She's the best doctor I ever had. Went to her for Decades. She always listend to and addressed my fears and concerns and would not stop till we found causes and solution. THANK YOU DR C! I Miss you read more

I have to disagree with the top reviewer (who seems to stay at the top no matter what? Interesting. Must be some Yelp thing I don't know about. I actually suspect that her staff may be adding all these 5 star reviews to keep the rating balance alive - but I digress...) and concur with the majority of the rest. I saw Dr. Stroud in this office. I'm reviewing here because neither the practice - LICH Family Medicine - or the doctor I saw have an entry yet on YELP. The doctors at this practice are truly, truly good, solid doctors. Dr. Stroud could occasionally be hurried and scatter brained, but most of the time she listened and responded well to most of my concerns. The problem is that in a doctor's office, quite a bit of your time is spent dealing with the office staff. And at this practice, the primary issue is absolutely their abominable, insufferable, HORRIBLE staff. They are unfailingly inappropriately loud, rude, dismissive, unhelpful, and generally the textbook definition of poor customer service and patient care. The last straw with this office (and there were many before this one) was this past Monday when I found myself knee deep in throes of the flu, pregnant, with chronic respiratory disease. I called the office first thing that morning to see if I could get an appointment to see Dr, Stroud. I got the voicemail (as usual, no one EVER picks up the phone at this practice) and was reminded that there were walk in hours that day. I know what walk in hours mean at LICH Family Med - it means HOURS and HOURS of interminable waiting - so I decided to stay on the phone and see if I could reach a person just to make sure that it wasn't at all possible to get an appointment. After several attempts, including redialing the number over and over again and getting no one, I decided to just show up. When I did, the receptionist, after making me wait for her to finish her personal conversaiton with another member of the staff, unceremoniously informed me that one of the doctors was on vacation, the other was sick, and that I could return on Wednesday - two days later - if I wanted to be seen. First of all, if they had picked up the phone EVER I could have avoided dragging myself, flu riddled, pregnant and on the verge of an asthma attack to the office in the first place. Second of all, since there are no doctors in and therefore no patients to see, it BAFFLES me why the fact that walk in hours were effectively canceled was not added to the voicemail - especially since they never answer the phone. Did I mention NEVER? Yeah - NEVER. It was a blessing in disguise though, because after meaning to for months now, I finally got off my duff and found a new internist. I made an appointment at a wonderful practice in the city with a person, in 10 minutes flat. My doctor saw me 15 minutes after I walked into the office. He determined that I needed to see a specialist, so the staff made an appointment for me with a pulmonologist while I received breathing treatments in the office. (!!!) I was treated like a sick patient and a paying customer and I didn't have to wait for anyone to finish discussing thier weekend to attend to me the entire time I was there. I bet the billing will even be done correctly - the impossibility of which was a foregone conclusion at LICHFM. I don't know why or how LICH Family Medicine continues to operate the way they do and keep patients, but I'm done with them for good. They can fail to call in refills, fail to read charts, smack gum while they loudly discuss people's charts, and otherwise display with precision what it means to give bottom of the barrel service with someone else from now on. I'll take my business elsewhere. read more

I have been a patient of Dr Crenesse for the past 6 years. Her medical knowledge, bedside manner and memory for the details is excellent. She takes the time to listen and takes your thoughts and ideas into account which is rare among doctors. I highly recommend her to anyone who needs a primary care physician. Until late 2013, her office staff at LICH was seriously sub par. You can read all of the other reviews if you want detail on why. She recently joined up with NYU and has a brand new staff. They are fantastic. They are friendly, responsive, effective and efficient. Make sure when you read the recommendations below, that you take into account that the ratings are mostly based on the old staff. You can also refer to her profile healthgrades.com to see some more evidence of the old staff problem.... and Dr. Crenesse's excellence. read more

UPDATE: I just heard that SUNY/LICH has shut down this practice. Because of bad follow-up and bad billing, I correct my original three stars, just for the record. Original three-star review: Props to Dr. Crenesse for being open to unscheduled walk-ins for a limited period in the morning. An old school way to practice family medicine that I appreciated when I couldn't get to my regular doctor and needed quick attention. Office staff weren't terrible as some have said, though not great. I waited two hours, which didn't surprise me thanks to Yelp reports. The answering service is quite a bit worse than the receptionists. Little bedside manner, rushed examination. Before I saw Dr. C, the med-tech type used a digital blood pressure machine, which isn't as accurate as the stethoscope method but can be handled by a lower-skilled person. My whole experience (including followup in the bowels of the almost-closed LI College Hospital) felt a bit Soviet. The third star is for Dr. Crenesse's willingness to treat sick people, which only a minority of US physicians bring to the job. read more

