She's the best doctor I ever had. Went to her for Decades. She always listend to and addressed my…read morefears and concerns and would not stop till we found causes and solution. THANK YOU DR C! I Miss you

I have to disagree with the top reviewer (who seems to stay at the top no matter what? Interesting…read more Must be some Yelp thing I don't know about. I actually suspect that her staff may be adding all these 5 star reviews to keep the rating balance alive - but I digress...) and concur with the majority of the rest. I saw Dr. Stroud in this office. I'm reviewing here because neither the practice - LICH Family Medicine - or the doctor I saw have an entry yet on YELP. The doctors at this practice are truly, truly good, solid doctors. Dr. Stroud could occasionally be hurried and scatter brained, but most of the time she listened and responded well to most of my concerns. The problem is that in a doctor's office, quite a bit of your time is spent dealing with the office staff. And at this practice, the primary issue is absolutely their abominable, insufferable, HORRIBLE staff. They are unfailingly inappropriately loud, rude, dismissive, unhelpful, and generally the textbook definition of poor customer service and patient care. The last straw with this office (and there were many before this one) was this past Monday when I found myself knee deep in throes of the flu, pregnant, with chronic respiratory disease. I called the office first thing that morning to see if I could get an appointment to see Dr, Stroud. I got the voicemail (as usual, no one EVER picks up the phone at this practice) and was reminded that there were walk in hours that day. I know what walk in hours mean at LICH Family Med - it means HOURS and HOURS of interminable waiting - so I decided to stay on the phone and see if I could reach a person just to make sure that it wasn't at all possible to get an appointment. After several attempts, including redialing the number over and over again and getting no one, I decided to just show up. When I did, the receptionist, after making me wait for her to finish her personal conversaiton with another member of the staff, unceremoniously informed me that one of the doctors was on vacation, the other was sick, and that I could return on Wednesday - two days later - if I wanted to be seen. First of all, if they had picked up the phone EVER I could have avoided dragging myself, flu riddled, pregnant and on the verge of an asthma attack to the office in the first place. Second of all, since there are no doctors in and therefore no patients to see, it BAFFLES me why the fact that walk in hours were effectively canceled was not added to the voicemail - especially since they never answer the phone. Did I mention NEVER? Yeah - NEVER. It was a blessing in disguise though, because after meaning to for months now, I finally got off my duff and found a new internist. I made an appointment at a wonderful practice in the city with a person, in 10 minutes flat. My doctor saw me 15 minutes after I walked into the office. He determined that I needed to see a specialist, so the staff made an appointment for me with a pulmonologist while I received breathing treatments in the office. (!!!) I was treated like a sick patient and a paying customer and I didn't have to wait for anyone to finish discussing thier weekend to attend to me the entire time I was there. I bet the billing will even be done correctly - the impossibility of which was a foregone conclusion at LICHFM. I don't know why or how LICH Family Medicine continues to operate the way they do and keep patients, but I'm done with them for good. They can fail to call in refills, fail to read charts, smack gum while they loudly discuss people's charts, and otherwise display with precision what it means to give bottom of the barrel service with someone else from now on. I'll take my business elsewhere.

Boris Itskovich is very professional , and great doctor ... he took all necessary exam and cure me…read morevery well , god bless him!!

I had the exact same experience. He put way too much product under my eyes and I looked like…read morethe"before" AFTER! Huge bags. When I asked him to remove it he became Mr. Hyde! He began yelling at me that I was not the professional and belittling me. Then he begrudgingly got the Hyalauronidase and stated angrily.."Ok Point where you want me to take it out, POINT!! I thought You're the Dr.. but he made me put my finger on my face and he injected wherever I pointed!! He said I should not come back to him. I Told him it wasn't personal why was HE getting so upset. If you don't let him talk you into doing more than you think you should have, I think he is really good but if he gets going on you and you don't stop him, he goes to town.. Be careful cause if you don't like it, YOU will get yelled at too!

Dr. Regina Sotnik is by far one of the best physician I've ever encountered. I don't really write…read morereviews, and if I do, it's not usually good. I booked an appointment through Zocdoc; thinking I'd only see her once because I just needed a quick physical. After my first encounter with her, I knew I needed to drop my PMD and make her mine. Dr. Sotnik is the epitome of a real primary physician; ensuring that you're thoroughly cared for system by system. I've never had a primary, who went through every lab in detailed they way she did. Dr. Sotnik needs one hundred stars for the work she does, she keeps it real and does not sugarcoat anything. I've never felt more cared for; more informed about my health until our encounter. Her office is clean, especially the bathroom. She does have medical assistant interns, who work with her but they are always very polite. Her office assistant, Gloria deserves a special nod as well. The wait time is usually less than thirty minutes from appointment time, if any wait at all. If you need an excellent primary, please put her at the top of your list. Best, Rhoda

When I started going to Dr Sotniks office a year ago. She was not at all nice to me.in fact I left…read morethere crying and vowing to find another doctor, however, I must say I continued and Dr Sotnik has provided nothing but care ,brutal honesty and valuable information. I'm def not the easiest patient as I don't like to follow orders and be held accountable. With dr sotnik, you haven't a choice, she's on you. Especially as a diabetic patient that was in poor health. She helped me back on track and my A1C and weight has been down and I feel so much better now. Ms Gloria who is her office assistant dies it all and is very warm and accommodating at all times! Dr Sotnik is lucky to have Ms Gloria!

