermostat with labor. A big ripoff. When I got the car back, I brought it down to my mechanic Chris to have a new radiator installed. He checked the repair work that was done by Shell gas station and he told me that the mechanic didn't install a new gasket with the thermostat. This is really basic stuff. My mechanic charges $50.00 dollars for the same repair. I was in a hurry and never should have come here. I read some of the other reviews and they seem to have no credibility. I personally would never recommend them to anyone. STAY AWAY!

I have been bringing my foreign and domestic cars to Joe and Mario D'Agostino's place for 30+ years…read moreand only have great things to say about them. As stated in another review Joe is extremely well-trained and skilled at diagnostics and auto repair. Although they are foremost BMW and Audi experts, they can easily handle any make/model. They love working on Italian cars, btw. Agree that they are a hidden gem for auto repair! They are very, very trustworthy; repair estimates and costs are always very fair, if not under the market. I love these guys and recommend them highly. We own 5 cars and they service all of them (Toyota, Honda (2), Fiat, Subaru...Volvo and Ford in the past). You will not be disappointed. I would give them 6 stars if it were possible!

Joe was arrogant, rude, and unreliable. I took my car and he refused to service me when I told him…read moreI was looking around for great value. He quoted me without looking at the car and then he got upset when I told him I would think about it. I would never recommend him. He is not the only BMW auto repairer. I found better service better client service and much better work.

Just went in an hour ago for an emissions test. I walked in and there was nobody around. However,…read morein a minute or so a friendly guy appeared and asked how he could help. He said, "Absolutely, no problem" when I told him I was just here for emissions. Literally 5 minutes later I was done with a "Happy Holidays"! It says on my sheet that I was dealing with Ronny, so give Ronny a nice Christmas bonus. He was very pleasant and super quick. I know it's not like I was dealing with major repairs, but I just need to report the friendly, smiling service that was offered. Thanks Ronny.

Had a brake job there.My cars brakes locked on the Merritt Parkway @ 55 mph. Then I had to nurse my…read morecar back to Sotire's. The heat from the brakes MELTED MY CARS HUBCAPS. They tried to repair the brakes several times with the same result. I could have been seriously injured or killed or worse yet, killed someone else. No apology, nothing. But they did remember to bill me.