If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

Son had wisdom teeth extraction. They did not supply a quote until 2 days prior to procedure, even…read morethough I requested one twice, several weeks in advance. Any time I needed to call them, had to call multiple times due to no one answering phone. On day of procedure before starting, discussed an impacted tooth and that they could expose and move said tooth since they were already in his mouth. They never said it would have an additional charge until after the procedure was done then said they would advise of amount after sending to insurance. 1.5 weeks later I get a bill for nearly $1,300.00 which was more than I paid for the 4 wisdom teeth to be removed. They refused to discount the additional charges, which were not covered by insurance. They only supplied a little gauze for after care. Other surgeon offices provide enough gauze for full aftercare as well as ice packs. I was treated as if this place only wants your money, they do not care about the patient or treating people like human beings. They also switched the location from where I made the appointment, but no one told me this until the day before when they called to go over what to do before coming in.

I am starting to get the hang of all of the neat things Yelp* can do, and I realize that this is…read moregood for all consumers and businesses. One of the basic health services we should all use is going to a dentist twice a year for a cleaning and general health checkup. Many people don't do this because of some nasty experience (painful) with dentists they visited in the past. I have used DDS Miller & Sullivan for probably 15 + years and highly recommend them to the community. While Miller & Sullivan are really good with the higher end procedures, most of your time is spent with the dental hygienist. They are the ones who really do the hard work and they can really make your visit positive. (I was going to use enjoyable instead of positive but that is going too far.) All the staff are professional and I don't have any qualms about my dental checkups.

I have a little dislike of the dentist and going in always seems to be uncomfortable for me. I had…read moreread positive reviews of Dr. Winburn and decided to make an appointment. The reception staff was very friendly and welcoming when I was making my appointment and when I checked in. The hygienist who took the x-rays and completed the cleaning was very friendly and gentle. Dr. Winburn came in at the end to review the x-rays and my mouth. He was also very gentle and I appreciated his calm demeanor. I was very happy with the visit and decided to schedule my appointment for 6 months out and appointments for my 2 kids. It was a good experience!

I have never had a dentist I visit regularly. I generally wait until there is a problem, find a…read moredentist, fix the problem/get scolded, and then wait for a new problem. Dr. Winburn and his staff are tremendous! In the beginning, my visits were pain free because of the care they take while cleaning performing other dental work. Now, my visits are pain free because they have helped me learn how to keep my mouth and gums very clean. This is the first time I've had nice things to say about a dentist, but for Dr. Winburn they are well deserved!

Do not go to an Aspen facility for referral work. They force you to have xray when you are there…read morefor a specialist limited exam. They charge you for a full workup even though I wouldn't allow it. You have to pay upfront, I had full approval for a limited exam, but was charged for a new patient. Rotating specialist wrote something to effect that it was a limited exam, office would not honor billing correction. I even called a higher level of administration, to no avail. I suppose I should have gone to the state agency & reported their operating, billing & customer service policies. BEWARE! They may have some decent dentists, but they are a national or multi state corporate operation.

I wish I would have checked the reviews first! I had my first appointment scheduled for this…read moremorning at 9:30am, I walked in and they had a lobby full of people who did not look happy. I was told that they were running behind and it would be at least 2 hours before I could get in. 2 HOURS! I immediately cancelled the appointment and walked out. Good job Aspen because you just lost a good customer...

If you have a need for oral surgery, and you probably would only know this if you visited an oral…read moresurgeon for a consultation, then I cannot recommend Dr. Oakley enough. I had a fairly involved procedure done near the end of 2024, removing a cyst from my jaw (hey, too much HIPAA!) and Dr. Oakley was extraordinarily thorough with the process. I have been back for follow-ups several times, getting X-rays and consultation with Dr. Oakley. He is always thorough, explains everything at my level, and is available for me to contact him should I have any issues. Absolutely top-shelf doc! His staff is friendly and helps to accommodate your schedule, they take most insurance, and they work with you during the entire process. While I hope that you don't have to have an oral surgery procedure, just know that if you do, this is one of the best places you can go in the Kansas City area.

If one star even. My girlfriend had THE WORST experience getting wisdom teeth taken out. First they…read moredidn't have the proper equipment on site for original procedure, making her wait an extra hour under anesthesia. Then on her follow up the next day we were informed that they hit an artery on the initial surgery and they are having trouble stopping the bleeding. I was told the doctors friend had something like this happen to him so they are calling around for a solution as we are 2+ hours into the follow up visit. All the while I am not allowed to be back in the room at all for either procedure to talk to doctors or my girlfriend. I would never recommend anyone use this doctor or staff for any procedures.

Fantastic experience. Dr. Dan Nielson has a phenomenal personality and eased my anxious teenage…read morechild's fears instantly, which she later dubbed "talkasthesia." The office is clean, organized and appears to be a well-oiled machine. The procedure and post-op instructions were very clear and the office team a thorough in every aspect. Dr. Dan personally called the same evening of surgery to make sure my kiddo was doing well. I will definitely return in two years when my next teen is ready to have their wisdom teeth removed.

Shout out to Dr. Mike Isaac and his team of Angie, Sarah, and Val! Thanks for showing so much care…read morefor my wellbeing!

Dr. Blum performed an absolutely beautiful wisdom teeth extraction on me. I was a bit nervous, but…read morehe mapped out the procedure and explained it to me. Not only smart and talented, but also fun to converse with. He makes you feel very comfortable. He put me to sleep and I woke up status post surgery in little to no pain. I'm 1 day out from my surgery and have little swelling and pain. He also performed my brother's procedure, which also turned out very well! I'll always be recommending him for oral surgeries- the best ever!

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

Dr. Thompson's got the whole damn package: mad skills, killer charm, and a kindness that'll keep…read moreyou hooked. Dental visits that don't suck? Well, except for that little suction thingy -- but hey, something's gotta suck a little, right? I've clocked more hours here than Netflix binge-watching, and every single time has been top-tier, five-star, holy-shit-this-place-is-awesome level. This is the spot if you want your teeth looking so good they'll get invited to parties. The office is so cozy and clean it's basically a spa for your mouth. And get this: instead of awful elevator muzak, they've got Dave Matthews Band and Pearl Jam softly serenading you--like your teeth are getting a VIP concert while getting poked and prodded. Class act. Huge props to Sherry at the front desk, she runs the joint like a boss; Jeneae, the assistant who's basically Dr. Thompson's right-hand legend; and a dream team of hygienists who don't just scrape your teeth--they basically give them a five-star facial. Your teeth are begging for this treatment. If you don't book here, they might just stage a walk-out protest. Don't make your smile suffer the horror of anywhere else.

Been seeing Dr.Casey since I was a young kid, and she has been the best dentist. Awesome for the…read morewhole family with a wonderful staff.

Friendly dentist and staff. All of my dental work at this office has been well done and painless.read more