I have been sick for the passed few days. I came across Dr. Tsukerman through zoc doc this…read moremorning. Her facility was the only one that had availability on a sunday morning. She is fantastic! I felt right at ease in her care, I will definitely be coming back!

Dr. Tsukerman is a very knowledgeable physician. She has exceptional bedside manner. I highly…read morerecommend her to everyone.

Dr. Regina Sotnik is by far one of the best physician I've ever encountered. I don't really write…read morereviews, and if I do, it's not usually good. I booked an appointment through Zocdoc; thinking I'd only see her once because I just needed a quick physical. After my first encounter with her, I knew I needed to drop my PMD and make her mine. Dr. Sotnik is the epitome of a real primary physician; ensuring that you're thoroughly cared for system by system. I've never had a primary, who went through every lab in detailed they way she did. Dr. Sotnik needs one hundred stars for the work she does, she keeps it real and does not sugarcoat anything. I've never felt more cared for; more informed about my health until our encounter. Her office is clean, especially the bathroom. She does have medical assistant interns, who work with her but they are always very polite. Her office assistant, Gloria deserves a special nod as well. The wait time is usually less than thirty minutes from appointment time, if any wait at all. If you need an excellent primary, please put her at the top of your list. Best, Rhoda

When I started going to Dr Sotniks office a year ago. She was not at all nice to me.in fact I left…read morethere crying and vowing to find another doctor, however, I must say I continued and Dr Sotnik has provided nothing but care ,brutal honesty and valuable information. I'm def not the easiest patient as I don't like to follow orders and be held accountable. With dr sotnik, you haven't a choice, she's on you. Especially as a diabetic patient that was in poor health. She helped me back on track and my A1C and weight has been down and I feel so much better now. Ms Gloria who is her office assistant dies it all and is very warm and accommodating at all times! Dr Sotnik is lucky to have Ms Gloria!

She's the best doctor I ever had. Went to her for Decades. She always listend to and addressed my…read morefears and concerns and would not stop till we found causes and solution. THANK YOU DR C! I Miss you

I have to disagree with the top reviewer (who seems to stay at the top no matter what? Interesting…read more Must be some Yelp thing I don't know about. I actually suspect that her staff may be adding all these 5 star reviews to keep the rating balance alive - but I digress...) and concur with the majority of the rest. I saw Dr. Stroud in this office. I'm reviewing here because neither the practice - LICH Family Medicine - or the doctor I saw have an entry yet on YELP. The doctors at this practice are truly, truly good, solid doctors. Dr. Stroud could occasionally be hurried and scatter brained, but most of the time she listened and responded well to most of my concerns. The problem is that in a doctor's office, quite a bit of your time is spent dealing with the office staff. And at this practice, the primary issue is absolutely their abominable, insufferable, HORRIBLE staff. They are unfailingly inappropriately loud, rude, dismissive, unhelpful, and generally the textbook definition of poor customer service and patient care. The last straw with this office (and there were many before this one) was this past Monday when I found myself knee deep in throes of the flu, pregnant, with chronic respiratory disease. I called the office first thing that morning to see if I could get an appointment to see Dr, Stroud. I got the voicemail (as usual, no one EVER picks up the phone at this practice) and was reminded that there were walk in hours that day. I know what walk in hours mean at LICH Family Med - it means HOURS and HOURS of interminable waiting - so I decided to stay on the phone and see if I could reach a person just to make sure that it wasn't at all possible to get an appointment. After several attempts, including redialing the number over and over again and getting no one, I decided to just show up. When I did, the receptionist, after making me wait for her to finish her personal conversaiton with another member of the staff, unceremoniously informed me that one of the doctors was on vacation, the other was sick, and that I could return on Wednesday - two days later - if I wanted to be seen. First of all, if they had picked up the phone EVER I could have avoided dragging myself, flu riddled, pregnant and on the verge of an asthma attack to the office in the first place. Second of all, since there are no doctors in and therefore no patients to see, it BAFFLES me why the fact that walk in hours were effectively canceled was not added to the voicemail - especially since they never answer the phone. Did I mention NEVER? Yeah - NEVER. It was a blessing in disguise though, because after meaning to for months now, I finally got off my duff and found a new internist. I made an appointment at a wonderful practice in the city with a person, in 10 minutes flat. My doctor saw me 15 minutes after I walked into the office. He determined that I needed to see a specialist, so the staff made an appointment for me with a pulmonologist while I received breathing treatments in the office. (!!!) I was treated like a sick patient and a paying customer and I didn't have to wait for anyone to finish discussing thier weekend to attend to me the entire time I was there. I bet the billing will even be done correctly - the impossibility of which was a foregone conclusion at LICHFM. I don't know why or how LICH Family Medicine continues to operate the way they do and keep patients, but I'm done with them for good. They can fail to call in refills, fail to read charts, smack gum while they loudly discuss people's charts, and otherwise display with precision what it means to give bottom of the barrel service with someone else from now on. I'll take my business elsewhere.