Simply the best! She's been my doctor for over 15 years and has been my kids' doctor for their entire lives. She listens. She cares. You won't find anyone better. read more

I think Dr. Anne Crenesse is a kind and thoughtful person. She takes established patients in the morning. This is great for sick people. I am glad that I found her. read more

Dr. Crenesse is a comforting and thorough primary care physician. She has an excellent bedside manner and explains things very clearly. Her practice takes walk-ins on certain days of the week, and thus, long waits occur in the mornings of those days. I don't understand folks who give a five-star doctor two-stars because of their impatience. It seems very unfair to rate a doctor based on your waiting room experience. She explained to me how undervalued walk-ins have become among primary care physicians in New York City. Most folks can't get an appointment when they are sick. Who wants to wait a month for an appointment when you are sick TODAY? I waited about 2 hours today and walked out feeling much better about my ailments. Can't beat that. In short: She's the best, but bring a good book. read more

Dr. Anne Crenesse is a busy family practitioner in Brooklyn Heights who has a wonderful bedside manner and will remember all about you, even if you only see her once a year. She is not prescription-happy, which is something I appreciate, but will give you an Rx if you need it. Furthermore, she's got such a vast knowledge of medicine that she will give you an old-school, not oft-prescribed drug if she thinks it'll help you. When I had a lingering cough that was not responding to anti-biotics, she tried what she called an old-school drug that no one prescribes anymore, but what helped quell the mysterious cough (the medicine was a cough suppresant that quiets the nerves leading to coughing, some type of bizarre somatic condition that can remain even when the infection is gone). She's resourceful, well-connected (has given good refs to other doctors), charming, and just enough sassy to make visits to see her much better than the toil most people experience when seeing their doctor. read more

I love Dr Crenesse. She is nice, knowledgeable and takes her time with you. She has been my primary care physician for maybe 10 years. She listens, takes notes, asks questions and considers your issues. It is the doctor/patient relationship you would hope to find. I completely acknowledge that you might wait 30 min to an hour to see the Doc. It is annoying, but I think it is worth it. I think it has to do with the amount of time Dr Crenese spends with you and with the flexibility the practice tries to have in fitting everyone in. A couple times they fit me in same day when I really needed something. read more

I've been a patient of Dr. Crennesse's since I was a child and I am now 24, entering graduate school. Just this morning my mom and I were talking about Anne Crenesse because I had been abroad this whole year and hadn't experienced her new office until March of this year, 2014. I have always loved Dr. Crenesse, but it is true that her last office was run badly. Apparently at the last office the office staff and nurses would be not so nice to patients they didn't like or who they perceived to be rude. My mom and sister, who also go to Dr. Crenesse, never had a problem, but we're also aggressively cheerful to the staff (just kind of how we do things). Here's the thing - Anne Crenesse gives so much time when she sees you, and obviously really cares and is really very present when she is in the room with you. I have also always thought that she spends a lot of time with us when she sees us - but that's not just specific to us. At her last office, the wait times were epically long - but my mom and I realized this morning that we both just saw that as the price we paid for having so much personal, one-on-one time with Dr. Crenesse. With this new office, we can see that the wait times were not about the doctor at all is - and with her office being run by such impressively professional women (I love Wendy!!), there's no reason not to make her your doctor. P.S. I started a yelp account just to post this review. So that tells you something! read more

I have been a patient of Dr. Crenese for more than 5 yrs and due to the fact I had no insurance and have 2 missed appointments she will not take you as her patient again! This was told to me by receptionist Veronica! How dare you be a Family Doctor and turn people away! Shame on you CRENESE.. I will let everyone know about you! read more

Amazing diagnostician and unparalleled bedside manner. Have recommended her to all my family and friends in Brooklyn!

