I called ahead of time and asked if the stylists specifically cut curly hair - I was told that they were all trained to cut curly hair so I decided to trust this statement and see what would happen.
I told the stylist I just wanted a few brown highlights and a cut to style my curls. I told her I wanted to keep as much of the length as possible. I showed her pictures of what I wanted. I asked if she understood and she indicated she understood. I asked her to cut with the curl and to add clear distinct layers, not blend all the layers together - I told her that was the mistake most stylists made and I did not want that to happen. I made every intension to overcommunicate what I needed.
By the end - she had taken off a minimum of 4 inches - after it took me about 1-2 years to grow it out to the length I wanted. She left no layers in my hair and some chunks heavier than others and with curly hair - this is a major problem.
The color on top turned out fine, but the color on the bottom turned out slightly green and gray. I asked her what we needed to do to fix it and she said she couldn't do anything but cut it off. I told her absolutely not to do that because I needed the length and would figure out another way. About this time, I learned that she had another person (a relative, not a customer) she was working on which is why I felt like I was just waiting from one station to the next - not being told what was happening or how long I would be sitting there with my head over the sink. I was super uncomfortable, the wash had gotten water on my face and in my ears, and I had to guess what was going on and where she was.
After I was back in the chair and she had started to try to blowdry it (which I did not ask for and she did not check - because I wanted to see it in it's natural state) - so I asked her to stop. She left to work on the other woman. She came back and started preparing for me to leave and I respectfully told her I just needed the style to have the layers I asked for - even if I was willing to handle the bad coloring on my own. I was already pretty upset at this point but was hoping she could at least fix the style a little bit. I sat back in the chair and tried to explain how I wanted it cut. She asked me if I wanted to cut it. I said no - I just needed distinct layers. I thought she was adding the layers like I asked, but ended up taking another 2 inches off to get rid of the green miscoloring. By that point, it felt like a third of my hair was now gone and the color was still messed up. And I had said - I was getting my hair done for a wedding that weekend...
By this point, it was about 3 1/2 hours later, everyone had left so I couldn't talk to a manager or the store owner, or ask for someone else to fix the problem. I was heartbroken and felt clearly traumatized. She walked me up to the front to pay and leave.
I paid the $140+ and left a small tip because I didn't want to be rude and I didn't feel like I had any options. I thought maybe I was just overreacting and I would give it a day or so to see if I was imagining how bad it was. Later, I tried to curl it and it ended up looking like a badly shaped triangle - like a boy haircut done at home - which is exactly what I asked her NOT to do and would happen if she cut it the same as stylists did for straight hair. My hair curly was originally down to my mid back and after this cut - it now sits around my shoulders.
I did not want to leave this review because I feel this is a reflection and mistakes made on the part of the stylist, not because the studio is a bad place. I sincerely believe that there are very likely great stylists here and they deserve good recognition. I just did not receive a good experience and am quite upset that even after I communicated this to them through a private message that I heard no reply, almost a week later. I do not feel this was professional, a fair value paid, or in the best interest of the salon.
I ended up going to another location for an emergency fix and asked another stylist's opinion. She agreed 100% that how it was cut - even if the layers were even - was not done well. And she easily removed most of the green with spending a few minutes on it. I paid another $80 to get it cut evenly and in decent shape. It helped to overcome the trauma from this experience, but it will take me another year minimum to regrow it to the length that works best for my hair. read more