PLEASE READ I have…read morebeen a patient of Doctor Fagelmans for over 5 years. Last year due to switching a family group insurance plan I had to switch doctors, which was upsetting. I spent over a year trying to find another primary care doctor, however I was unable to find anyone that was even close to good as Fagelman is. I now have switched insurance providers JUST to have Dr. Fagelman as my primary care physician. His staff is unbelievably helpful and friendly. Every time I come into the office I am greeted with a big hello and smile. Furthermore, they always remember my name! Delita and the receptionists are caring, sweet, and very kind people. They go the extra step to create a relaxing environment where people feel welcomed. The reason why I am writing this is because Fagelman has always taken and extra step while caring for me and my many (thankful) friends I have referred to him. I once showed up unannounced with no appointment and somehow he managed to fit me in. I could tell he was busy in and out of appointments but somehow made time for me. His bedside manors are incredible-I feel very comfortable to talk to him about any issue or concern I may have. Fagelman approaches healthcare in a very cautious and proactive way. When he is treating me or diagnosing me he considers all aspects of my life, previous health issues, and overall wellness into consideration. He sees the larger picture as well as the smaller one! Overall Fagelman is a fantastic doctor. I highly recommend. Thank you for reading.

I actually had this written in my notes for a while and decided not to post it because I wanted to…read moremove on. But after what happened most recently, I feel like I should share my experience. I mentioned during my appointment that going to the doctor gives me anxiety and that I would really appreciate someone taking the time to review my lab results with me after my physical. After my bloodwork and routine physical, instead of receiving a call to discuss my results, I got a phone call from the front desk telling me I owed $375. My immediate reaction was confusion because my annual physical is fully covered by my insurance. Being unexpectedly told I owed hundreds of dollars after what I believed was a covered preventive visit was incredibly stressful. What made the situation worse was the interaction with the front desk. When I expressed my surprise and frustration, the staff member laughed and said something along the lines of, "Sorry, your picture looked so innocent and now you're pissed." That felt completely unprofessional and dismissive, especially given how anxious I already was. They then offered to "discount" the charge to somewhere in the $200 range. After I questioned the bill and went back and forth with them, they ultimately removed the charge entirely. If the fee could simply be waived after I pushed back, it made the whole situation feel arbitrary and left me wondering whether patients who don't question these bills just end up paying them. It honestly felt like a money grab rather than a transparent billing process. What finally pushed me to write this review is that I still had never received a call to go over my lab work or test results, despite specifically asking for one during my appointment. When I called the office myself, I was simply told they would send me a link to access my results online. Then they added that if I wanted someone to actually explain my results in more depth, I would need to schedule *and pay for* another appointment. That was honestly the most disappointing part of the entire experience. I wasn't asking for anything unreasonable. I wanted a physician to spend a few minutes reviewing the bloodwork from my annual physical, especially after I had shared that medical appointments make me anxious. Instead, I was treated like discussing my own health was an additional service that required another visit. Overall, I left feeling dismissed, frustrated, and genuinely hurt. The only proactive phone call I received from this office was about collecting money--not about my health or my results. Between the confusing billing, the unprofessional interaction with the front desk, and the complete lack of follow-up regarding my care, I cannot recommend this practice.

Wow! Just, wow!…read more Maybe over my lifetime I've just had bad luck with doctors, but Dr Berk shines above the rest. Firstly, I went in and was actually listened to rather than having the Dr wait for me to stop talking. He never interrupted me and let me interrupt him, when I did so accidentally. I regularly feel Dr's don't listen to me. Sure, their training is in medicine and they are the experts, but I am certainly the expert at what I am experiencing. If I feel regularly shut down as a man, I can only imagine how women are made to feel with most doctors. So this first off was an excellent sign. Secondly, he was friendly, upbeat and polite. That's not necessary but a nice touch. On to the checkup. He was methodical. He told me exactly what he was doing. When I told him I thought my BP was a little high on his machine, rather than ignoring me he did a second check to ensure it was correct. He was knowledgeable about my ailments, my medications and I didn't get the feeling he was just trying to rush me out the door to increase his turnover cash. This guy is aces in my books and I changed my primary care physician to him today. I'm angry I didn't find a doctor like him sooner. I've only seen him once and his businessman paraphernalia is a little disconcerting. I like money too but it makes me uneasy. I had to sign a form saying I am responsible for the full final cost. Most doctors I've seen will charge a high amount for the insurance and "forgive" the rest. Gotta say that makes me uneasy as well. We'll see how it goes going forward in terms of how badly it hits my wallet and I will update.