Saw Dr. Crenesse as both primary care physician and gyn for a period of time after moving to Brooklyn. In addition to treating me with an ineffective blood pressure med and being unreachable; she overlooked a grapefruit sized fibroid on my uterus continuing to misdiagnose my symptoms as IBS without further exploration. I was in a great deal of pain a the time and needed a doctor who was willing to take my care seriously. read more

I've since switched doctors. Dr. Crenesse is still lovely, and I thought most of the staff was very friendly and sweet, but after waiting over two hours for my appointment multiple times, I had to find somewhere else to go. I don't know many people who can afford to spend so much time waiting for a doctor's appointment - I certainly couldn't. read more

Dr. Crenesse is wonderful: the most patient, down-to-earth, kind, insightful MD that I have ever seen. However, her office staff is so terrible that I feel I have no choice but to search for a new doctor. In the six months I've been a patient with her practice, problems have included: - Waiting 90 minutes for a scheduled appointment (that I arrived on time for) - Waiting 4 hours to be seen during "walk-in" hours - Being put on hold interminably when phoning for an appointment or question - Being abruptly cut off in mid-sentence on the phone and put back on hold - Having referrals submitted improperly by office staff - Having office staff refuse to re-submit improperly submitted referrals - Having office staff insist "that's not my job" in response to questions or problems - Having office staff treat me so rudely that it brought me to tears From conversations I've had with other patients in the waiting room (and there's plenty of time for conversation when you have to take the whole day off of work just to get in for a ten-minute appointment!) these things seem to be the norm. It's unacceptable. Again, Dr. Crenesse is wonderful. I just wish that I could see her in a different setting with a completely different (supportive, communicative, polite) office staff. read more

Dr. Crenesse deserves 5 stars -- she's the best. I wish she could be my doctor. BUT it takes 3 hours to get in to see her. Doesn't matter if you're a walk-in at 9am or a scheduled appt. during the day - the wait is UNACCEPTABLE. read more

I am a fan of Dr. Crenesse!! This rating is for the Doctor only. I agree the administrative support staff needs to be revamped but I am not going to the Doctor's office to see the support staff but to see a Doctor. read more

Dr Crenesse is good however her support staff are awful. Rude, unorganized, unhelpful. So much so my wife and I left to another practice.

I've been a patient of Dr. Crenesse for about 5 years, and have recommended her to many people over those years. She is a fantastic doctor. She is extremely easy to talk to, frank, honest and not pushy. She is not prescription happy and will avoid prescribing something for you if it has possible harmful side effects - but she will always find a way to give you what you need. I always trust her judgement. I have to mention her old staff, though. All the horror stories were true, and then some. But her current staff has completely erased those issues. They are pleasant, attentive and knowledgeable. One in particular, Wendy, is a pleasure to deal with. Though I've only been to the office a handful of times since Dr. Crenesse became affiliated with NYU Langone, she greets me by name (even once recognizing my voice over the phone), remembers my previous visits and asks me how I'm feeling, and from what I have seen, she does this not only with me, but with everyone in the waiting room. As somebody who tries to reflect that sort of ideal in my own line of work, I appreciate how difficult it is to come into contact with a high volume of people on a daily basis and still recall them by name. That extra touch is nice, and reflective of not just Wendy, but among the entirety of her current staff members. They all make that extra effort. As a previous reviewer suggests, when you read the other comments, please consider that most ratings posted before 2014, unless they were revised recently, are probably basing their negative experiences on her old, terrible staff. And even if those reviews, Dr. Crenesse herself still has glowing recommendations. She is truly an excellent doctor, and now (thankfully) she has a staff to match. read more

Dr. Crenesse deserve five stars but dealing with her office staff keeps me from rating it five stars. She is smart caring and is everything you would want out of a doctor.. They need to have office staff with the same qualities. read more

Dr. Crenesse is the kind of doctor you can really talk to. She is professional yet warm and caring. Her office can get very busy, so expect a wait sometimes (even if you have an appointment) because it's a busy practice. She takes a very practical approach to things and is also very accessible for prescriptions, etc. She's superb!! read more

I had to switch primary care doctors due to insurance and I was not looking forward to it. I had my first appointment today for an issue and had to use walk in hours. The wait was long - I'm not going to lie. But after I finally got to see Dr. Crenesse it no longer mattered. She is warm, caring and quite wonderful. She took her time getting to know me and my current ailments and took care of them week. She heard my preferences and concerns and was sure to address all with warmth and compassionate! Sometimes the world hands you lemons and you make lemonade but the insurance lemon turned into a wonderful citrus tart! read more

I've been bringing my kids to Dr. Crenesse for years. She's honest, warm, professional and gifted. Everything you need and want in a doctor. I appreciated her care for my kids so much that I also switched to her for my own care as well. We love her and pray she never moves! The wait times are crazy though - be prepared for that. read more

Love her. But, as others have said, the office staff is incredibly unresponsive and unhelpful, which makes it not worth it. Update: The office is much better after the move and the affiliation with NYU! read more

