I'm a little late posting this because it's been about two weeks, but I definitely wanted to make…read moresure these girls got the recognition they deserve! Huge shoutout to Lilly, Camille, and Jacks for taking such amazing care of me and my son Razzi. They helped us find some AMAZING shirts, made sure we got the best discounts available, and their customer service was seriously next level. They were friendly, patient, knowledgeable, and genuinely made the whole experience fun for both of us. Also, a huge shoutout to their manager! I unfortunately didn't catch her name, but she was just as awesome and you can tell she has a great team. Experiences like this are exactly why you come back to a store. Thank you again, ladies -- Razzi and I appreciate you!!

Came to return an online purchase. Easy process. Luckily I brought the receipt which came with the…read moreorder. Made it more convenient than looking it up on my phone. The store was so neatly arranged and clean. Easy to shop. I found a couple of accessories which were buy one, get one 50% off. Good deal. Lots of clearance items and the store was also having other specials. Will be back. Good service and many choices for items for myself and others.

Let's be honest lulu is pretty dang expensive, but the fact that this outlet exists and I can get…read moresome of their clothes at a discount?! I am about it. The store is very well stocked, clean, and organized. Even some of their best-selling items you can find here such as the define jacket and scuba hoodie. The lady who was working the dressing room area was very helpful. They still try to give you a more personalized experience and will write your name down on your changing room. The people working at checkout are pretty quick. There is usually no line or if there is it is only like a 30 second wait to checkout. Definitely have this store on your priority list to checkout while at the Castle Rock outlets.

Excellent customer service. All the employees were friendly and very helpful. The store was clean…read moreand organized. I got some great finds and will be back again.

I absolutely love this place because I can order online and return at this store. It's not very far…read morefrom my house! I really love browsing their clearance racks because there's always something cool to check out. Especially since my feet are pretty large for a woman! My husband found the most amazing shoes for work and he is one very happy camper!!

Went to spend the dollars I earned at a prior shopping trip. He was looking for shoes and I wanted…read moresandals. He helped me find some and he tried several styles but nothing was comfortable as we would have liked. So we purchased my sandals. Holly had asked me if I needed help on the sales floor and she was our cashier. She's friendly and helpful. It was a good visit. Too bad he couldn't find shoes.

Drove all the way to Southlands to go to New York and Company as I needed a suit for a wedding. He…read moredoesn't like shopping but since I wanted his opinion, he had to come with me. So we came to this outdoor mall as he didn't want to deal with walking around other people in an indoor mall. The store is closed. Permanently. So I'm panicking and sweating as I didn't want to drag him to a mall. I decided to check out this store as I do love their styles and hoped they had a suit. Alfreda greeted me and I explained I needed a suit, preferable two buttons and single breasted. I think I took her by surprise as I was that specific. But she walked me over to a suit - I believe it's the only one they have in the store - and it was two buttons and single breasted. What are the odds? She selected my sizes and led me to a fitting room. I love their fitting room area. It's plush and fancy with comfortable chairs the gentlemen can wait in. Carpeting on the floors so our feet don't touch cold tile. Alfreda asked if I would come out so they could see how it looked and i said of course as I wanted him to see it. I said a prayer and tried on the smaller size pants. A little snug. So I tried on the larger size. It fit! Put on the jacket in the matching size and looked in the mirror. Looked like it would work so I went outside so he could give me his opinion. He actually liked it! I was so relieved. Alfreda said i looked nice in it and so I was sold. Alana rang me up as Alfreda had another customer and we were talking about why I needed such a specific style. When she heard I would need a white button up shirt to be able to wear a tie with it, she said she had a style to show me that someone had returned in a larger size. It was cute. Cut in a little at the sides to show off your figure instead of simply hanging loose. I tried it and they suggested I order it in the same size as the suit. And the best part? They ship it to me free of charge! It would take a week but it would save me from running around. What could be even better than all of this? I received a discount for my purchase amount being above $100. Both ladies were so nice and made me feel appreciated and beautiful. All the stress of finding the perfect matching suit for the event gone. Definitely recommend.

I recently ran in here looking for an appropriate funeral outfit that I needed ASAP. The ladies…read moreworking in there were incredibly helpful and were able to outfit me and my sister in law. They steamed everything for me so all I had to do was take it out of the bag and wear it. That was so appreciated as I also had to get 5 kids dressed that day. Looking around the clothing in there looks fabulous and I can't wait to return when I have something a little more pleasant to buy for.

He needed shoes and after convincing him that we should check this store out he agreed. Greeted…read morewhen we entered. They have a buy two shoes for $119.99. Good deal if you need shoes. He picked one out and tried it on. It was even his size without him looking at the signage. Meant to be. And he liked it! Hallelujah! He hates shopping so I'm glad he found a pair right away. He looked at a couple more styles and then had enough so we purchased them. They have a rewards program but we don't shop there enough. And they wanted an email to send your receipt to even though they printed it out for me at the end. Hopefully I'm not in a database subscribing to emails. Associate was pleasant.

They tell you the time frame for returns and look for any readon not to honor that. The shoes I…read moretried to return had a small scuff mark on the side, easily wiped off but she refused them saying they were used, I wore them inside , the soles were clean, never going back

I was very impressed with the helpful staff. I had a raincoat that I bought at a store over a year…read moreago. I have not even taken tags off, but I am now 3 sizes smaller. I went to North Face to get a new coat for an upcoming trip. On a whim, I brought old raincoat along. They gave me 40% of tag price toward a new raincoat. They were very helpful, and frankly I did not expect even the amount they offered. Great staff.

Store manager Rylee told an African American woman that a Northface coat she returned for feathers…read morebeing found in giant balls could not be returned an honored by Northface return policy. The woman told Rylee the condition of the coat over the phone and stated Rylee told her she would allow her return it and get another one free. After being reminded of that Rylee then said she take an extra 30% off of a lowest new coat. The coat she bought was identical to the one she brought in. Instead of of 80% off with 60% off and 30% that woman had to pay over $100 for a $350.00 coat. We were flabbergasted by Rylee acting racist and not following the free return lifetime Northface return policy. As the customer took pictures of the returned coat we did too. It's disgusting.

i work at here at torrid best people work here we always make sure to help everyone that comes here…read morealways doing our best to make sure all our customers leave happy !! come visit us some time for great deals !! and the best selection of jeans dresses and bras !!!

This is the second time I've visited this Torrid. The first time was a bit shocking and I had sworn…read moreto myself I wouldn't come back. However, against my better judgement I did end up going back. This time I came into the store I had my husband and daughter waiting for me in the car. My daughter is little and the weather was very cold. As I was about to check out my husband came into the store and asked for a bathroom for our daughter. I let them know that they weren't some random people but with me. This didn't matter. The apparent manager explained that her employees are not paid enough to offer public bathrooms. I couldn't believe that even though I was spending over $100 they wouldn't make an exception for a child. Because of this I will never be back. I rather pay shipping or retire my card than come back to this location.

Greeted upon entering the store and Casey let me know about their sale and specials for Memorial…read moreDay weekend. He was personable and friendly. I wandered around and picked out a couple of things to try. Casey got down a shirt for me as I wasn't tall enough to reach it. The fitting room associate was so nice too. The item I tried was hand sewn so there is a little variation between the pieces. The skirt of the dress didn't lay well where the zipper was and that was too bad because I really liked the dress. It would have been perfect for an upcoming trip. The prices are affordable with the sale and average for the mall itself. So definitely check them out.