Short story: Dr. Glass is nice and her office is clean and the staff friendly, but don't make her your primary care doctor unless you have unlimited time to visit her and lots of money to pay for copays on the appointments. She will make you come in for an appointment for the smallest and most unnecessary things over and over again.
When I came in for my first appointment, I found the office space to be nice, the staff to be helpful, and the wait time to be appropriate. I also thought that while Dr. Glass was quirky she was attentive and knowledgable.
The trouble came afterward. I had seen her for my yearly physical, although because I deal with a chronic condition that requires a specialist I am frequently in doctor's offices and get tests on all my basic numbers. But Dr. Glass tested for all of my vitamin levels, as is routine for a yearly check up. In order to give me the results, however, she insisted at first that I come in for another appointment -- which would take me away from work, using up my paid time off, and also cost me a copay. I insisted I couldn't and she finally gave in and had a nurse read me my results over the phone.
That was okay. But then this week I needed to refill a prescription for a drug I use every so often to treat a very minor condition that I've lived with my whole life. I've safely taken this drug for over a decade and it has no serious side effects. But when she had put in my prescription for it after my first visit, she gave me no refills. When I called the office to request they submit a refill, she refused to do so, saying I had to come in for an appointment because I was taking the drug too often. I had, in fact, just taken it for the first time since seeing her for my yearly checkup. She refused to budge, saying if I couldn't come in and see her (again eating into my paid time off and costing me a copay), I had to go to an urgent care center, which is even more costly.
I've found a new doctor, and I suggest you find someone else as well. read more