I saw Dr. Stroud in this office for an urgent-care visit after a trip to the ER with a blood clot scare. The doctor was nice and caring, once I eventually made it in to see her. That part was fine, even though the wait was long BUT THIS REVIEW IS FOR THE RECEPTIONIST AND ADMIN STAFF -- THEY ARE INEXCUSABLY HORRIBLE. THERE IS NO RATIONALE FOR THE WAY THE OFFICE IS RUN AND THE WAY THEY TREAT PATIENTS. On my first visit, I waited to have blood drawn, with my sleeve rolled up, etc., in the triage chair, while the nurse finished lunch, sorted files, adjusted the radio, chit-chatted, etc. On my follow-up visit, I waited several minutes to be checked in while the receptionist finished texting and chatting with others in the front office. The receptionist then claimed I had missed my appointment. I had written the date down in my date book and had the appointment card to prove I was there at the right time, and I showed both of them to her. She claimed the 6 she'd written was a 4. When I asked if I could wait to see the doctor, due to the confusion, she refused to see me that day (never mind that I'd taken off work). When I asked to see proof of the "correct" appointment date, she refused. I was livid. Why treat sick people this way? It made me want to move back to Georgia, where the people who work in doctor's offices treat you like family -- not like prisoners. read more

Dr Anne Crenesse is the best in the business, she is attentive and knows what she is talking about, she makes you feel very comfortable and knows her patients by name and history i totally love her been a patient of her for over 10 years read more

Her staff must really be adding these 5 stars! They mislead and then claim not to know the health coverage they participate in, then they send you a bill. In addition, when you inquire they tell you "well unfortunately, you are responsible for the charges. We can't know your providers restrictions." Dr. Crenesse really does not care about your health either. I had fibroids and would bleed out in the streets. Her advice, "wait until menopause it will stop." Thankfully, I found a real GYN who after checking my hormone levels and identifying three more fibroids removed them. I have advised everyone I know to find another healthcare provider because I really don't know what she's providing. read more

Booked an appointment in May for October, appointment got pushed a month till November. Waited 1hour and 45 minutes to be seen. Maybe 10 minutes with the doctor, 5 minutes with staff. As I was waiting on the table I could hear the doctor talking to the staff about what to order and foodstuff for a couple minutes. I got dressed and walked out. She seems nice, staff nice but really bad service and I felt very unconfident in the whole appointment. I'm booking with another GP who might take a bit more time to try to answer some of my questions and actually care? read more

I absolutely adore Dr Crenesse she's been my doctor since a baby she's also the doctor for.my grandma mom and sisters. SHE'S Warm loving and always gives great advice always worth the wait!! read more

I have been a patient of Dr. Crenesse for 5 years now and am consistently impressed by her compassion and willingness to spend the time to get to know her patients. I never feel rushed and her medical advice has never failed me. She is truly a gem, and I feel very lucky to have found her. She also has walk-in hours every morning so people who need to get in immediately can do so. My experience has only improved since following Dr. Crenesse to her new office on Remsen street. The office is nicer and the support staff is friendly and efficient. I would definitely recommend her. read more

I have been a patient of Dr. Crenesse's for the past ten years. My two children saw her as well until they moved out of New York. I searched for a good doctor for many years before I found Dr. Crenesse. She is head and shoulders above all of the doctors whom I have seen in the past. She is very smart, extremely knowledgeable, respects her patients' feelings and concerns, and most of all, she LISTENS! So many doctors rush through their exams and either don't listen to their patients or don't take seriously that patients know what they are experiencing. I have been told so many times in the past by doctors that what I feel either doesn't matter (i.e. "How you feel isn't important, what counts is the blood test results") or could not be true (i.e. "No such thing exists...what you feel isn't possible."). Dr. Crenesse always takes me seriously and cares about how I feel and what I think. As for her staff: Whenever I would refer a friend or colleague to Dr. Crenesse, which I have done many times, I always warned them that they would have to put up with her difficult staff. However, Dr. Crenesse was worth the effort. As much as I feel that the closing of LICH for political reasons is a crime against the community that it served (fortunately for me, I live near Methodist Hospital), the silver lining to that atrocity is that Dr. Crenesse is now affiliated with New York University Hospital. She now has a top notch staff. I am gradually recovering from the PTSD that resulted from my dealing with her former staff! I am always pleasantly surprised and relieved now when I call the office and a polite, competent, helpful, and responsive person answers the phone and takes care of my needs. What a difference! I hate getting sick, and I am not crazy about going to the doctor for well visits, but the opportunity to interact with Dr. Crenesse makes the experience much less stressful. read more

