I am disgusted with horrible service I have received from Vanlines Direct, not only were they not professional, but their customer service was rude, and I regret every penny that I had to spent for this atrocious company. The service that was given to me was done really scantily, as for the sales representatives didn't even seem to know how to do their job right, and constantly gave me attitude on the phone whenever I would simply ask a question. There were many confusions and disagreements throughout my whole experience. They were late for my pick up to start off with, which was just irresponsible since they left me waiting for them for hours from the time they have confirmed with me. When they have arrived, the driver was bad-mannered, and kept speaking a foreign language that made my family and I very uncomfortable (they seemed to be mocking us at times, while looking at us). As for when I asked them nicely to be delicate with my specific belongings, he yelled at me in front my children, and demanded I shouldn't be telling him how to do his job. They weren't really as productive or hardworking as we have hoped them to be, since it took them 5 hours just to move a small 2 bedroom apartment. Pathetic. During the delivery process, my antiques have been destroyed completely, as for my other furniture's were not in the greatest condition. Since my valuable antiques were destroyed, I felt the need to share my discomfort with the office, to see if anything can be done. It wasn't fair for me, and I couldn't bare to stay silent. When I called in, Tammy was awfully rude by saying they were not responsible for the incident, and that if I were planning a move in the future, I shouldn't pick them. I am only sharing my story because I feel the need to acknowledge anyone who may seem fooled trusting this company. If you are, heads up into plain stress, anger, dishonesty, irresponsibility, and a bunch of lies along the way. I regret choosing them to this day, I am left with most of my items damaged and ruined, as well as a headache remaining from the horrific experience. Trust me, this company is just a mess on it's own. read more