I can't believe I found a doctor as great as Dr. Berk so easily. I made my decision based on Yelp…read morereviews after ZocDocs reviews lead me astray on my last doctor's visit. Yelpers are the best! Dr. Berk's staff was super helpful and even chipper, but not annoyingly so. The new patient forms weren't unduly long and didn't require me to sign over my first born child. There are computers set up in the spacious lobby where you enter your symptoms, which is nice because it gets rid of the prelude conversations that you normally repeat to 2 nurses, a physician's assistant, and the doctor. I didn't mind the computer system at all. The waiting area, as I said, was spacious. The light was nice, and there was a glug-glug with really cold water, which made this sickly gal quite happy. There was one girl waiting and one couple who came in after me who were seen before I was, and they seemed to go in and out quickly. I was called back (after paying my co-pay), and I talked to Mary, a sweet doctor's assistant who I thought was very good. She did all of the temp taking, etc.... Within 5 pages of my book of her leaving, Dr. Berk appeared. Dr. Berk is the kind of doctor you imagine when you are little. The kind of doctor you envision you will have after the mean pediatrician who gives you shots flees the scene. He is kind, inquisitive, is aware you are sick and don't want to talk a bunch, and had great information about why I was sick, the neighborhood, and how I was going to get well. He did not rush me, and I felt like I could ask as many questions as needed. He rides his bike to work. Need I say more?! He's like Mr. Rogers but not creepy. With the paperwork, the computer quiz about my illness, a little bit of waiting, and my actual visit, it took 45 minutes, which I think is fantastic. The office is conveniently located to just about any subway line you could want, so I suggest you hustle over and see Dr. Charles Berk if you're feeling under the weather.

Dr. Kenworthy is a wonderful physician…read more I received a reference for him when I moved to the area and needed a physical exam, and he came highly recommended from 2 different people. I've gone to him for a physical and for one other visit, and both times have been incredibly positive experiences. He's very knowledgeable and down-to-earth, which is a tough combination to find in medicine. Both times I've been seen pretty quickly, so the waits aren't too long. Highly, highly recommend him if you're looking for a doctor.

Kenworthy is responsive, listens carefully, asks lots of questions, doesn't just take my word for…read moreit about what's wrong even though I am an excellent amateur diagnostician. Plus, he proves to be right. (The most recent was appendicitis vs. kidney stone-- rather high stakes.) He's my trusted guy. Note: Reviewers need to educate themselves about what a concierge practice is-- it's not such an alien concept.

What a difference! Dr. Klesaris knows her stuff. She left no stone unturned. Through comprehensive…read moretesting, a very strong knowledge of integrative medicine, and compassion, she has me back on track. I'm feeling like myself again, sleeping, no more achiness and no more hot flashes. Very thankful for her support and knowledge, and just knowing that she is available. My experience with Dr. Klesaris and her office has been one of warmth, professionalism, competence, support, and compassion. Life changing actually - can't recommend highly enough!

Dr. Klesaris has a depth of knowledge about age management medicine, hormone replacement therapy…read moreand general internal medicine. Her affable style makes going to the doctor fun!

Dr. Keil is an excellent doctor. Caring, thorough, VERY attentive and smart. If you need a call…read moreback from the doctor, she calls back usually right away if it's important. She has no ego whatsoever & I have not had this experience with a dr before, usually they have their people call you back. That's not the case with dr. Kiel. if you need to see a specialist, she will set you up an appointment with that specialist and follow up and be very involved and caring with how things are going. She asks you a lot of questions to try to get down to the bottom of things and never jumps to things without results when diagnosing. I am currently going through a health scare and she is trying to lift my hopes up and remain positive and she truly cares and for that I am extremely grateful and happy to have her as my primary care dr. Her staff is a dot rude, but this is a review for Dr. kiel, not for her staff. Besides who says you have to be best friends with them? You just call them to make an appointment and then say hello and check in once you get there and that's it.

Dr. Keil is a responsive, responsible GP who always gets back to patients in a timely and helpful…read moremanner. Her office makes an effort to fit patients into busy schedules and are incredibly efficient.