I always enjoy checking out the basketball shoes at Footlocker. In my opinion I believe Footlocker…read morefocuses more on basketball than anything else, which is my favorite sport so I like that haha. The staff here are always super super friendly and helpful. I've asked them tons of questions about the shoes and they've been able to help out. Expect to spend some money when you're here because their products are usually the newest items so they aren't cheap. Good atmosphere as well! Would come back!

I was very disappointed in the selection of shoes but even more disappointed in the staff. We were…read morethe only ones in the store and I had to ask twice if they could check for our size. No purchase was made and won't be in the future either.

I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.

what pieces of $hit! Hire new employees and after they quit their old jobs tell them they will fire…read moreyou if you don't sign up one member for every hour you work. you won't be compensated for the memberships but your supervisor earns a bonus on this. The supervisor then threatens to fire you if you don't earn him the bonus.....

I was very disappointed when I went to the Nike store yesterday. I did not find the staff to be…read morefriendly or helpful. I tried to make a purchase using a debit card. I typically run my debit card as credit but was unable to. The person who checked me out offered me no assistance when I asked for help to run my card as credit. I happened to recently get this card, and I could not remember my PIN number (yes this part is my fault). However, the person who helped checked me out should have offered to help me figure out how to run my card as credit instead of just staring at me with an attitude. I ended up telling that person that I could not pay for my items and left because I was so frustrated. I was very disappointed and do not plan on going back to this store anytime soon.

The staff here were very helpful, and let me know of their availability of walking shoes. Although…read moreI didn't buy anything, I would recommend this shop.

My doctor suggested trying Heartland Soles and I was kind of meh about it. Now I can't believe the…read moredifference having a good fitting and supports has made with my workouts. I was shocked but very happy.

Use caution when ordering from Aldo's website (per myself and a store employee)…read more I ordered a pair of boots online and didn't like them in person. No problem, we have an Aldo store here in DSM, and I packed the boots up and took them to the store for return. I had my receipt, so I thought, and the return should have been easy. Come to find out, I did not have the receipt...I had the packing slip, and the receipt itself was long gone in the garbage...because it was hidden under the shipping label on the outside of the packaging. Because I did not have the receipt, the store couldn't refund my money. They couldn't give me store credit. They could only do an immediate exchange for something else. Bah. That is just dumb. And that is also why the store employee told me to use caution when ordering from the website. (He recommend to come into the store to place orders...that way you get a printed receipt. Seems like a lot of work to me, but he was trying to be helpful.) I did find a replacement pair of boots, and they even let me use a coupon. I feel like I'm not putting into words the service that I received while I was here. Let me try again: Although I was not pleased that my only option was to do an immediate exchange, the staff was incredibly helpful. Alex especially. He clearly explained the policies to me and empathized that they were less than ideal. He carefully processed my exchange and was very pleasant. I emailed Aldo corporate about his service--that's how good it was.

Wow, this store used to be an eye sore, now it's AWESOME! They have such beautiful shoes, bags and…read moreaccessories. The staff is really helpful and the manager Morgan could be a stylist. She can find the best shoes, purse, etc... for your outfit! She can even give you ideas on different ways to wear your new shoes! I'll be back!!!!

The selection is pretty good. Usually the staff is very nice, but on a trip on the 06-13, there…read morewere multiple staff members going around to multiple people saying "just so you know, we close in 20 minutes" really rude. It was two different young girls. I had over $400 worth of stuff that I put back because of how rude they were. They were in such a rush to leave, yet when I was walking out the door I noticed only one person checking people out. Wow.

Terrible service customer service. Sent out wrong order. Sent out INFANT shoes instead of Size 11…read moreADULT shoes then said that was because they were out of size 11 ???????????

I visit family in Illinois each year, and drive to Iowa to visit cousins and in-laws, as part of…read morethe trip. I ALWAYS make it a point to drive to the Des Moines, J Crew, though it is out of my way. I often shop at the Skokie, Illinois location, which is nice, but there is something about this Des Moines location that sends me. I have always been greeted and treated with kindness, and I never leave empty handed, and always leave with way more than I intended. The employees are courteous, helpful and seem to genuinely want to help. I am actually embarrassed by how much of my wardrobe consists of J Crew. As far as I'm concerned their dresses are unmatched, and I adore the Crew Cut line for my children. This location is has a pretty varied Crew Cut selection, and I cannot say enough good things about it. I am thoroughly pleased and so grateful that there is a location when I visit Iowa.

Don't buy their jeans if you're a normal guy who has an active lifestyle. I like the look and fit…read morebut they fall apart and JCrew does not stand behind their products. Other companies like Eddie Bauer offer lifetime satisfaction guarantee and so forth. My pocket fell apart and they didn't even offer to have it sewn up for me. Just, "sorry but that's wear and tear." I've been wearing blue jeans for 45 years, and I've never had that happen. Poor quality, poor customer service.

This is the epitome of awful service. I'm not sure if it is the standard ageism we get everywhere,…read morebut it is sooo hard to find anyone to help us. We came in this morning at about 11:00, spotted these Timberland City Blazers my husband fell for. Waited 10-15 minutes for someone to help, and every time we flagged either of the 2 employees, mostly playing on their phones, they'd duck and hide or go into the back. We walked around to look for the boots at other stores for about an hour, and after we couldn't find them, we came back to see if we could get some help a second time. Stood around for another 10 minutes this time, before leaving again to find them at Jordan Creek. To no avail, we came back to the store a third time. We stood around for 5 minutes and we were *finally* able to grab someone. When we waved him over, there was no greeting, just "what?". Absolutely ridiculous. We bought the boots because we couldn't even find the same color online, and we'd done our fair share trying to find a similar style/brand elsewhere today. After this, we'll never be back.

Wow, talk about lack of customer service. I spotted some sweet Adidas shoes on sale through the…read morewindow and since my shoes are working on a pretty good hole on top, I thought this might be it! They were on sale and they had multiple options.. So I asked the 2 guys standing around if they had these particular shoes in my size. They both kinda looked at each other like "you want help him?" Nobody was jumping to the opportunity to help me. Finally after pulling teeth one of them went to the back, I asked the other one how his day was going, and he kinda was staring into space and didn't even realize I was talking to him! HELLO am I invisible in here or what! Finally the other guy came out, and naturally the largest options they had were 11 1/2! I have wore adidas shoes in a size 12 since I was a freshman in high school I knew that is what I needed and these were not going to work. The guy kinda scoffed off when I said it was a no go. Bummed they didn't have my size, as the shoes were cool and at a great price, but man that service was not nice!