I am very touched by your words Jennifer and Kevin. Although, I am no longer there at NYU I hope the office is delivering the level of service that you guys and every other patient deserve. Jennifer say hi to your mom for me it was a pleasure meeting you both. Likewise, Kevin say hi to your mom and sister. I hope you are all doing well. Being able to make your visits comfortable was the best part of my job. Love and miss you guys! read more

Dr Crenesse is excellent: smart, thorough, very patient focused . Follow up is always present through mychart or phone. I highly recommend her ! read more

Dr. Crenesse is a superb diagnostician. When you are with her in the patient room you receive the highest quality of care. I would venture to say that she is one of the best primary care physicians associated with LICH. Unfortunately, a doctor is only as good as their support staff. Dr. Crenesse's support staff is the most miserable and apathetic group I've encountered in the country (I have lived in several states). I hung on for a while and endured the rudeness and yes, even spitefulness. Dr. Crenesse seems to be very loyal to her staff. Her loyalty to them does not translate into loyalty toward or quality treatment of patients. The patients endure their behaviour because they know Dr. Crenesse is worth the abuse. It always felt like an "us (staff) against them (patients)". Please Note: The nurses were fine. It's with the front desk/admin staff that you will need your flak jacket. Perhaps this is how they manage patient load. It must be working because nothing seems to have changed. The best way to describe their treatment of patients is: adversarial. I used to cringe when I'd see patients walk up to the counter. The staff wouldn't speak until spoken to and if they did speak they were always so annoyed. These kind, respectful people were treated like vermin. It was so unpleasant. I don't recommend subjecting yourself to the abuse and look elsewhere. If you are in Brooklyn, Dr. Jill Pentecostes is wonderful & her staff shine in comparison. Better yet, try your luck in Manhattan. read more

I have to agree with the filtered negative reviews - her practice is terrible. I had an early afternoon appointment (1pm) and she did not see me until 5pm, and then tried to get me to come back to get blood work. I wasn't until I insisted (and told her I did not eat that day JUST to get blood work) that she revealed she could do the blood work there. That is infortunately the norm. read more

If you have a LOT of time, and don't mind waiting in a slightly gross waiting room, I think Dr. Crenesse might be worth it. But I do not know this myself. I read her reviews, and they sound glowing. I went there at 9.45am and waited until 11.30am in a crowded waiting room, while the woman next to me complained about her stomach flu loudly on her cell phone. At 11am, after asking (nicely) about the queue, I was told I was next. A half hour later, I decided that I couldn't take any more time off work, and had to go back. 3 hours! Wasted. I asked the lady at the desk if there was a better time of day to book appointments, and she was like "Um, no. It's always like this." They weren't rude or anything, just seriously depressingly disorganized. read more

I like Dr. Crenesse a lot but I have had a lot of trouble with getting through the front desk. I leave messages to set an appointment, or get lab results, but no one calls back and I have to keep calling over several days. I don't know if that is common with other doctors but its caused me a lot of anxiety, particularly when I am not feeling well. read more

I love love, love Dr Crenesse!! unfortunately I can't say the same about her staff. Their extremely unprofessional, rude and lack people skills. I've been a patient with Dr. Crenesse for 12 yrs now and it's a shame to say that as the years go on her practice gets worse :( read more

Although Dr. Crenesse was lovely, it took over three hours for me to finally see her. In addition to the ridiculous wait, the people in the office were disrespectful - I went to ask where the bathrooms were and the receptionist put her hand in my face until she finished her phone call. I was dragged from room to room without an explanation. When I thought I was in the room to see the doctor, a nurse came in with a cup of urine (not mine) which she put on the counter next to me and sat at the computer typing - all without saying a word. It was a pretty terrible experience. read more

I'll never go here again. Lazy, nasty, ghetto, disrespectful medical staff. Always waited at least 2 hours to be seen for very little time with a doctor. Receptionist never answers the phone and doesn't look up when you're standing at the window to speak with her. No one should have to deal with this poor quality care. I rarely get sick so for years I was too lazy to switch doctors but I finally had the last straw and will never be back. DON'T GO TO THIS DOCTOR. YOU'LL REGRET IT AS SOON AS YOU GET THERE AND WILL ONLY HAVE YOURSELF TO BLAME!!!!!!!!!!!!!!!!!! read more