Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.

The staff here were very helpful, and let me know of their availability of walking shoes. Although…read moreI didn't buy anything, I would recommend this shop.

My doctor suggested trying Heartland Soles and I was kind of meh about it. Now I can't believe the…read moredifference having a good fitting and supports has made with my workouts. I was shocked but very happy.

Stop the crowded e-commerce highway maze and walk into "Brown's Shoes" for high end quality…read morerunning, walking or hiking shoes. The management team consistently caters to a high end crowd that want's to escape the lack luster shoe carnival, out of your size rat race, pushing & shoving of crowds, poor quality craftsmen's material and the lack luster help. At Brown's you join a chic group of customers who want quality over trends as well as selections that narrowed down to comfort, fashion forward, and quality. What's not end management will order for quick pick up in store or at your door. My favorites are "Pikolinos " ( real calf leather) a statement tennis shoe that is very versatile and of high quality.

This is my favorite place to get shoes for my boys. They always provide the best customer service!…read moreI tell them what the boys need, they measure, talk to us about suggestions, personally put the shoes on, and check the fit and comfort. It's so nice being recognized and treated like family within the cityscape. A couple tips: don't be afraid to ask about shoes, as they keep some in their warehouse, but will gladly bring to the store if you ask. And be sure to check Valpak online for coupons!

I'm going to give Kai 5 stars! He's phenomenal, created the perfect new custom orthotics!!…read more I had many issues though getting ahold of anyone- I would have to call multiple times. I left messages and no one ever followed up so that was frustrating coming from out of state for these. I'm hoping that the orthotics last forever, but so far so good!

This guy is an artist! I should have reviewed this place a long time ago. I used to get custom…read moreinserts here annually, via the VA. I didn't realize what a gem I had until I moved back to San Diego and have tried and failed to find a new place to get comfortable inserts. I tried so many different inserts before and after my ankle surgeries. I have high arches and post surgery one foot that rolls to the outside when I step down. He made me standing molds and at least 7 inserts that he made sure were comfortable before I left. I'm planning a trip to Iowa and I'll be sure inserts while I'm there. Even though I have to pay out of pocket -- that's how much I miss this place.

I purchased a couple of sweaters for my wife, as Christmas gifts. One sweater fit, the other did…read morenot. Talbots is not a store with low prices. I had the gift receipts for both, but couldn't remember which receipt, went for which sweater. So my wife took both sweaters (and gift receipts) back in to the store I purchased them from, with the intent to either replace the non-fitting sweater or receive the amount I paid for it. She was met with extremely poor customer service by a "mature employee" (probably close to my age) and was given a hard time and down right rude attitude to her, about returning the sweater. I shopped at Talbots, because at one time they were a very reputable store, apparently this is no longer true. My wife was so upset, that when she came home, she said she would no longer shop there again; and asked that I do the same. In this day and age of struggling economy, you would think a store of items priced as they are, would put forward a better customer service attitude to retain clients. Unfortunately, not only did they loose my wife's future purchases, but mine also, going forward.

I've had excellent assistance with online returns--efficient and friendly. Shopping in-store has…read morealso been very helpful, helping me find the right size and style(s) I prefer. I've found their clothing to be very good quality. Sales racks are irresistible!

The selection is pretty good. Usually the staff is very nice, but on a trip on the 06-13, there…read morewere multiple staff members going around to multiple people saying "just so you know, we close in 20 minutes" really rude. It was two different young girls. I had over $400 worth of stuff that I put back because of how rude they were. They were in such a rush to leave, yet when I was walking out the door I noticed only one person checking people out. Wow.

Terrible service customer service. Sent out wrong order. Sent out INFANT shoes instead of Size 11…read moreADULT shoes then said that was because they were out of size 11 ???????????

I have to say that Dora, the sales associate I had the pleasure of meeting, is absolutely…read morefantastic! She was so very helpful and knowledgeable! I was on my way to a dress fitting and decided to stop by to see what they had. I was impressed, they have an awesome selection of comfortable & supportive shoes. But these are the cutest 'therapeutic' shoes I have ever seen. No longer do we have to make that impossible decision between comfort & style! I will be returning very soon for my adorable, yet comfy wedged sandals that will last for years to come!

Super freaky fast and FREE shipping. We were in there on Sunday and ordered a sale shoe in a size…read morethey didn't have on hand... arrived Tuesday. Also the sales girl is my current hero for convincing him to actually make a purchase :)