Dr Eli Rosen and his entire office including the additional doctors are very knowledgeable and…read morecapable doctors and very sensitive to the patients needs and feeling. Dr Eli Rosen is Extremely recommended doctor on all levels. As a person Dr Eli Rosen is an outstanding and sweet family man who cares about his community and I have Big respect for him on all levels. On a personal level I'm a fan and appreciate all the extra care he showed my family for all the years

I'm truly dislike this doctors office. Although the doctors and medical assistance are super nice…read moreand sweet the whole visits turn sour because of the receptionist. She is rude impatient and make snide demeaning remarks. This is a doctors office not the DMV!! Every time I have to go to the doctor that receptionist manages to ruin my day. Its truly a shame.

Amazing, brilliant doctor. I love her! Unfortunately it can be difficult at times to get an…read moreappointment but when seen she is very thorough. Highly recommend her.

Short story: Dr. Glass is nice and her office is clean and the staff friendly, but don't make her…read moreyour primary care doctor unless you have unlimited time to visit her and lots of money to pay for copays on the appointments. She will make you come in for an appointment for the smallest and most unnecessary things over and over again. When I came in for my first appointment, I found the office space to be nice, the staff to be helpful, and the wait time to be appropriate. I also thought that while Dr. Glass was quirky she was attentive and knowledgable. The trouble came afterward. I had seen her for my yearly physical, although because I deal with a chronic condition that requires a specialist I am frequently in doctor's offices and get tests on all my basic numbers. But Dr. Glass tested for all of my vitamin levels, as is routine for a yearly check up. In order to give me the results, however, she insisted at first that I come in for another appointment -- which would take me away from work, using up my paid time off, and also cost me a copay. I insisted I couldn't and she finally gave in and had a nurse read me my results over the phone. That was okay. But then this week I needed to refill a prescription for a drug I use every so often to treat a very minor condition that I've lived with my whole life. I've safely taken this drug for over a decade and it has no serious side effects. But when she had put in my prescription for it after my first visit, she gave me no refills. When I called the office to request they submit a refill, she refused to do so, saying I had to come in for an appointment because I was taking the drug too often. I had, in fact, just taken it for the first time since seeing her for my yearly checkup. She refused to budge, saying if I couldn't come in and see her (again eating into my paid time off and costing me a copay), I had to go to an urgent care center, which is even more costly. I've found a new doctor, and I suggest you find someone else as well.

I had a good experience. I went there for physical therapy for my daughter very professional and…read moregood service

Had an appointment at 12 pm, finally entered doctor at 12:45 which is not bad I believe. Staff is…read morequite nice and friendly. No complaints

Dr. Glass' staff is rude and you should look elsewhere…read more I called to ask to add a blood food allergy test to my physical and was rudely told that Dr. Glass would not order the test for me because "she just doesn't do that"?! I cancelled my appointment 21 hours in advance and was again rudely told that I would be charged $150 because I missed their 24 hour cancellation period. I got the bill and discovered that I was also charged a $20 copay. I asked for a recommendation for a dermatologist and was given the name of a surly unhelpful dermatologist I had been to once 10 years ago. There was nothing about this experience that was positive.

I know some people on here are appalled by the bad reviews and originally I was too. Dr. Glass has…read morebeen one of the most attentive doctors I've ever seen and she's clearly a very intelligent individual. I love hearing her explain her thinking and the relationships between conditions, allergies, lifestyle, etc. I think the reason she's not for everyone is in how you look at medical care. If you want someone to simply treat one ailment and leave it at that or blindly send you for tests you think you need then I suggest you go to an urgent care clinic. Dr Glass is holistic in her approach and she treats the whole patient, always searching for root causes, preventative care and ways to make you feel better, overall. She has referred me to specialists but also told me if they were out of network or I found someone I preferred that was fine too. I don't believe she did it for the referral bonus at all, in fact, many times she has suggested I try natural and over the counter treatments before going to a specialist.

I just started to see Dr Chitayat because my internist of 30+ years recently retired and I have to…read moresay was quite impressed by him! I was very nervous at first but the minute I met him for my exam i felt relaxed and assured that I was in good hands. He is very calm, warm and thorough. Pays attention to every detail, continued my medications from my previous doctor, and spends time with you despite having a busy practice. He isn't an alarmist doctor, and very experienced and intelligent... I think I found the perfect doctor. I recommend him highly. He also has a wonderful, cheerful, respectable staff - everyone in his office Susanna, Janae and Ashley are friendly and intelligent and very cordial to his patients.

Doesn't use email, post exam results online or do videocon. Because he doesn't check availability…read moreof specialists online, inevitably whomever he refers you to is not accepting new patients and you have to scramble to find someone else. His care, diagnostic skills and patient manner are fine-- I was with him close to 30 years. I just needed someone who is in this century--using technology to make it easier to get my medical needs met.